Developed in part with a grant from
the National Science Foundation
Review of Peets

Peets reviews

Is this your business?
4 reviews
Emeryville, CA 94608, US
Tel: (800) 999-2132

4 Reviews From Our Community

All Reviews

2 reviews
0 helpful votes

They have some of the best coffee around. I like to make a large cup of either 12 or 14 oz and their coffee k cups are strong enough to do this. Most are not.

1 review
1 helpful vote

Have sent several messages to them requesting help signing in and receive a response saying they will be contacting me soon but they never do. At this point I just want to cancel my account with them. So disappointed

5 reviews
15 helpful votes


I have been a Peet's customer for over a decade. I never had any issues or complaints there, until this past summer.

I discovered that their personnel were engaging in serious tort conduct against me. I demanded that they stop.

What transpired after that is unbelievably outrageous, disturbing, and outright despicable and disgraceful.

Their coffee shop at 3121 Crow Canyon Pl Ste C San Ramon, CA 94583, which I frequent on weekly basis, is run by their employee "Galen." Right after I complained, she started sitting in her car out in the parking lot and would conduct surveillance on me when I would arrive their in the mornings. On one occasion, while I was getting into my car, she walked briskly past me within 18" and I was startled. She had the whole parking lot to walk to her car but she chose to walk near me. I took this as an attempt to intimidate and harass me.

One morning when I arrived at Peet's at 6:45 am, in total darkness "Galen" was hiding near a dumpster behind where I park.

I discovered through my investigation, that from June 2018 through the present, "Galen" summoned the City of San Ramon Police and the California Highway Patrol making false reports about me in an order to further harass and intimidate me so I would discontinue frequenting the establishment. "Galen" would call the on a daily basis when I was there. This was some illegal scheme to have me falsely arrested. A person with no conscience.

On another occasion, strangely, I encountered "Galen" in Martinez California. I found it suspicious, coincidence, or did she follow me out there?

If that be the case, and in my opinion, "Galen" engages in criminal conduct of making false police reports. A violation of Penal Code § 148.5. Since this has gone on for several months, there are several violations.

I do nothing but go there because it is convenient and to work. .

Now, the personnel at 3121 Crow Canyon Pl Ste C San Ramon, CA 94583 treat me discourteously, are rude and angry, in particular, "Galen." I get angry and hostile looks. There is another manager there, "Katy" who behaves similarly.

On Sunday, I received the latest newsletter from Peet's via e-mail and I found it odd. The looks on the Peet's representatives were actually angry. They must have worked at the 3121 Crow Canyon Pl Ste C San Ramon, CA 94583 locale. I found the newsletter kind of bizarre, strange without totally smiling faces. I took the communication as an attempt to be threatening; frowns and folded arms.

What does this say? We have angry and unhappy coffee? I blocked their e-mails; this made me feel further dissatisfied with this organization. It appears that the 4 men in the photograph were attempting to be intimidating, if that is at all possible for the men I see that work at Peet's.

One of their customers, Angie K on Yelp published defamation about me attempting to help these employees and damage me. I had to demand she remove the post which she did. Another bizarre occurrence.

I am beside myself and speechless for what has occurred over several months at this San Ramon Peet's establishment. They act like I did something wrong; which is a complete falsehood. I did something wrong? They are unsupervised, inadequately trained, and engage in disgraceful tort conduct; and, possibly criminal in my opinion. What I cannot reconcile is how this went on 6 months.

What kind of deceitful, diabolical, sick little minds think this way? They appear to rationalize and laugh at their behavior; what does this say, we will get you for complaining? They do not understand the seriousness of their devious sleezy conduct.

They are inconsistent with proper customer service and engage in inappropriate conduct. I am not buying their coffee anymore. The location is convenient for me. Starbucks and McDonald's are giving them a run for the money.

Is this going on Statewide? Let's begin a discussion about it. The public should be informed. 1 Star.

2 reviews
0 helpful votes

The coffee is always fresh and the service fast and efficient. Peets is no match for SBUX or Dnk D. The home brew selection is my morning cup

Customer Questions & Answers

Questions? Get answers from the Peets staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review