PepBoys

THIS PLACE WAS A COMPLETE WAIST OF TIME! I previously made an early morning APPOINTMENT. So I left work and planned to go back. My engine light was on, I knew I needed a tune-up and asked for a tune-up. The guy at the front desk kept telling me they have to charge an $100.00 fee to check why my engine light was on. I agreed to just get the process started. I sat there for almost 3 hours and watched other mechanics take other cars back and other individuals leave out with their cars. I went up to the front desk and asked the guy when would someone start on my car he states "yours is going back now" I wait for about 30 more minutes until I was the last one left waiting. I look to see my car still sitting in the same place as before. I asked the guy at the front desk again when would someone start on my car. Once again he says "yours is going back now". Until I see him attempt to take my car back on his own. At that point, I explained to him I had an appointment and asked for my key back. He had absolutely no excuse. The very next day, I went to a reputable shop for a TUNE UP and I'm so glad I did. I was not overcharged for anything I didn't need, they were honest and I was in and out at a reasonable time.

Eagan MN store.

I have a blower motor that has failed. It has a lifetime warranty for the manufacturer. I was told that because the store that I Purchased the part from was shut down. They can't look up in the system (rewards) and see that I bought it from them. And I need a Receipt.
This is a 5 to 8 year old part. I'm Not going to have the receipt.

Jason form the Eagan store was boarder line rude and would not offer to help and kept repeating him self.

There has to be a Solution to all the people that have bought parts from them with warranty.

I can see why pep boys is failing in Minnesota.

Jason M from the Eagan store. Mn.

Brush up on your people skills and learn to address customers with alittle more Professionalism.
Further more offer to have the customer call corporate,
and not just shut them down with now were to turn or and options.

Sad to see pep boys were there are today.

Went in for all season tire, even ordered and made appointment. The said drop off at 2 and pick up at 4. At 4 they call me and said oops we dont have your tire and they put on a lesser quantity on my tire. My car wasn't ready until 7pm. Never again!

Inspection SCAM! I brought my vehicle in for NYS inspection. I was told the wait would be 15-20 minutes to get it in the shop. They got it in in 15 minutes, but then they had it on the lift for 90 minutes, and removed all four tires (NYS only requires one to be removed). Inspection should only take 15 minutes! Then they tell me I failed because of "uneven brake pad wear". That is NOT grounds for failing inspection in NYS! All of my brake pads are good, but I replace the pads on one rear wheel after a stuck pin, so that wheel's pads had slightly more meat than the other rear. They are just looking to sell unnecessary services. STAY AWAY!

When you have problems with ANY type of service -- then REPORT IT to the agency(agencies) that license them. You can also get personal satisfaction AND money back by going to lawyers who specialize in consumer complaints. And since you hopefully now realize that sadly not everyone out there is honest, check out the lawyer's reputation-reviews on the Internet BEFORE going to that lawyer. And of course keep up with your new habit of checking out other businesses before you give them your hard-earned money. It is simply the computer version of avoiding walking down dark, narrow alleys...

I went to Pepboy's in Cornwell Heights only because they are open seven days a week. My blower fan stopped working on my 2012 Versa do I brought it in. I was told the job was going to be 660. It was high but they've done work in the past and I work seven days a week. The job was completed at 5:45pm. I forgot to mention I had an appointment for 8:00Am. The manager told me they were closing at 6:00 and I would have to wait till Sunday to pickup my car. I had to be at work at 7:30 and had to get one of my friends to take me. In addition, I was told that the High HVAC Resistor needed to be replaced and I would have to bring it back.The part is about 35 dollars and I paid 245. When Pepboy's asked me about my service experience and I told them, there was no response. The manager is nasty and should be fired.

Ordered 2 sets of premium tires ($3,400+) for 2 of our vehicles. Gave a credit card deposit of $2,016. Took 1st vehicle in for appointment, was told they were 30 minutes behind, I waited. One hour later they still hadn't started, said most of their employees had quit and not sure when they could get to it. I asked about the other set of tires ordered for an appointment set for tomorrow, was told they couldn't get the tires. I canceled everything and asked for a refund back to my credit card, was told they don't give credit card refunds, that they would send a request to Pennsylvania office and if it was approved they would mail a check. Could take up to 3 or 4 weeks. Meanwhile $2,016 tied up on credit card.
These people are in my opinion crooks, DON'T DO BUSINESS WITH THEM! Look online at all stores being closed, BEWARE!

