National Pens

Ordered pens in March, got them in July, after somebody from Puerto Rico called me, asking what is our address, because they mailed package elsewhere. Never got an invoice, and now I received a letter to pay late charges. Pen for $0.59 will cost me $2 each

I ordered pens to later find out that they are out of stock and will be for the next 4 months if not longer. After waiting 3 weeks for my order I contacted them. Phone rings for long periods of time, greater than 30 minutes only to speak with people who are difficult to understand. Offered me a 20% discount of future orders. Terrible service...

They did end up fixing their mistake; however it took my negative reviews for someone to finally contact me and try to make it right. They have also sent me a couple of upgraded promotional pens with my company info that were very nice.

I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer". I will NEVER use this company again and I will tell EVERYONE that I know not to use them!

I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company's website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.

I had a very positive experience... This is absolutely amazing. The UI and overall user experience is top class.

I ordered an "assortment" of colors of pens for my new business. There are 7 colors in the package I chose. Before production, they sent me an email (with a picture) asking to confirm beforehand just to make sure it was correct. It looked good so I sent it in. When I received a box of nothing but red, blue and black pens, I contacted them, sent them a picture and was told, "technically 3 colors is considered an assortment, as we don't want to hold up production." As silly of an issue as this is to complain about, this is not what I wanted and I spent a good chunk of money for something they were unwilling to fix.

We've received around 5-6 pens of samples from this business over the last several years. Myself and my colleagues still each have a sample pen and loved how it would write effortlessly and how long it lasted. We decided to order 100. Not only did a long of the leak ink but each pen out of the 100 would skip when writing with which made me want to throw the entire batch in the trash. I would grab a brand new pen to write something down and within seconds it would stop writing. The sample pens we received never did this so I believe it to be a scam.

Never received order. They refuse reimbursement. They keep saying it was delivered despite me telling them that the USPS takes a photo of everything delivered to you.

Terrible company. Terrible customer service. Who gets a yellow pen with white writing? No where does it say that the letters will be white. We're just supposed to assume this is how it's going to be even though we asked for red lettering. A month of them saying they are going to review the phone call with no response. HORRIBLE. DO NOT USE THEM.

I placed a small order of 100 pens which came damaged with ink everywhere which likely happened in shipping. When I contacted customer service they treated me like I was trying to scam them. I provided pictures of the damage and ink covered pens but that was not enough. They wanted me to send the pens back (understandable) but would not provide a refund or replacement without an investigation on their end. I said I was not comfortable sending the pens back without reassurance that they would be replaced/refunded which they were unwilling to do.

Bought some travel mugs from these people that are supposed to keep liquids hot or cold. The product does neither. If the liquid is hot with an hour it is room temp. If the liquid is cold, within the hour it too is room temp. Complained to customer service, was told to send some of the mugs to their R&D people. This was back in October. I finally called because they want payment and I don't see why they can't give me what I paid for. According to R&D the mugs were manufactured OK. I will pay the bill but will NEVER buy anything from them ever again.

Can I give negative stars? I have never been a customer of pens.com. I found a charge on my credit card for $450 to this company. I cannot get through to their customer service department. Thank goodness Discover is conducting an inquiry.

We've used pens.com for many advertising and marketing items in the past. They clearly don't care anymore. Ordered our annual calendars and hadn't received a proof since 11/29. Called to get status and they said they're off to production. I said no proof has been approved, how is that possible. I spoke to S. Gordon and she sends me what they're going to print. It's NOT even what we sent. After waiting for a manager because S. Gordon wanted to cancel the order and put us back in line, I cancelled their order. After reading the reviews on here, clearly their 1st class service is long gone. I will NOT be back! I can't belive they were trying to put into production the crap they sent with NO authorization/approval of the artwork.

Do not use this company. Believe all the bad reviews. Save yourself disappointment and frustration and just don't do business with National Pen. I placed two orders, one for 60 ink pens and the other for 100 - 2023 calendars for my customers. The pens were to have my company information engraved on them and the calendars were to have my company information printed on them. The customer representative who took my orders spent a significant amount of time with me going over the spelling of my company and the phone number. So imagine my surprise when I finally received my orders, the phone number on the pens and calendars was wrong. Now I have to scramble to find another company to order items from so that I can have gifts for my customers. I have requested full refunds, which they say will take three business days.

This company is horrible. They took an order from me, asked me for artwork, which I approved and then canceled my order claiming "Not enough stock". I asked SEVEN TIMES for someone in a managerial supervisory position to call me and sent emails.
On 3 different occasions I called and requested a supervisor to call me back. Each time I was told "Someone will call you back within 24 hours". Still waiting. No one bothered to contact me back. Over a month and they still have $360 dollars of my money with no refund and no callback.

I ordered the pens on 2/9/2022, but I haven't received any update for tracking information as of today 3/9/2022. So, I called the customer service phone line and it took me over 30 mins to find out the color I ordered is out of stock. The customer service and his name is "Tyreek" told me I should received an email about out of stock. However, I never receive an email about the out of stock. Also, they should call us if I didn't response to them for a long period of time (one month). They already charged my credit card since 2/9/2022. I really hope I can receive my refund back ASAP.

Worst company I've ever had to dealt with. Ordered pens in advanced for an event and my pen was out of stock. No one called to lmk it was out of stock meanwhile I was just waiting and waiting thinking my order was going to be here.
I tried to follow up and left messages many times to my "assigned rep" and in 3 weeks, she never responded once. I finally spoke to another service rep Shaniek Hayley who I spend hours on the phone with to fix this problem and she assured me I was going to get my pens before my event. Today is the day of my event and they are still marked "in production." What a joke of a company Peter Kelly. Don't order from this company if expect them to follow through with your order.