Ordered mask for my grandson with epilepsy. I can't seem to get in contact with them. My email is no longer valid on their site. Said it was shipped. Ordered May 6th! Shame on them taking advantage of people when they are out of work.
Ordered KN95 masks and never got confirmation. They took my money and its impossible to contact them. They have no contact details on their web page. Do not use this company if you expect your order or any type of customer service. Beware read other reviews!
Ordered KN95 masks and paid a premium for USPS Priority mail 5-7 day delivery. That was 7 days ago. Have contacted them and gotten a really snotty reply saying be patient, maybe it will be there in 15 more days. What lousy service, God only knows what the product will be like if and when it ever arrives. Suggest you do not do business with these morons.
I bought a face shield which I did receive. However, it looked like it was folded in two places causing deep creases. I cannot flatten it out. It's completely useless. I was also told it was free shipping. The shield was 7.95. I was charged another 7.95 in shipping charges. Its going in the trash. I have no idea how to even contact them.
Placed an order for kn95 mask and nitrile gloves on June 15. I received delivery last week. Delivery was longer that the 5 to 7 days, however; only by a few days. Were were satisfied with the products.
Company is in England and the mask were from Korea (or other Asian country).
For those considering buying masks from Pharma Central just know that these masks are NOT made in the USA as indicated. My shipment did not arrive in the 4-7 day timeframe. It came from China. As a medical person, I am familiar with N95 mask quality. These are cheaply made and although it indicates that they are KN95, I have my doubts. The package even says they are not for medical use. I am trashing them as I do not feel safe using this product not only because of the quality but also the origin of the masks. I would say, lesson learned but the product description was much better than the actual product. The shipping packaging was poor and did not appear to be from a reputable company. They will not respond to any email to them despite numerous attempts. There are no alternative contacts.
Got EXACTLY what I ordered. Masks were Jin Jiang high quality KN95 masks which are on the CDC excepted and tested list. They did charge me for Priority Shipping but they used 1st class giving themselves another $10 profit. But they still arrived at the 4 to 7 day period promised. Overall a fine experience
They appear to be a phantom US Storefront for an offshore exporter! No way to contact them:
On 6/23/20 I ordered cone-type KN95 masks with single head band as advertised. They immediately had Pay Pal bill my credit card before shipping the order. The Pay Pal Description was *HUNANJIANPIN. I finally received the package in US Mail on 7/6/20. The product was not what I wanted. It was a foldable mask with two ear straps. Worst of all, everything printed on the package was in Chinese. Absolutely no English. Additionally, the masks were way too small to wear (possibly sized for Chinese children's heads)?
There was no way to contact the company to request a return and refund. The website has no phone numbers and no way to contact them. The "Contact Us" link does not do anything. I tried an e-mail reply to the order confirmation and it was not deliverable. Wish I had not purchased from them. The 5* Ratings on their website are obviously a sham as well.
I did receive my KN95 mask order yesterday 8/18. It took 14 days from date of order to receive my order in Honolulu. Also Pharma Central did respond to my inquire into my order when I saw that it was sitting in China. I also
Confirmed receiving my order on my order page and I left a comment that I will be reluctant to order from them again until they make their website easier to navigate especially when issues arise and they address the terrible reviews they get on site jabber.
According to the USPS tracking, my order has been sitting in China for the last 8 days. I sent an email to Pharma Central on my invoice page, will see if I get a response. Its also strange that I cannot write a review on the Pharma website so I think the reviews that are there are all bogus and they are all 5 star reviews?
Received email mask were shipped. It's been two weeks and still no mask. There's no way to check the status of my order. I checked tracking number says they're in new York but not pick up by USPS.
A review of the website clearly states, "#OFFERING NOW: USPS PRIORITY (4-7 Business Days);" however, after having placed an order on June 22,2020, I am still awaiting receipt of a small shipment. Upon inquiring as to the whereabouts of the product and in trying to better understand why the shipment is not meeting the "4-7 Business Days," I was provided with the following response, "the freight is paid for USPS, it is depends on the USPS, rather than us." Please be aware of this false advertising.
Masks that arrived say "fashion mask" and are probably worse than not wearing any mask at all. Thin, cheap and made in China. Package is in English that is clearly poorly translated.