All I came to the pep boys on military hwy in Virginia for was a tune up and a state inspection on my car. He suggested I get the fluids looked at as well. He then procceded to get me to pay 650 dollars for the service. I informed him that this was absolutely insane and I just wanted the tune up and inspection. That came out to be 340.27 cents. And they added a service i didnt need to my total. My inspection failed and they estimated fixing everything would be 1700 dollars and 600 of that is parts and the other 1100 is "labor cost" despite the job only taking a day. Never coming back and I suggest you don't either. The man who works there named Allen is trying to take your money. Plain and simple

No stars-0… I would not recommend this place to my fish:.FRAUDDDDDDDDDDD…DO NOT COME HERE. I REPEAT DO NOT COME HERE. HORRIBLE SERVICE FROM MANAGER STEVEN, KEVIN, and MECHANIC CHARLES.PAID OVER $2500 FOR FULL EVAL AND SERVICE AND NEXT DAY SAME PROBLEMS. NOW THEY WANT MORE MONEY BECAUSE THE WORK THEY TRIED TO DO IS POOR AND NOT UNDER WARRANTY…. FRAUD. HORRIBLE WORK AND THE WORST CUSTOMER SERVICE IVE EVER SEEN. PEPNOTS

Took my car to Bordentown to get car fixed. 4th time stll getting stranded even after buying a battery. Refused them and advised by Area Manager we will get your car back fixed. They set me up with N. Brunswick store who had better attitudes - nice staff. But after releasing my car to me i reported the issue off car slowing down because of a 3 wire prong fo alternator. They said it was broken and repaired with special glue. Why in hell was it released knowing this. Still waiting for a call over 2 weeks to fix my car. Area manager left a message saying theyll call me when it comes in. This will be the 7th time from May to now 6/12 my car was in for the same issue. I need a refund..

I left Pep Boys after getting for brand new tires got on the parkway the whole car was shaking the whole front end wobbly and I made ait to pepBoys Toms River by the grace of God!,, stopped at their Pep Boys my car shaking if they put tires on my car they said you need new ball joints,,, I was at PepBoys for 4 hours listening to them curse the whole time in the fixing area give me my car back five hours later $900 later travel way still didn't seem right never went back been driving it like that for two years just had my car done by a professional which is also my cousin he said they never replaced the ball joints Get they lied!,, these are original parts they lie

PepBoys Toms River lied,,,,,,,,!,,,, They Get negative 1000 stars 900 dollars I paid them.

Place an order online to pick up at the Austell Road Austell, GA location. Went to pick up at the store and the manager tells me it was back ordered. I tried showing him an email I got from Pep Boys that it was ready for pick up. He walked off and wouldn't help me anymore. I had to get another employee to help me. He found my package there at the counter. This manager was no help at all at this store.
I filed a complaint with Pep Boys about it and they had the store manager to call me to fix it. I couldn't believe they had the person that I had the problem with to call me. It's been two weeks now and haven't heard from him or Pep Boys. This company doesn't care about it's customers at all. All they seem to care about is that you buy from them. They have gotten the last of my business. There's to many good auto parts stores out there that will treat the customer nice.

Pep Boys did a good job fixing my A/C in my Nissan Sentra. The wrong part was sent but Christian corrected the problem, with no extra charge, and got the correct part to finish the job. This is my 2nd time going to this location and have been satisfied. Location is Vestavia, Al. Thank you all.

Took my car for inspection ONLY
Pepboy say my functioning rear brakes is going bad.
Cost to change it $250.
They also told me my wipers going bad which I recently changed.
Wanted to charge me for Emission inspection which I specifically told cashier n mechanic I do not need.
In my opinion Pepboys near PHL airport will create issues just to fail your inspection thinkyyou will allow them to fix your vehicle at ridiculous service charges

Formerly LOVED Pep Boys. However this time they dropped a huuuuugge bombshell. Heard rumbling while coasting in my 2010 RAV4 SUV. Chuck was very kind to ride with me to hear the problem. He called it correctly saying it was my ball bearings. However, once checking it out, they claimed not to see/feel any "play". So Chuck said I needed tires and advised that I buy some. "Maybe that would solve the problem", he said. So I did. $700 later problem still existed. Took it back. They said to take it to the dealer. Dealer charged me $113 to confirm the ball bearings and said the job would cost $1600+.

If Chuck and the gang didnt want to assist me with the clearly diagnosed problem, they simply should have said they could not help me. I feel slighted, undermined, and cheated. I will never go back there again for anything and feel I should be compensated.
BLM

Booked an appointment to have my AC checked and fixed at PepBoys PICO store. During the online appointment step, I entered my car model and year. When I got to PepBoys PICO store, I was told they will have it tested and then I will be contacted regarding additional fees related to the repair. After 1.5 hours, I got a call that they don't have the machine to test my AC!
So I left, without getting my AC checked, and wasted an hour and a half.