They draw u into signing up & creating "job" (editing) requests,
then delete 1st request. After multiple emails they say it's cause the
airshow background is a "military security issue" they "can't" edit. I
tried reasoning with them & asking if there are any other rules I
should know, but they ignored all that including the 2 emails i later
sent, asking them to answer. I later create a job request & ask for 1
price quote, but contrary to what their site says, they never send 1.
Their chat guy Carl tells me to request a quote & when I say I did,
he offers a quote. After not getting a straight logical answer 3-4
times, he admits he doesn't know why no quote was sent but he'll find
out & agreed to follow up on the current edit he personally got a
quote for. He never contacts me again & blocks my chat days later
just as I'm responding to his automated response to a chat i started.
Same guy from the airshow edit (Richard) emails saying this 2nd
request's image was of low quality (it's HD & they claim to upgrade quality), that they don't process
these type of images (it was JPG) or the instructions I gave, & that
they deleted my request AND BLOCKED my account. My 1st reply asking him
about this & was ignored. He replied to my 2nd email about
clarifying his typos. Ironically, their homepage doesn't load since
my airshow edit, which is days or weeks before this new edit and its
email saying im blocked. Ironically, my account signs in fine lol but I
give up anyway. Their area code is LA, CA but online it says they're in
Hong Kong. My $ balance isn't being honored or addressed. their website says 10 MILLION edits & 5 star rated
from Trustpilot but considering I just left 2 lowest
possible ratings and it's showing they're rated under 4 stars, and
considering I've only spoken to 2 people after all my chats and emails, i
think they lie.They STILL don't answer.
When i emailed them my TrustPilot review, instead of replying to resolve, they report the review & ignore EVERYTHING I said, & change the subject to
broken English complaints like, "hee given us retouch" whatever that
means (& I never argued on retouch and I can respect their policy
anyway). Yet they call me a liar even though I never lied. I emailed
them about this review. They STILL never emailed back. They never
replied saying they don't do "retouch" but their site says they do
anyway. EVERYTHING i, and they, say, i can address and prove,
unlike them. And they called it a fake review.
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