Overview
PDFSimpli has a rating of 3.1 stars from 1,962 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFSimpli most frequently mention great service, easy process and much time. PDFSimpli ranks 5th among Software sites.
Awful behaving. You charged me 50 euro without any kind of warning. Very bad behavior. I have used and paid your service but there weren't any warning that after a month i would have been charged for a subscription i didn't ask for. Very very bad.
Easy to access and good price for 14 days trial. Yet PayPal was charged and my credit card were charged for the 1.95. I open a request for reimbursement and your contact information was provided to follow up to only charge my credit card ending in 0203 was only charged
Hello,
Thank you for bringing this to our attention. We apologize for the inconvenience you're experiencing with our website, and appreciate your patience. To better assist you, could you please contact us at 1-844-898-1076 9 AM- 6 PM AST Monday- Friday or via email at support@worksimpli.io. Our support team can identify and resolve the issues promptly.
Sincerely,
PDFSimpli
I ask for an enmglish documwnt translate to spoanish and it downloaded in english still after i paid for services
Hello,
We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please send an email to our Technical Department at techsupport@worksimpli.io and explain further so we can assist you. They can help you with any technical issues you may experience with our website.
Best regards,
PDF Simpli
The good reviews are fake. The website is a scam. It has been reported for defrauding people. They bill you and continue in hopes u do not catch it. I was scammed over $1300 by this company. Once the bad reviews started piling up on this website with stories similar to mine in 2022 they started creating dummy accounts and writing bogus good reviews to bury previous bad reviews ang hope no one finds out. They do this on other review sites as well. The man behind this scamming website is in Puerto Rico. Disgusting waste of skin scamming people of their hard earned money. Karma is real and u and everyone working for you will get what is coming to you. I see new stories everyday of people being scammed, how you sleep at night is beyond me.
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial IS VOLUNTARY, and charges are not imposed arbitrarily.
You can try our "Delayed" Option and wait 24hrs for the download of one document, free of charge. Let us know if you have any questions.
Sincerely,
PDFSimpli
Would help if "I" knew what i was doing. It didnt guide me through to open load the document? You cant ASSUME when it opens up my files. I am to KNOW to locate something. I kept hitting the enter key and nothing happened.
Then when I scrolled down and saw the one I wanted. LIGHT BUlB. Bue clicked several times and kept taking me back to start over. Going now to see if IT WORKED?
Hi,
Thank you for the 3 star rating. Any feedback is more than welcome as this will help make our services much better for future clients.
Call us or email us for customer support! Operation hours are: Phone 9:30 AM- 6:30 PM AST MON-FRI 1-844-898-1076 | Chat 24/7 or Email at support@pdfsimpli.com | Tech Department at techsupport@worksimpli.io.
Thank you,
PDF Simpli
I never subscribed to any service from this seller. I claim the money back from paypal and the seller didnt even bother to respond. Stay away from this company.
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience, but we want to clarify a few points. Our subscription process is transparent, and our terms and conditions, which are accepted before starting the trial, clearly state that the 14-day trial will automatically renew into our base subscription for $39.95 unless canceled.
Canceling your subscription is straightforward and can be done through various methods, including by phone, email, chat, or directly through your account. We also send a confirmation email when the trial is purchased, outlining these details. Additionally, during the trial period, customers have the option to cancel or downgrade their subscription. If you have any further questions or concerns, please don't hesitate to reach out at support@pdfsimpli.com.
Regards,
PDFSimpli
At the beginning of November I bought only one translation service that I couldn't even use. After 20 days I got the charge for 49.95 dollars for a service that I don't use and don't need. I asked for a refund that was denied to me. Bad experience very close to a scam.
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that we operate on a subscription model, which is clearly outlined in our terms when signing up for the 14-day trial. If the subscription isn't canceled before the trial ends, it automatically renews. We also offer a 30-day money-back guarantee for customers who may have been charged unexpectedly. We encourage you to contact our support team at support@pdfsimpli.com, and we'll be happy to assist you with any issues, including a refund if applicable. Thank you for giving us the opportunity to resolve this matter.
Regards,
PDFSimpli
For a not too tech savy person, this is definitively not the app for them. Besides, they double charged my first free trial subscription. Very expensive.
Hello,
Thank you for taking the time to share your experience with us. We appreciate your feedback and would like to address your concerns.
Firstly, we would like to clarify that we do not have a mobile application available on any market; our website is designed to be fully utilized on a desktop browser. Mobile browsers may not display all features of our site due to compatibility limitations.
Regarding your subscription charge, we want to assure you that we do not offer a free trial, nor do we double charge for our services. The only complimentary option we provide is the "Delayed" feature, which allows you to download one document for free after waiting 24 hours. This option is available for use only once per customer if you prefer not to make a payment. Additionally, our 14-day trial is available for $1.45 or $1.95, depending on the plan you choose. The $1.95 option grants you unlimited conversions and immediate file access during the trial period. Please remember to cancel or modify your subscription before it ends to avoid being automatically enrolled in our base subscription plan at $49.95.
We understand that our service structure may not suit everyone, and we encourage you to explore the various plans we offer. If you have further questions or require assistance, feel free to reach out to us at 1-844-898-1076 or email support@worksimpli.io.
Thank you again for your feedback.
Best regards,
The PDFSimpli Team
Said free to download, then after you do loads of work it says to pay, misleading but clever
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95.
We have different plans depending on your needs, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.io.
Regards,
PDFSimpli
Went onto site as it said free - spent ages editing then it gave link error and I had to start again - got to end and then was told I had to pay to download. I feel it was misleading.
