Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Excellent service! Very polite, helpful and effective support team. I love it. Thank you Payoneer
Could not remember my password and my information i entered was not correct. The rep assisted me in getting the correct information so i may log in.
I am still waiting for my payment hands crossed. Maybe the problem lies with the bank in India.
I hope I get the payment, otherwise I might have to change the bank.
I was using the global payments service. Payoneer got the name of the company wrong that was paying me and refused to change it or process the payments. They asked me to get in touch with the company instead. I did and Payoneer STILL refused, despite the fact I submitted my ID AGAIN. What kind of company makes you jump through hoops just to receive money that someone else has AGREED to pay you, and then makes it impossible for you to actually receive the money. I will NEVER use this disgusting payments service again.
The application process was smooth. Review took some time to close.
There was confusion on how to know the account details. Hence, had to call the customer service to get clarity.
Customer service was patient and smooth.
The agent that I dealt with was very helpful and professional. She ensured that I was assisted in a timely manner.
I needed a replacement card. I found calling customer service to be more efficient than online chat or e-mail, which were other avenues I tried. The customer service agent was courteous and my request was handled within a matter of minutes.
I had difficulties managing my financial needs. Payoneer offered me a special service. A service suited for my needs. With payoneer i can do all my financial business without any hassle. I would certainly recommend payoneer
Greatest bank ever we really like it, and the service is great
I hope they will include more banks.
Good service
Good communication
The best transactions and rates
I needed some special paperwork to get things going with another party and it was organized for me in the very following minute. I am SO impressed! Thanks... for people living outside the USA, it's often a real hassle to be understood in the States. You can rely on Payoneer!
Excelente servicio muy amable toda la atencion muy recomendado agradecido pude aclarar las dudas perfectamente
Great job!
Glad to see there are companies committed to offering customer service that is informative, professional and emotionally soothing.
Great Experience... love to work with you in future. Work with this account for walmart and works great. With Amazon and and other countryss account.
It was very professional and polite. I felt secured using the service. I would recommend Payoneer for everyone
I called for resteting my credit card PIN. I can reach the customer support representative fast and the given instructions were acurate
In my experience over the last 4 years of being with Payoneer, I have no complains, the only problems have come from my part, if I loose my card or forget password, but from there nothing at all, thank you.
Customer care answered all of my questions and was VERY polite and understanding. Excellent service that went beyond my expectations.
I'm using Payoneer for two years and has no complaints till now. So, far so good, totally satisfied!
Your service is very awesome I think
But try to render good service sir
I have been on this issue for days now
I have to refunds my buyer
Please help in resolving this issues once And for all
Will Appreciate your efforts
Thanks
I was unable to set up my account on paypal and the CSR jump with a quick resolution, she display courtesy and professionalism while assisting me on the phone.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.