They took my money never sent me a product and there is no way to contact them. The website has no information telling you anything that can help you find out who they are at where you can get your money back.
The shipping was $367 but we it was the only option for delivery and it promised it would be delivered in 4-7 days. That was 18 days ago. According to tracking the package has been sitting at Shanghai airport for the past 10 days. Which came as a great surprise as their site makes it seem you are buying from the States. There is ZERO customer service. No way to contact them. Nothing you can do but sit and hope your hard earned money that you parted with because you needed PPE to start working again has not just been scammed out of you.
ABSOLUTELY INEPT BUSINESS. PLEASE DO NOT ORDER FROM THIS SITE!
I INADVERTENTLY PLACED AN ORDER THAT WAS NOT CONDUCIVE FOR MY ASTHMA CONDITION. REALIZING MY MISTAKE I CANCELLED THE ORDER IMMEDIATELY! AND CONTACTED THE COMPANY... THEIR RESPONSE WAS THAT IT HAD BEEN SHIPPED OUT. HMM WITHIN TEN MINUTES OF PLACING THE ORDER? IT WAS A $39.00 ORDER. THEY REFUSE TO REFUND MY MONIES. I WILL BE DISPUTING THIS WITH MY CREDIT CARD COMPANY. IF YOU LOOK AT THEIR REVIEWS YOU WILL FIND THAT THEY ARE NOT WHAT THEY ADVERTISE. RUN FROM THIS COMPANY. PURE GRIEF! NO PIC ENCLOSED. I JUST RECEIVED PACKAGE AND WILL BE SENDING IT BACK UNOPENED. THEIR RESPONSE WAS "WE WILL NOT TAKE IT BACK" SENDING IT BACK REGARDLESS. DESPERATE AND DELUDED COMPANY!
I ordered masks, received email next day saying the order had shipped. Never received the masks. Tracking number is phony. STAY AWAY FROM THIS COMPANY. Should be taken off the internet.
Sent email asking for a refund, NEVER received a reply.
I say "try" because if you give them your money you will get nothing. After several weeks of nothing I made a ticket for Paypal resolution center to help me. On May 6 Pharma-Central sent me a USPS tracking number via PayPal email, but it hasn't budged from the "tracking number created". So almost 4 weeks ago. I was going to wait and see if PayPal resolves my case before writing a review, but thought I better warn people away from using this web site.
I like the other reviewers used this co because it said it was based in the United States and my order would deliver in 4 to 7 days. They have now been at a shipping partner for 10 days, that is bogus. I can find no way to contact anyone about my order. This company if they really are a legit business (I have my doubts) is a rip-off. We should all report them to the BBB.
Please be very aware here. This is a Far East entity selling sub standard products that will not meet any ISO standards. Their goods will NOT provide the protection suggested in the website. I only received the 'sub standard' products once I had fought through the PayPal complaints process. PayPal WILL NOT support my claim for my money back, despite the evidence supplied by sites like these. I must say that I am very disappointed in PayPal, what is their purpose if they will not protect you in instances such as these. I can find no evidence that this company is registered in either the US or UK. I have thrown all items away. Sad lesson learnt.
This pharm-central.com come is a Scam site and customers do not get their orders. This same company has sites at www.pharma-depot.com and www.ppeprotects.com which I am sure are also scam sites. They give you an order number and say that it will ship in about a week, but nothing ever ships and they don't even have a phone number to contact them. If you placed an order contact your credit card company for a chargeback immediately. ZERO STARS! Good luck.
S. C.
Answer: Scam to me I ordered in April and have never received my order or a response. They got paid and I got zero ppe!
Answer: It is NOT. You can post a Message once you finally find a way to log onto their site but they don't reply.
Answer: I tried to send email but no response. Tried to goggle contact info. But nothing.
Answer: It said 4-7 day shipping via USPS. Which is a LIE - It shipped CHINA POST on April 29, it is now May 20 and I still have no item
Pharmaceutics Depot has a rating of 1.5 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pharmaceutics Depot most frequently mention tracking number, usps priority and kn95 masks. Pharmaceutics Depot ranks 72nd among Face Masks sites.