About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Im still waiting for my acc to be approve, I know it takes time and already received a lot of rejection and Im still waiting for it, but the representative that spokes to me educated me how it works, He is very polite with manner, have the firm when talking, I can say that he was an expert in his job. Customer satisfaction! Awesome Job! He is a man, I just forgot his name. Thank you again! Keep it up!
Quick and awesome respond with ease issue resolve and pleasant operator voice! Much love <3
I am very satisfied with this service. The representative was direct and he understood all what I said irrespective of my accent. I even ran out of airtime but he called back and we spoke for length. He was able to solve my initial problem and he even recommended an easier service for me. Payoneer for me is one of the best online financial service company.
They ask for tons of personal information and take forever to review it, never telling you if it's good or not. Their website is also a nightmare to navigate.
I am very satisfied with the Payoneer customer service
I m very delighted. She was helpful and so kind. My respect for her.
Payoneer provides amazing products and services. Traditionally their customer service was top-notch as well.
However, I have noticed over time their support quality is becoming much worse. With a background as Team Leader in support, I have a lot of sympathy and patience for customer service agents.
What I don't have sympathy for is managers/supervisors who never write or call back when a message is left or when agents fail to escalate after they say they will.
I also feel Payoneer needs to work on going a step beyond the traditional financial system to give back to clients. Banks often give rewards, yet Payoneer costs more and does not do anything like this. I appreciate due to the nature of the service, the risk may be higher and therefore costs may be higher, but some focus on little gifts of appreciation for your clients would go a long way.
I lost access with my mobile number that is registered with my payoneer I want the two step verification to be remove
No fee charged for both payments received and withdrawal.
Quick support for our issues.
But we suggest PO to show your customer support contact number on PO website, so we can easier reach you.
Thank you.
Great customer service representative answered questions and was understanding and polite.
She was right and queue to answer the phone and being polite.
In that short time not even one rude behavior.
Plus she has manners.
Hopefully the payment I made go through
On the other hand Payoneer could have sent me a email saying my payment is pending for a while and fix the issue.
The agent is very polite and comprehensive and she tried to resolve my issue professioanally. Thank you
Great experience but having issue in withdrawal my balance amount from payoneer to my local bank account please
The one i spoke to was very helpful and i am happy
Worst experience with verification process, worst experience
The customer representative was 10
Nice, kind, patient, very professional, fast care, great service.
Called payoneer and they responded very quickly. Thank you so much. You're the best.
My experience was excellent with the representative.
I uploaded my document and identity card. Identity card had been approved but the docunents were still pending in review and i didn't get any approval email as well. That is why i called and representative told me in very gentle and professional way that the account has been approved. Overall, I am satisfied. Thanks anyways.
I have a good experience with the customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members