PerfectGlasses.co.uk

I bought a pair of glasses from here as a cheap alternative to Specsavers. Loved the frames however they state that they automatically set the PD to 60mm, yet when my glasses arrived the PD was 71mm! They don't offer refunds so I've had to go get the lenses changed at Specsavers, costing me another £39! Might as well have just paid for the expensive glasses at Specsavers in the first place!

This is an incompetent, inneficient and dishonest company which has replied to my negative review of them with a lot of lies about what hapopened with my order. They have extracted £371 from me and failed to produce the glasses I ordered. Three times I have received pairs of glasses from them. All mistakes. Utterly disappointing every time. That's what an experience with this company means. Disappointment. Total rip off. They offer a no quibble money back guarantee but don't believe it. Get your glasses anywhere else but these clowns

This company claimed ultimately that my order was lost in dispatch after weeks of trying to get sense out of them. A nightmare scenario. My advice is to avoid them completely.
They eventually refunded my money, though I had to mention my willingness to take legal action to get my money back.
Barry Baldwin,

Having returned glasses on "home trial" recorded delivery on 28th April, have had to fight to get refund which was finally recieved 2/7/14! I had emailed customer services at least 8 times who kept apologising and making false promises. Likewise there 0845 customer service number (which is in India!) also with false assurances day after day! The offer of cheap glasses is tempting but the service is abysmal and I would recommend that you DONT GO TO PERFECTGLASSES

I sent them £80 plus my Ray Bans to have Prescription Polarized Lenses put in, after 3 weeks with no comms I thought I'd give them a call for an update, they said they had to be sent them back to their lab for quality reasons and gave me the first of seven BS stories of delivery dates but could never give me a Tracking Number. After being lied to so many times it has left me very angry. DO NOT USE THIS COMPANY, THEY HAVE MY MONEY AND MY RAY BANS THAT ADD UP TO £200 THEY'VE GIVEN ME NOTHING IN RETURN... DO NOT USE!

Avoid, avoid AVOID. Pretends to be a UK business and uses a British Monomarks London address to perpetrate the scam. I wanted a simple pair of coloured frames - they offered a set that fit the bill at a supposed 50% discount, so cost me 'only' £23.

On receipt, it transpired that they were made of cheap polycarbonate that crack (not optical quality at all) even the hinges were plastic. They replaced the first two after I hassled them, and then offered me a store credit for the cost of the frames, but the £18 I spent returning the goods twice - which they promised to refund, was a lie.

EU consumer law does not apply, although their misrepresentation is fraudulent there is little chance I will get the months wasted in corresponding with them or the money spent in total.

There is nothing 'perfect' about their service or glasses, and your best bet is to avoid the glitz and avoid them at all costs - it will be cheaper for you in the long run, believe me.

Please be aware, there are some really good online prescription spectacle suppliers... but Perfect Glasses is NOT one of them! Keep your hard-earned money in your pocket until you have done some thorough research and check all reviews. There are lots of reviews that will tell the same story as mine in relation to their Perfect experience. Now it may possibly be that if you were to order an ordinary bog standard pair of specs with no additions they could get it right, but I won't be taking a chance again! My order was placed for polarized prescription sunglasses on March 2nd. I received them after a couple of weeks but the coating was patchy so I had to return them. Amazingly they said that they were not able to make polarized lenses with the plain black frame I had ordered so suggested that I choose a frame-less design, oh yeah. And I'd have to pay more! I chose not to send any more money, and I really didn't want frame-less! And so it's gone on, and on, and on! This is a long winded story and I will not bore you with it all! After many, many weeks of expecting the company to resolve the issue, I asked for my money to be refunded, they then decide that my original choosing CAN be remade, and they will be "perfect"! Although I have said that I do not want them, they tell me that they have been dispatched. It makes no difference though, I am taking the matter further.
I was not surprised to find that this Company has such a poor satisfaction rating, I just wish I had read all the on-line reviews that are available prior to placing my order, rather than just relying in the reviews posted on their own website... BIG mistake! I found the service provided by Perfect Glasses amateurish in the least, they are less than truthful, with no Customer Service to be talked of! You will be fobbed off with the same delaying tactics that have been mentioned by other reviewers. And as has already been said, the "no quibble" promise means zilch!
I have read from other reviews that the company is based in India. That would make no difference to me, but it would explain the poor delivery and transport times. Whether it be India, London or Timbuktu, as Consumers we are all entitled to an acceptable level of service! You won't be getting it from Perfect Glasses though!
Update: after I posted my review (above) last week I finally got my refund!

