National Pens

Worst company I've ever had to dealt with. Ordered pens in advanced for an event and my pen was out of stock. No one called to lmk it was out of stock meanwhile I was just waiting and waiting thinking my order was going to be here.
I tried to follow up and left messages many times to my "assigned rep" and in 3 weeks, she never responded once. I finally spoke to another service rep Shaniek Hayley who I spend hours on the phone with to fix this problem and she assured me I was going to get my pens before my event. Today is the day of my event and they are still marked "in production." What a joke of a company Peter Kelly. Don't order from this company if expect them to follow through with your order.

I spoke to customer service rep in plenty of time for my event before placing my order online. They assured me that if I paid the extra money for the 3 day delivery that my pens would get delivered on time. So I placed order and not only did I not receive my pens when they said I would, I received an email several days later saying the order was on hold because they did not receive my logo which I uploaded. And then proceed to tell me that they will not be able to get me the pens on time. I am not just 3 days from my event and now in even more stress to try and now find another company to make these pens for this event on time because of this company. If I would have known they would fail to do their service, I would have had at least more time to get a company that would deliver on time. Now my event may not have this item at all because of this company. DO NOT USE THEM unless you want to risk you not having what you need.

I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.

Original order I placed online on a Wednesday included a sample logo that needed to be amended by their art department, which I noted in the comments section of the order. So, my approval was necessary. I did not get any contact from art department, so I cancelled that order on Monday by phone. On the same Monday, I had made a new order online with a different logo and finalized (no approval needed).
Today, I get an email that the order I cancelled, with a sample logo I did not approve, was being shipped. I called to correct and ended up spending 50 minutes total dealing with this cancellation. Even though they sent me a return label to slap on the package when it arrives, I will have to drive to the UPS store to return the box. During the call, the person working for pens.com kept asking for "customer number," which is nowhere found on the emails received. All that is found on the emails are "order number," which is different.
They charge a "set up" fee and then charge for S&H is incredibly high at $35.95 for UPS GROUND. $35.95 for UPS GROUND? Further, it's the same charge whether it is for 85 pens (my cancelled order) or 250 pens (correct order).
Please ask yourself - would you use this company again?

As before stayed, their final billing is roughly twice their advertised price. Don't even think of doing business with them.

First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.

We are a non-profit Pride company and ordered comfort gel ink pens with our colorful logo and a multi pack color pens. The pens were advertised as pink, green, orange, blue, yellow, black, grey and burgundy. Even the proof we were sent had all these colors. Unfortunately the 500 pens we got had none of the green, pink and yellow pens so as a Pride company, not getting these colorful pens was a real disappointment. I sent a photo as asked to a representative then radio silence on their end for weeks despite my emails and calls. I finally got.a hold of someone else from the company and explained that I just wanted the missing colors. He was very nice but basically said they don't have those colors anymore which is why they sent us a bunch of brown, black and grey pens. I mean...we were supposed to get 500 assorted pens with all of these beautiful bright colors and ended up with dull boring colors. I asked him if they can send us those three colors in a different style and at least comp is a good portion of the cost. In the end, he could not help me at all and simply gave a 20 percent off coupon which is not helpful since the current sale on their website is 20 percent off anyway. So basically they gave us nothing. Extremely disappointed and will not order from them again as they could not even make this right or meet halfway.

I HAVE PURCHASED MANY TIMES FROM NATIONAL PEN. RECENTLY I BEGAN COUNTING MY PENS AS SOON AS THEY ARRIVED. I WAS SHORTED 23 PENS IN ONE ORDER AND 18 IN ANOTHER. THE LAST ORDER I WAS ONLY SHORTED 9 PENS. I HAVE NEVER BEEN SENT TOO MANY PENS SO I AM WONDERING, IS THIS ONE SLY WAY NATIONAL PEN IS CUTTING CORNERS?

BUT THAT'S NOT ALL. THE SHIPPING IS DONE SO POORLY THAT SOME OF THE PENS GET CLICKED TO THE "ON" POSITION DURING SHIPPING AND WRITE ALL OVER THE "SOFTEX" BARREL OF THEIR NEIGHBORS. BY THE TIME YOU GET THE SHIPMENT HALF OF THE PENS NEED REPLACED. THEN WHEN YOU CALL CUSTOMER SERVICE, YOU ARE TOLD THEY WILL REPLACE THEM FREE. ONLY A MONTH LATER YOU GET A NEW BILL. NOW YOU HAVE TO GO BACK THROUGH MONTHS OF DOCUMENTATION TO PROVE YOUR SIDE. IT'S A FIGHT AT EVERY STEP OF THE WAY. WE HAVE SO MANY OPTIONS. I AM LOOKING ELSEWHERE FOR MY BUSINESS FROM NOW ON.