Hello,
We understand your frustration. While we do offer a free option, which includes a 24-hour waiting period and registration, we also provide a paid option for immediate access to edited documents. We apologize if this wasn't made clearer to you initially. If you have any further questions or concerns, please don't hesitate to reach out.
Regards,
PDFSimpli
I got slammed in to a subscription I did not want and I want the money taken from me returned.
Hello,
Thank you for your feedback. We're sorry to hear about your experience. Please note that the subscription agreement is part of the terms when the trial is initiated, and the account can be canceled within the 14-day trial period to avoid further charges. We’d be happy to assist you in resolving this issue. Please reach out to us at 1-844-898-1076 or via email at support@worksimpli.io, and we'll work to help you with your request.
Best regards,
PDFSimpli
Start with free ads and make you pay after done editing
Start with free ads and make you pay after done editing
Start with free ads and make you pay after done editing
Hello,
We understand your frustration. While we do offer a free option, which includes a 24-hour waiting period and registration, we also provide a paid option for immediate access to edited documents. We apologize if this wasn't made clearer to you initially. If you have any further questions or concerns, please don't hesitate to reach out.
Regards,
PDFSimpli
Your google ad is an illegal bait and switch and I hope your company shuts down and everyone who works there is complicit. The company advertises FREE services, then holds consumers hostage and forces them to pay money or wait 24 hours, after being allowed to waste their time working on the task, being led to think they are using a free service.
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial IS VOLUNTARY, and charges are not imposed arbitrarily.
You can try our "Delayed" Option and wait 24hrs for the download of one document, free of charge. Let us know if you have any questions.
Sincerely,
PDFSimpli
Unfortunately different amounts came out of my bank linked to this and I ended up repointing to PayPal
Hello,
Thank you for reaching out. We are sorry for the inconvenience. All of our services are on a subscription basis. We offer a 14-day trial at first and after trying the product, if you do not wish to continue, you need to call or go online to cancel before the trial ends or change the subscription to a different plan otherwise you will get billed past the trial period. It is stipulated on the website, terms need to be agreed with and you also get sent an email confirming all these details. If you need assistance, don't hesitate to contact us at 1-844-898-1076 or via email at support@worksimpli.io.
Sincerely,
PDF Simpli
I don't appreciate paying and then having to wait on something to appear that did not appear right away for me to access.
Hi,
Thank you for the 2 star rating. Could you let us know some details about your experience with PDFSimpli? We value your input as this helps us improve our services for future clients.
Contact Us | Phone: 1-844-898-1076 | Chat - Website | Email: support@pdfsimpli.com | Tech Email: techsupport@worksimpli.io | 24/7
Thank you,
PDF Simpli
I need to edit a pdf doc not convert to word and not be able to edit.
Hello,
Thank you for your feedback. We understand how important it is to edit a PDF directly. Our platform does offer the option to edit PDFs without converting them to Word. You can simply upload your file, make the necessary edits directly within our tool, and download it as a PDF.
If you encountered any issues or need guidance on using this feature, please don’t hesitate to contact us at 1-844-898-1076 or via email at support@worksimpli.io. We’re here to assist you.
Sincerely,
PDFSimpli
I made sure I selected a one-time purchase only, which was the 14-day use.
After the 14 days, you charged 49.95 to my PayPal for a subscription. WHICH I DID NOT AGREE TO. When I tried to get my money back, you refused! Thieves!
Hi,
We are sorry for the inconvenience. PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We don't offer one time purchase on our website.
Sincerely,
PDF Simpli
The document that I spent money to have created and download did is corrupt and can not be opened.
Hello,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced with your document. If the file is corrupt and cannot be opened, we’d like to assist you in resolving this as quickly as possible.
Please contact us at 1-844-898-1076 or via email at support@worksimpli.io, and we’ll work with you to rectify the situation and ensure that you receive a functional document.
Best regards,
PDFSimpli
False advertisement. Stated FREE converter. That's a lie.
Hello,
Thank you for sharing your feedback. We apologize for any confusion regarding our free conversion feature. While we do offer free text conversion and a 24-hour delayed download option, immediate downloads and additional features require a subscription. Transparency is important to us, and we’ll review how this is communicated to ensure it’s clearer in the future.
If you have further concerns or need assistance, please reach out to us at 1-844-898-1076 or via email at support@worksimpli.io. We’re here to help.
Sincerely,
PDFSimpli
I wanted my translation request to be in ENglish from Arabic document which didn't and was disappointing as i paid for it
Hello,
We are sorry for the inconvenience. We've worked really hard to bring more functionality to our product. Please send an email to our Technical Department at techsupport@worksimpli.io and explain further so we can assist you. They can help you with any technical issues you may experience with our website.
Best regards,
PDF Simpli
We will take the difficult and confusing work of editing, converting, compressing, splitting, or compressing PDFs and make it simple. We are all about the simplicity. And don't worry, we’ve got your back. We have a 100% 30 days money back guarantee if you are not satisfied with our product. So go on and sign-up for full access and find out what people are talking about.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Hope you are doing well. Registering to our website is completely free and so is editing and converting. If you would like to download or print the converted document, then an active subscription is needed. You can use our 14 days trial for $1.95 or $1.45 to download the document and if you are not satisfied with us then you can cancel it any time before 14 days and you’ll only pay once.
We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.
PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. Lastly in order to activate your account you must have agreed with the terms and conditions where the auto renewal details are once again provided. We hope this can be of assistance.
Sincerely,
PDFSimpli