Pepperfry

Recently I purchased jhula (swing bench) from Pepperfry, Neeladri Road, E City, Bangalore. While purchasing, surprised to see that we need to put our login credential on their device for making payments. This is too riskly.
Anyways, my point is different.
1. With in one month, found big crack at Jhula bench. When approached them, they refused replacement saying no warranty on this product.
2. Accessories for fitment of Jhula were not matching with Jhula. Pepperfry refused to do installation as it was self-assemble category. I had to call carpenter and do it my doing few carpentry work
3. Few products at pepperfry are not under threir own brand. They have tie-up with few local substandard brand and unfortunately my product fall into tie-up local brand. In such case, you are gone. I don't know what criteria they follow to select such third party?

Ordered sets of sofa cover and protectors to protect our 'pure leather sofa' that is now wearing out. But found that the product was useless for leather sofa and keeps sliding down the sofa so i initiated return within stipulated period if 7 days. Shockingly pepperfry rejected the return on account of very silly t &c without caring to engage me in and without explanation. They dont even care. I wrote to cust sevice 3 times, they sent same copy paste reply without explanation and just directing me to FAq. Very pathetic and useless service. No photos to add as the product isnt suitable so they find no reason to accept the return.

I had ordered a bean bag which came to me as a damaged product. Upon requesting an exchange I have only been receiving calls and no action is being taken. Do not recommend it at all!

Ordered blackout curtains which werent blackout at all. Ordered a bed which they promised was refundable in 48 hours and when we asked to cancel the order they said they charge 2.5% cancellation charge + the amount in the original source would be after 2 weeks.

I ordered 1 seater sofa cover, 2 pieces. They only sent one piece. I raised a return online ans all I get is email response. Noone has followed up to give resolution. I'm stuck with no refund. So i paid for two items and got just one and they've left it at that. It's months now. Haven't received refund nor have I got response to my request that they just send another sofa cover even if it's different colour or pattern. Do not buy from them. They have year round sale but their price after sale is as high or even higher than other sellers. They're just duping customers.

It has been more than 15-20 days now I have complained to pepperfry about the inferior quality of sofa received.sofa does not the required amount of cushion filed in it and the wooden structure in the sofa is easily felt to body when resting on it.this sofa is not of the required standard quality.i have already complaint about this yo company multiple times now along with the photo & video.but company service representative is not moving ahead with the solution point of view but just kept asking for phota and video always. The issue is stuck here only and no movement ahead.i am being looted by pepperfry with approx 15k substandard sofa received. I want refund and do not want to buy any product from pepperfry again and will not recommend anyone to pepperfry in future.

I Have Glasses from Pepperfry, got some breakages but they are not been replaced or refunded it. There is a fake replacement policy.

We ordered a sofa from pepper fry for my super senior citizen dad and they did not deliver on scheduled date. Also, they are saying that they can not commit and date for delivery. How painful it is for a senior citizen dad who recently had a hip surgery. He can't sit comfortably now for the missing sofa. Please do not book anything from this place.

Dont buy from them, they are fraud. No matter what reason you have for returning your product they wont ever do it. Worst customer service. Very bad experience. I hope yhe company closes soon

I bought Oscar TV shelf and paid extra 199 for "assembly charges" which I, in absence of any disclaimer, obviously thought installation included. However they sent carpenter to nail together the shelf item( which should anyway have been done at their factory but they saved carton size!)

Now they have refused to do anything about installation and I have to find a carpenter to do this job and pay him as well

This is fraud. They should learn from Ikea who when they charge assembly fees always include installation automatically.

I purchased my entire house's furnitures from pepperfry, but they have never helped with any problem. Both the mattresses turned out bad but they didnt help me even though it had 10 years warranty. Both the sofas are broken under 1 year, calling them and mailing them for months and now they are saying warranty has expired. Pepperfry is a fraud company with worst product quality and customer service. I want to give 0 stars but...

Purchased 4 door wardrobe in july 23. The item is worse than cardboard box by quality. Within a month its drawers are broken. Public pl beware while dealing with this cheaters.

I cancelled the order within in 1 hour of booking and these cheaters deducted 645/-...now saying it's there policy. Cheaters

Pepperfry has delivered a Defective product queen size bed from Raidurgam Studio Hyderabad.
Further the team is proud of giving a defective product and acknoeweldged after a month.Noe they are not giving refund or replacement with a silly clause warranty devoid

I bought a bed and mattress, bed is having warranty of 12 months but within a month of use it broke, now customer care people saying it's usages issue and can not help me and another person said since manufacturer is not haing parts so they can not help. Pepperfry is a fraud, horrible experience with them.
My order ID-*******

I ordered "Denham 4 Shelf Metal Kitchen Racks Black Colour" from their online store but the quality of the product is soo poor. It shakes when you put some weight on it. Order No. *******

I requested for return but they refused to do so. Every online product have return policy but not sure what's wrong with them.

I will not purchase anything from Pepperfry again and WILL NOT recommend anyone. A huge mistake that I trusted them.

We use online purchase option to save time...but pepper fry will f*** your time with their products and customer service... I purchased a wardrobe, but they couldn't deliver all parts to assemble... that's all.no progress till now...and no proper response from customer service other than saying please wait... need to wait for your life time

As can be seen below dining chair order was placed on 18.03.2023 vide order no. *******. Immediately payment Rs. 4,050/- was made. Further after 10 days surprisingly received parts of the dining chair. When I refused to take delivery, Mr. Chetan ( *******887 and *******286) studio manager of JP Nagar 5th Phase requested me to take delivery of the parts and he will arrange his carpenter for assembling. But till today he has not sent carpenter. This shows the negligence of Pepperfry studio manager.

Cheating, money lost, Fake customer service, fraud, do not buy anything from this cheating people, very bad experience

I ordered a sofa cum bed (Rs.*******) on July 7th and the order has not yet been delivered after 2 months. They keep sending fake emails stating we could not reach you at your number and never actually calls. When I send a response to those emails, no one actually responds back with a delivery date of an intent to refund the amount. I'm now stuck with Rs.******* lost. My parents are old and they can't search for a new sofa and I don't live in that city. It has been a horrible experience! Never buy from these scamstars. I ordered the items from Kolkata Salt Lake Sector 5 store and the store people say, the company is not delivering and they can't do anything! What a pathetic experience buying from the store!
I for a customer support number of their Mumbai office and no one picks it up!

Item purchased in Aug 2022, sadly one of the chairs cracked within warranty period, but Pepperfry rejected repair or replacement claiming a broad usage clause which seems very common with them. Will not return as a customer!

One of the worst online furniture shopping platform. They are frauds and force you into buying poor standard products at high prices. Ordered a product and it came with scratches which was promised to be fixed but they are too reluctant to take any step and always come up with nonsense excuses. They simply don't care. My suggestion for others would be to not buy anything from Pepperfry if you don't want to go through unnecessary harassment.

I bought a wall clock and after multiple emails and requests for return since it was malfunctioning, my request was rejected by a very arrogant customer executive, Savita Das. The clock did not have a second hand and they wanted me to first send pictures which I did and then again video (15 mins to check if it is really not working) with 5 MB limit.
A simple return is impossible and my suggestion is to avoid Pepperfry at all cost.