They got my email WRONG on my pens the color of the BARREL WAS WRONG AND THE ADVERTISEMENT IS CROOKED ON THE PENS! When I called in they would NOT HELP AT ALL. SAID IT WAS MY MISTAKE! SO I HAvE TO PAY 100 DOLLARS FOR PENS THAT I AM GOING TO THROW AWAY! CANT EVEN SEE THE ENGRAVING. WHAT COMPANY WOULD SEND OUT CRAP LIKE THAT! ONE THAT DOESNT CARE! WHAT A SCAM! I am going to report them to the better business bureau!

We ordered 100 bags from this company as gifts for Christmas. The order was supposed to be here before Christmas and did not arrive until January 10th. The tracking button in the email did not work so we made multiple calls to the company to find tracking info but were always told "we accidentally deleted it, we'll call you back with your tracking number." We never got a call back. When we placed the order, we were sent an order confirmation showing we requested black bags with a white logo. We were also sent a photo muck up showing what our bags would look like. When our order arrived, the bags were made of cheap plastic material, the logo was half the size it was supposed to be and it was greenish yellow, not the white we ordered. We have contacted the company requesting to send the bags back since we can not use them. They have responded by telling us we ordered the yellow, despite the fact that I have all order confirmation details saved in my email still. I have forwarded their email confirmation showing we ordered white and their mock up image back to them and have not gotten a response yet. Very unprofessional and not helpful at all.

Terrible customer service and exorbitant "extra" fees with orders. (Repeat set up and logo fees as well as high shipping costs.) Shop around for better quality, service and price.

I placed an order for our company for ink pens with our logo. When I received the order the ink was the wrong color and the pens had exploded in the box leaving over half of the order UNUSEABLE! The pens that were not exploded began to explode ink everywhere upon use. I contacted the company and they sent me a mailing label instructing me to send them back 25 pens so they could check on the problem. I received my 25 pens BACK IN THE MAIL from this company with NO NOTE and NO EXPLANATION what so ever. I will never order from them again and suggest that NO ONE ORDER FROM THIS COMPANY!

8/17/23 was the first time ever using this company. Had to cancel my very first order because the pens I ordered via the website were out of stock. (I was notified 2 days later). The second order made to replace the first one showed a lead time of 10-15 business days with a 3-5 business day lead time for delivery. That surpassed the date I needed them. On 8/22/23 I attempted to cancel the order and was told I couldn't due to it already being in production. Then I get an email on 9/22/23 (AN ENTIRE MONTH LATER) advising the pens I ordered were out of stock. When I called to ask why I was told my order was in production when it clearly was not, I was given a lackluster apology and for my "inconvenience" I was offered a 20% off coupon for my next order. The same 20% off coupon that is displayed for every and all customers on their website. So not only was I lied to, orders cancelled, and not compensated for my inconvenience, I was further insulted by being "offered" a coupon that is sitewide. I WILL NOT REFER ANYONE!

Received the item without the logo and when I called them they said they were going to check into it but never returned my call.

Outright lies about production times, makes no attempt to communicate with customers, perfectly happy to leave customers hanging in the wind.

Do to bag packaging some of the pens came in broken nothing inside the box to protect them. They asked for too many in order to reimbursed you

Like many of the other reviews Im just reading... I placed an order on Aug 3rd, on August 12 i get a call and email telling me my pen was out of stock. So after 2 email contacts with no response with the rep Moya Black who emailed me, i decided to call the company to get additional assistance and speak with a manager. The customer care rep, switched out my pen and told me i would receive an email proof. Called back in on Monday (this was friday) and now they didnt have my logo that was uploaded and after i asked about timeline moving fwd, she informs me about production time of 10-15 business days. I informed her that nothing on the site said anything about this timeline and she agreed that the site needed to be updated and now because of covid it may take longer. So now my deadline of having my pens is totally done and now i need to find a replacement vendor. This has been the worse experience ive encountered. Only work with this company if you want a huge headache and big disapointment.