The most awful company in Britain - rip off merchants - they will not refund payments - they are a disgrace.

Firstly tried to charge 4 times the price of anyone else for prisms.
Now have still, after 6 months, not replaced a frame which broke after a month's use, despite promising to do so, the only frame they sent for me to re-glaze did not fit.
This company is based in India, using an outsourced Customer Service company. If anything goes wrong you haven't a hope. And, since they ship through the Gulf states they CANNOT deliver in 2-3 days as they imply on their web-site.
In short cheap, nasty & dishonest.

I doubt this is a genuine company I ordered my glasses well over a month ago and nobody can tell me where they are and when I will receive them. Only that someone will call back but they never do! Do not use!

Order PG*******

Avoid at all cost, this is a rip off company that has no clue on customer services, cannot delivered what they have been paid for, 4 months after still no glasses and no money!
Stay well away

On the 13th November i was promised by Desmond i would receive a refund, it is now 11 days later and still no refund, ignores emails and live chat, i have had to escalate to PayPal dispute to get my money back... Very disappointed

Ordered the frames and the cash was debited from my account instantly.
I received the prescription lensed frames two weeks later, not 4 days as advertised.
The frames had been shipped from India, having taken a quick look perhaps whoever cut the lenses needs an eye test themselves. The quality is appalling although the frames are lovely yet the prescription just doesn't seem quite right.? I have returned them to a Central London address. Give this lot a wide, wide berth and try Costco. To where I shall be returning.
- You couldn't make it up...!

I ordered reading glasses and when they arrived I found that the prescription was incorrect. I contacted Perfect Glasses and they offered to replace the lenses, however I wanted a refund in accordance with their 100% no-quibble guarantee. I returned them in December 2017 and my refund hasn't been processed, three weeks later. I've lost the glasses and my payment.

The worst buying experience ever

Ordered a pair of glasses on May 17 for £121.95, paid via PayPal. Received a pair of incorrect, unusable ones with the wrong prescription on June 2. Immediately sent them back (using my own cash) and asked for my refund.

On June 18, PerfectGlasses offers either a refund of £36 as a "gesture of goodwill" or the glasses. Still chasing my refund, but going to try through PayPal now.

Anyway, avoid this company at all costs. Unacceptable experience and it's not worth the stress.

Update@ June 19,2014: Escalated my refund to a claim and PayPal has backed my claim and provided me a full refund. Good for PayPal! No thanks to PerfectGlasses. Avoid them!

Poor quality lenses, poor workmanship, cheap frames. All made abroad most likely India. Also shipped from outside UK. Note; the UK address is only that an address it is not the companies actual address, check it out if you don't believe me there are many off-shore companies located at the same premises and more than one online glasses supplier too. Very slow at delivering anything with a high prescription. If they don't have the frame you ordered in stock they will make your glasses in whatever they can get hold of and send them to you! Yes they did that to me! Had to raise a Paypal claim.

Don t touch with a bargepole. Glasses plastic and lenses made to totally wrong Prescription. Could have harmed my eyes they were so bad. Sent back for refund or replacement glasses, as per my script, but now they can t trace them. Wanted the Mail Tracking no but I can t get the e mail reply to send. Have tried all ways. Weird. Only 1 E mail address, phone is answering machine and if you do get to speak to anyone, you ll have a language barrier.

I paid £98.95 for a pair of sunglasses, the refund is £74.69
They deduct £12 for lenses, £4.31 for the fee and i guess the rest is postal charges?

Basically they cost me £24.26 to return

Not happy, do not use this company, it took over 2 weeks for delivery, very poor service

After two emails and two calls still no response about returns address. Have left it to PayPal to try to sort it for me.
Worst service Ive ever experienced.

Company does not take any responsibility for material/manufacturing defects
Customer Service is nonexistent
Next step back to PayPal

Three pairs of glasses all different prescription. The company wont deal with me, wont return calls or emails. Its a scam an ive lost my money

Recieved glasses with broken arm, ignored my emails, Facebook message and fobbed me off on phone saying they would get manager to call me, never it.
When to PayPal to get money back only £19 but wanted me to return to India on recorded delivery at my own costs £13.40!
Company is cheap, con artist whom I shall not be recommending to any one!

Ordered and paid for glasses end of February. Despite repeated phone calls to their London phone number, I still have no glasses. First reason given was lost in the post, that was one month ago. Promised to send another pair of glasses as priority urgent. Guess what I still have not received any glasses. Really poor service.