PDFSimpli

Hello,

We’re sorry to hear about your experience and appreciate your feedback. The initial payment option on our platform is a trial that auto-renews unless cancelled before the end of the trial period, and these details are shared at sign-up. We're committed to ensuring transparency and a positive user experience. Please contact us at 1-844-898-1076 or support@worksimpli.io, and we’ll be glad to help resolve any issues or provide additional clarification.

Best regards,
PDFSimpli

Hello,

Thanks so much for sharing your experience with us. We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please contact our Support Team via email at support@worksimpli.io. They can help you with any inquiries you may have about our website or any issue in general or you can call customer service at 1-844-898-1076 between 9:30AM-6:30PM AST, Monday-Friday.

Best regards,

PDF Simpli

Hello,

We're sorry to hear about the frustration and confusion you encountered with your account. We understand how unexpected charges can be concerning, and we strive to be clear about our billing policies. Based on our records, your account was initiated on August 31 and was successfully canceled on October 1 through PayPal. Additionally, please note that our system does not apply a $98 charge, so we counsel to verify the name of the merchant billing this amount.

If there are any additional questions, please don’t hesitate to reach out to us directly at 1-844-898-1076 or by emailing support@worksimpli.io. We’re here to assist and ensure your concerns are fully addressed.

Best regards,
PDFSimpli

Hello,

Thank you for reaching out to us regarding your recent experience. We take concerns about payments very seriously and want to ensure that all transactions are handled fairly.

Our records indicate that all customers must agree to our terms and conditions prior to completing a purchase. This process is designed to maintain transparency and protect both parties involved. However, we understand that misunderstandings can happen.

If you believe there has been an error or a misunderstanding regarding your authorization, please provide us with more details about your transaction, and we would be happy to investigate further. Our goal is to ensure that you feel heard and supported.

Thank you for your understanding, and we look forward to resolving this matter with you.

Best regards,
PDF Simpli

Hello Linda,

Thank you for your feedback. I’ve reviewed your account, and I see that you cancelled your subscription on November 27th. However, this was after your billing date on November 7th. As our subscriptions automatically renew at the start of each billing cycle, cancellations must be completed before the renewal date to avoid charges.

We understand how frustrating unexpected charges can be, but I hope this helps clarify the timeline. If you have any further questions, feel free to reach out—we’re happy to assist!

Best regards,
PDF Simpli

Hello,

Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly.
We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.

Regards,

PDFSimpli

Hello,

Thank you for your feedback. We're sorry to hear that the experience didn’t meet your expectations. If you found it hard to understand or the features didn’t work as you expected, we'd love to help. We have more options for single users, and our team is here to assist you in getting the most out of our service. Please don’t hesitate to contact us at 1-844-898-1076 or email us at support@worksimpli.io for support.

Best regards,
PDFSimpli

Hello,

Thank you for your feedback, and we apologize for any confusion caused. We strive to provide clear information regarding our subscription plans. The details of the recurring subscription are outlined when selecting the plan and are also included in the confirmation emails sent after the purchase.

If you have any further questions or would like to cancel your subscription, please reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We're here to assist you.

Best regards,
PDFSimpli

Hi,

Thank you so much for your feedback. We're happy to hear that you are enjoying our product. Your satisfaction is our top priority, and it's always rewarding to receive such positive feedback. If you have any further comments or suggestions, we would love to hear them. Our team is continuously working to enhance our products and services, and your input is invaluable. If you ever need assistance, don't hesitate to contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io.

Regards,

PDFSimpli

Hello,

Thank you for sharing your feedback with us. We are so sorry for the misunderstanding. All of our services are on a subscription basis. You can try our "Delayed" option and wait 24 hours for one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.

Regards,

PDFSimpli

Hello,

Hank you for bringing this to our attention, and I apologize for the inconvenience you've experienced. I understand how frustrating this situation must be, and we truly appreciate your patience.

Our support team strives to respond to all inquiries within 24-48 hours, especially over chat. Could you kindly confirm which email address you sent your messages to? This will help us investigate what went wrong and ensure that your request is addressed promptly.

Thank you again for your understanding, and we’re here to help get this sorted out as quickly as possible.

Best regards,
PDF Simpli

Salve,

Grazie per il suo feedback. Comprendiamo la sua preoccupazione e desideriamo chiarire che PDFSimpli fornisce servizi di abbonamento digitali piuttosto che beni fisici. Se ha riscontrato problemi con il nostro servizio, la preghiamo di contattare il nostro team di supporto e saremo lieti di assisterla nella risoluzione del problema. La sua soddisfazione è importante per noi!

Cordiali saluti,

PDFSimpli

Hello,

We sincerely apologize for any confusion or frustration you've experienced. Please rest assured that we do not intend to charge any customers without their consent. If you are having any trouble canceling your account or subscription, we are happy to assist you.

To ensure this issue is resolved, please contact us at 1-844-898-1076 or via email at support@worksimpli.io. We can provide detailed instructions on how to cancel, or we can assist you directly with the process.

Thank you for bringing this to our attention. We're here to help resolve this matter for you.

Best regards,
PDFSimpli

Hello,

Thank you for sharing your feedback with us and your 5 star review! All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.

We have different offers depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.

Regards,

PDFSimpli

Hello,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment. PDFSimpli is a web-based service, not an app, which allows users to log in through our website to access and work with their files. While we aim to provide effective solutions, file compression results can vary depending on the content and structure of the PDF.

If you have any questions or need guidance using our service, please don’t hesitate to reach out to our support team at 1-844-898-1076 or via email at support@worksimpli.io. We’re here to assist you and improve your experience.

Best regards,
PDFSimpli