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I ordered reading glasses and when they arrived I found that the prescription was incorrect. I contacted Perfect Glasses and they offered to replace the lenses, however I wanted a refund in accordance with their 100% no-quibble guarantee. I returned them in December 2017 and my refund hasn't been processed, three weeks later. I've lost the glasses and my payment.
Michael W.'s review of PerfectGlasses.co.uk earned 4 Very Helpful votes
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Dear Michael W,
Thank you for taking time to share your feedback.
I am sorry to know that you have not received a refund for the glasses you returned. I wish to inform you that we do not hold any refunds, unless we are awaiting receipt for the returned product.
You will be contacted shortly by one of our team member to ensure this is resolved on priority.
Kind Regards
Team - Perfectlgasses.co.uk