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The company has established a positive reputation, particularly for its reliable service and timely settlements, which customers appreciate. The customer support team is frequently highlighted for their commendable care and responsiveness, contributing to overall satisfaction. However, there are some concerns regarding initial settlement delays, indicating potential areas for improvement in onboarding processes. Overall, the feedback suggests a strong foundation in customer service, yet it also points to the necessity of addressing early-stage issues to enhance the overall customer experience further.
This summary is generated by AI, based on text from customer reviews
Using PAYQ for three months now and except for the first settlement all the settlements came in time and The overall care and concern by the customer support team is thoroughly commendable