PCSpecialist.co

Just had a custom built pc from this company for work and they were excellent, they just know everything, very helpful quick service, they dont try to sell you anything you dont need, they explain what will work best and what you dont really need, and every time you ring they are so helpful, knowledgeable and very friendly and nothing is too much trouble, they really know their stuff, there is just nothing that they dont know about computers.
I would definitely recommend buying from here, excellent!

So I had a problem with my keyboard. One of the key caps had broken and I needed a replacement. I looked online and Tongfang, the manufacturer of the laptop, had the replacement key cap for £2 including shipping. The only problem is shipping would take almost a month. I contacted PCSpecialists to see if I could obtain a replacement key cap any sooner. They absolutely refused. They would ONLY sell me a complete keyboard, which was the entire top of the laptop, plus the labour to fit it. Needless to say I declined and ordered the cap from the manufacturer. Next laptop purchase will be from a reputable company such as MSI. No more "custom" rubbish because there is no service after the sale.