For starters there are too many restrictions placed on non paying members. It's the most ridiculous business model I've ever encountered. As a free member you're entitled to a profile and three messages and three profile comments a day. If you receive four messages in your inbox the fourth one is automatically deleted never to be read again. There are plenty of crazy pervert scammers, so your inbox will fill up quickly and unfortunately anyone genuine responding to your profile will likely get lost in the shuffle.
Plenty of people will try to use the comment section in your profile to carry on a conversation with you but if you've already exhausted your limits for the day it could take awhile to exchange emails and get the pen pal relationship up and off the site. That sucks, if you're going to have a social site then communication should come easily. Some users bypass this problem by including their email address in their profile, but that's not my scene, at least PPW is fairly good about dealing with scamming or abusive users, I wouldn't want to have to sort through all that spam in a throwaway inbox.
One of the most annoying things I've found with the site is that you can't even delete emails that you've already read! I guess that's for paying members only? How cheap is that? And what members? This site has very low user inventory. Not many people are ever online. Again, it's such a hassle to be a member on the site, if there weren't so many restrictions I'm sure more people would sign up creating greater user inventory. There are literally zero incentives to have a paying membership. You pay something like $10 USD a month to get emails from spammers and to wait and hope for a few more real people to sign up. The site even looks like it was made in the 90s, the user interface is horrible and not well organised, unlike Interpals, PenPalWorld has messages, users and friend requests hidden under various tabs. It's not intuitive at all, it's confusing. Even marking your marital status isn't in your profile (which would make sense) it's under your account information but it's visible on your profile when people search for you -figure that out!
Overall, I would never use or return to the site unless they dropped the paid membership and cleaned up their UI.
It is certainly better than other sites I joined in the past, but do not expect life long friendship with anyone! Scammers do exist on this site, in spite of good moderators: they really seem to care, unlike other penpal clubs around... But most of the times, especially if you are a female member, you will be contacted by men looking for romance and also perverts, continuously, even though you specify you are looking for friendship only. I joined a couple of times, I received messages from the same men members over and over again. And this club is not meant to be for dating. After a while, I was annoyed. I give it two stars as moderators are good, but pals will stop writing after a while.. nothing new... Same happens with people in real life...
When it comes to penpal sites, this is a fairly typical, bland site. Its use isn't intuitive enough for it to be worth using as often as Interpals, and while there are some features you can get if you're willing to pay for them, I don't see why anyone would want to hang around long enough to sign up for that stuff.
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