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PayoneerReviews 9,947

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
452
value
402
shipping
273
returns
266
quality
389
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Pakistan
1 review
0 helpful votes
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Excellent service
July 29, 2018

Excellent service! Very polite, helpful and effective support team. I love it. Thank you Payoneer

Date of experience: July 27, 2018
Indiana
1 review
0 helpful votes
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Great customer service
July 29, 2018

Could not remember my password and my information i entered was not correct. The rep assisted me in getting the correct information so i may log in.

Date of experience: July 27, 2018
India
1 review
0 helpful votes
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I am still waiting for my payment hands crossed. Maybe the problem lies with the bank in India.
I hope I get the payment, otherwise I might have to change the bank.

Date of experience: July 27, 2018
GB
2 reviews
7 helpful votes
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I was using the global payments service. Payoneer got the name of the company wrong that was paying me and refused to change it or process the payments. They asked me to get in touch with the company instead. I did and Payoneer STILL refused, despite the fact I submitted my ID AGAIN. What kind of company makes you jump through hoops just to receive money that someone else has AGREED to pay you, and then makes it impossible for you to actually receive the money. I will NEVER use this disgusting payments service again.

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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Initial stages of opening account
July 29, 2018

The application process was smooth. Review took some time to close.

There was confusion on how to know the account details. Hence, had to call the customer service to get clarity.

Customer service was patient and smooth.

Date of experience: July 26, 2018
Jamaica
1 review
0 helpful votes
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The agent that I dealt with was very helpful and professional. She ensured that I was assisted in a timely manner.

Date of experience: July 26, 2018
New York
1 review
0 helpful votes
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Customer Service
July 28, 2018

I needed a replacement card. I found calling customer service to be more efficient than online chat or e-mail, which were other avenues I tried. The customer service agent was courteous and my request was handled within a matter of minutes.

Date of experience: July 26, 2018
Israel
1 review
0 helpful votes
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Making things possible
July 28, 2018

I had difficulties managing my financial needs. Payoneer offered me a special service. A service suited for my needs. With payoneer i can do all my financial business without any hassle. I would certainly recommend payoneer

Date of experience: July 26, 2018
Morocco
1 review
0 helpful votes
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Great
July 28, 2018

Greatest bank ever we really like it, and the service is great
I hope they will include more banks.
Good service
Good communication
The best transactions and rates

Date of experience: July 26, 2018
Portugal
1 review
0 helpful votes
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First class customer service
July 28, 2018

I needed some special paperwork to get things going with another party and it was organized for me in the very following minute. I am SO impressed! Thanks... for people living outside the USA, it's often a real hassle to be understood in the States. You can rely on Payoneer!

Date of experience: July 26, 2018
VE
1 review
0 helpful votes
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Excelente servicio
July 28, 2018

Excelente servicio muy amable toda la atencion muy recomendado agradecido pude aclarar las dudas perfectamente

Date of experience: July 26, 2018
Israel
1 review
0 helpful votes
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Great job!
Glad to see there are companies committed to offering customer service that is informative, professional and emotionally soothing.

Date of experience: July 26, 2018
Illinois
1 review
0 helpful votes
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Great Experience... love to work with you in future. Work with this account for walmart and works great. With Amazon and and other countryss account.

Date of experience: July 26, 2018
Canada
1 review
0 helpful votes
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It was very professional
July 28, 2018

It was very professional and polite. I felt secured using the service. I would recommend Payoneer for everyone

Date of experience: July 25, 2018
Argentina
1 review
0 helpful votes
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Pin Reset
July 28, 2018

I called for resteting my credit card PIN. I can reach the customer support representative fast and the given instructions were acurate

Date of experience: July 25, 2018
Nicaragua
1 review
0 helpful votes
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Excellent
July 28, 2018

In my experience over the last 4 years of being with Payoneer, I have no complains, the only problems have come from my part, if I loose my card or forget password, but from there nothing at all, thank you.

Date of experience: July 25, 2018
Hawaii
1 review
0 helpful votes
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Customer Care Excellence
July 28, 2018

Customer care answered all of my questions and was VERY polite and understanding. Excellent service that went beyond my expectations.

Date of experience: July 25, 2018
Pakistan
1 review
0 helpful votes
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Excellent service!
July 28, 2018

I'm using Payoneer for two years and has no complaints till now. So, far so good, totally satisfied!

Date of experience: July 25, 2018
Nigeria
1 review
0 helpful votes
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Awesome
July 28, 2018

Your service is very awesome I think

But try to render good service sir

I have been on this issue for days now

I have to refunds my buyer

Please help in resolving this issues once And for all

Will Appreciate your efforts

Thanks

Date of experience: July 25, 2018
Colombia
1 review
0 helpful votes
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Great Customer Service
July 28, 2018

I was unable to set up my account on paypal and the CSR jump with a quick resolution, she display courtesy and professionalism while assisting me on the phone.

Date of experience: July 25, 2018