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Perfume.comReviews 8,499

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
652
value
3,477
shipping
3,523
quality
7,838
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Washington
1 review
1 helpful vote
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Smells good
August 10, 2021
Updated review

You made it very easy to order. Arrived very fast. All in good condition

Date of experience: August 10, 2021

You made it very easy to order
August 3, 2021
Previous review

You made it very easy to order

Date of experience: August 3, 2021
Minnesota
1 review
0 helpful votes
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I received the product in very good time. I was happy with the packaging.

Date of experience: August 10, 2021
Louisiana
1 review
0 helpful votes
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Versace
August 10, 2021

I loved me encanta la gran variedad que tienen lo recomiendo

Date of experience: August 10, 2021
Louisiana
1 review
0 helpful votes
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Great Parfume ar great prices
August 10, 2021

I was shocked at the variety of parfumes that were available. The prices were up to 75% off of what I pay at the mall. I cancelled my monthly perfume subscription because they never offered the good perfumes. I get more for the money here.

Date of experience: August 10, 2021
Mississippi
1 review
0 helpful votes
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COULDN'T BELEIVE IT
August 10, 2021

PRICE AND DELIVERY WAS UNBELEIVABLE-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Date of experience: August 10, 2021
Alabama
1 review
0 helpful votes
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Wonderful product!
August 10, 2021

Easy to order, arrived shortly after. Impressed with product, is the real deal!

Date of experience: August 10, 2021
North Carolina
1 review
0 helpful votes
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Tabu
August 10, 2021
Updated review

Quick and simple. I got it as a gift for my sister and she loves it

Date of experience: August 10, 2021

Quick and simple
August 3, 2021
Previous review

Quick and simple.

Date of experience: August 3, 2021
California
1 review
0 helpful votes
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Satisfaction Guaranteed
August 10, 2021

Well it was exactly that i loved it from the shopping experience on the website to the delivery of my perfume to my first spray it was exactly how I remembered it thank you

Date of experience: August 10, 2021
Virginia
3 reviews
0 helpful votes
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Great
August 10, 2021

Order came when you said it would come. Order was what I expected.

Date of experience: August 10, 2021
North Carolina
1 review
0 helpful votes
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Great
August 10, 2021

This was the best price around and have ordered here before.

Date of experience: August 10, 2021
Arizona
2 reviews
0 helpful votes
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Smells great
August 9, 2021
Updated review

Ring door bell knock on door send email tracking didn't ring door bell didn't knock on door

Date of experience: August 9, 2021

Ring door bell knock on door send email tracking
August 2, 2021
Previous review

Ring door bell knock on door send email tracking

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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Perfect
August 9, 2021

Arrived when scheduled, love the scent. Thank you!

Date of experience: August 9, 2021
New Mexico
1 review
0 helpful votes
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Good service
September 8, 2021

Missing one of the products in my order. It was replaced and delivered quickly.

Date of experience: August 9, 2021
Virginia
1 review
0 helpful votes
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Satisfied!
August 9, 2021

First time ordering through this website. So far, so good! The online ordering was seamless and delivery happened very quickly.

Date of experience: August 9, 2021
Pennsylvania
1 review
0 helpful votes
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Excellent quality and timely delivery
August 9, 2021
Updated review

Found what I was seeking at a very good discount. The fragrance arrived packaged exactly as described and was delivered when expected. I'll definitely shop here again.

Date of experience: August 9, 2021

Found what I was seeking at a very good discount
August 2, 2021
Previous review

Found what I was seeking at a very good discount

Date of experience: August 2, 2021
Minnesota
3 reviews
0 helpful votes
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Great love this type of payment plan also I was able to order more at one time and take advantage of the awesome sale they had going on

Date of experience: August 9, 2021

Great love this type if payment and the great sale...
August 1, 2021
Previous review

Great love this type if payment and the great sale prices I have almost sold all my perfumes I can't use anymore but I need new ones I'm next looking for hermes

Date of experience: August 1, 2021
Pennsylvania
1 review
0 helpful votes
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Fast shipping
August 9, 2021

No issues fast shipping it's my favorite scent and they got it to me quickly provided good communication and customer service along the way will definitely order from them again.

Date of experience: August 9, 2021
New York
2 reviews
0 helpful votes
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Sideways
August 9, 2021

One of the same items smell slightly off from the original scent.

Date of experience: August 9, 2021
Nebraska
1 review
0 helpful votes
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Super Sweet Service!
August 9, 2021
Updated review

Great selection of nostalgic "oldies" and very user-friendly site. Speedy delivery! Thank you!

Date of experience: August 9, 2021

User friendly site!
August 1, 2021
Previous review

User friendly site! Nice selection!

Date of experience: August 1, 2021
South Carolina
1 review
0 helpful votes
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Good quality
August 9, 2021

Very good service that I will choose again and again and again there are very good prices and I recommend them to any man or woman because you get your perfume or cologne in a timely fashion the very good company to get what you need for that loved one

Date of experience: August 9, 2021