I have bought several items from Serge and his team over the years, but on the last occasion, I got it completely wrong and had to finish up contacting the team. Patrik, was on the case, a complete refund with 24 hours, no questions asked. Very reassuring. Thank you, Paris.:-) Regards, Brian (Bateman)
I've been using serge's courses for a couple of years now, some free courses and some that I've purchased. I've found the courses very helpful and has not only have they dramatically improved my post processing skills but also helped give plenty of ideas and new skills when out shooting photos. Any occasional issues have always been sorted quickly by Patrik in the support team.
THey promised some software after watching their video. (It was painful because there was a very loud guy in a blue shirt.
The promised items never came. I wrote about 20 emails asking about this, and they ignored every email.
I too had an issue with my order and was impressed with how thoroughly and quickly it was addressed. Patrik gets an "exceptional" from me. And, when I've asked for a refund, that's come through just as fast as the assistance.
Have bought a lot to courses from Surge in the past but like others it seems this time I got nothing but a receipt. I emailed and initially got great response from Patrik. After some further correspondence he pasted my issue on to the 'It' manager and that's were it all stoped
Emailed Patrik again after a few weeks and got an instant refund so at leased he is doing his job.
Never in the past 5/6 years have I had a problem with this site so conclude it was a bad day.
Recently I accidentally purchased two products that I had already purchased from Serge a long time ago. When I discovered my error and let them know, I had my money refunded without any fuss. Serge Ramelli and team, you guys are the best with exceptional products but most importantly brilliant customer service. Really appreciated guys.
Regards
Kim Borg
Ozwide Photography Australia
I purchased a set of LR tutorial with presets, brush presets and source files. The tutorials were detailed and pointed and the presets made such a difference in my photography. I did run across one problem and sent an email to photoserge. Within 48 hours I had the response I needed, in the detail I required, to carry on! Thank you!
Awesome, so glad your problem was fixed and you are enjoying your course! Thank you very much for the nice feedback;-)
I found Serge thru his Lightroom tutorial on YT ِand it was marvelous to get this knowledge. In the years Serge sent me a lot of emails but it is the only newsletter, which I didn't erase. At this point, I have to say there is a lot of great knowledge that Serge shares with us. I bought one of his bundle recently, and there was an issue with the library. Tried to contact thru form on-site, then by email, and then everything was solved. I recommend that.
Awesome Thomas, so glad that we were able to serve you well and that you are happy with our services! Wishing you the best in your adventure;-)
Serge was disturbing me with so many sales newsletters... I ignored all of them. And then I went inside of his FB group and wanted to present my photo, and he didn't care at all... On Facebook, I posted this picture and the people loved that picture... unfairness. Serge said even my photo is underexposed, it was not exposed but he did underexpose it so that my whole photo was very dark... Then I asked the famous Photograph Joel Sartore (my previous mentor) afterwards, what he thinks about my picture: Looks very nice. Good moment, interesting light.
Great job.
Keep going!
What you do think about Serge Ramelli.
I Paid with PayPal and did not complete my order correctly. I did have and account from a previous order which improved my knowledge heaps. As only PayPal Email arrived I realised that my order had messed up, Went to the site and explained the situation and gave details of payment, Fixed in less than 24 hours, great service, Very Happy,
I learned a lot about photoshop due to the courses of PhotoSerge and can recomment it to everyone who is scared of photoshop. Also the photography lessons in the video's are helpfull. And if you have a problem, the custom service is really great and react very fast.
Thank you so much Carla, this means a lot! So glad you enjoy the content and our team;-)
I am French speaking, I bought presets on photoserge.com, when I realized that there is a site in French with tutorials on the presets in French I sent an email to the support of his site in dot com to access the French version of his site given my bad English or reimburse me so that I make my purchase on his site in French, so far no response to my request. Does not provide after-sales service, no response, no refund despite its slogan at the time of purchase, flee
Check out this site
Hi friends, the first times I saw some footage of Serge, I confess I was a bit skeptical. Then I bought the package of presets and filters at a discounted price and my photos have changed for the better considerably. Later I purchased a new package "Confession of art of Photography", I had to solicit the download but than it all worked out quickly. Thank you Serge for all your patience and attention, in my opinion you are a great prof. And thanks to you, I'm learning a lot.
First off, I had an issue with my product not being in purchased library, but within a few days, customer services pleasantly attended to my needs. I'm all for great customer service! Anyways, honestly, like with all online marketers I was skeptical about buying Serge's product. But the products are definitely worth every penny. My photography and editing skills have transformed in only a matter of days, and his attention to detail and explaining the process behind his images is more than one can expect. I would definitely recommend this product to photographers of all levels.
Thank you so much Mac, so glad you enjoyed our courses! Our pleasure to serve you:-)
So much publicity on discount to get you to purchase. Too good a deal but when its paid for the products was not accessibility. It simply says, poor internet connection. Try again. Try it we may, for as many, it simply said... wrong password.! Dodgy business.
Hello Tin, it does sound really weird, sorry you had to go through that. We have not experienced that before. Did you contact our support team to fix the issue?
Maybe tried another browser? In any case I would love for your to contact this email: support@photoserge.com to fully handle your issue or refund you if necessary. Thank you.
I recently bought some presets and then realised I had used the wrong email for my account. I sent a message off to Support and Patrick came back almost straight away and had fixed the problem.
Serge and his team are dedicated to their photography passion and service to clients.
So, if you want good service and inspirational photography tutorials your in the right place.
Nice! So glad we made it easy for you and you are right we really want to help people for their passion! Thank you so much for the nice review, it means a lot for us!
They advertise 30 day money back guarantee. Good luck getting your money back. I have contacted them numerous times with issues installing my purchase, I gave up and have repeatedly requested a refund. So far they seem unwilling to accommodate my request.
Hello Don, we are very sorry to hear about the issue you were facing, our support team is very quick and effective so I just want to make sure that you contacted the right email: support@photoserge.com if it is the case, please send me a private message with your email address and I will make sure that your issue is fixed and your refund done. Thanks!
I've bought a few presets / Brush sets from Serge over the years and have never been let down. They are a useful starting point if you haven't got hours to sit in Lightroom.
Nice! So glad you like our content, thank you very much, very happy to hear;-)
Hi,
I can very confidentially say that no doubt Serge Remelli's tutorials have changed the quality of photographs I edit.the outcome is amazing.
Also thanks to Serge for sharing such beautiful tutorials at nominal prices. It does really help passionate photographers and adds quality to the next level.
You get to know once you try it out
Thanks a lot SergeI mean it.
That's awesome thank you so much, this means a lot!;-)
Well as a beginner of Lightroom and Photoshop and like most people bought and download free presets, brushes, actions etc but even though I'm learning to use both of the above programs I prefer serge. Presets etc. And along with the videos you soon start progressing
Just my view try it and see what you think
Terry
Nice Terry, that's a really nice feedback and thank you for sharing it, it is so very important for us that each customer get and impeccable service and can enjoy our content without any problems!
Overview
PhotoSerge has a rating of 3 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. PhotoSerge ranks 4th among Photo Editing Software sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so so much! Very happy to hear that;-) Enjoy your course!