Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent customer service Quick response Treatment and solution to the problem Enjoy working with you Thank you
The agent was very kind and patient, I recommend Payoneer
By one strong accident cross my mobil and I loost also the Password for the account, why the simkarte destroyed.
My payment service has been blocked without any reason
Please do it okPayoneer is absolutely world-class. Their service is 2nd
The customer service is very good, and well expained the things going on. Need to improve the backend approval system.
Hello i had great response form poyneer support Team the 2 Time i call thank
And special agent andie you so much
For this service
I called the UK Support line multiple times, the waiting time is really low and the background music is actually good :)
I used it and I really liked it. It made it easy for me to receive payments.
Lost my card duringa travel and it took me 5 min to solve all the problems about it, the operator did the job simple and professionaly. Great service
Really nice and very polite and professional help me out big-time, I believe his name was Mark and this an absolute around nice guy I knows his job
It was amazing. I love it. Great Customer Care Agent.
Katherine was very much eager to help however the system was down and the Accounts Approval Department's people were not availanle yet.
Its very Amazing... all the problem will be fixe soon. Thank you verry much... and i learme more how to is theire services. Its very grate
Dears! Let me tell you my wifes experience with Payoneer.
She was receiving her fees as a freelancer in a Payoneer account with a Prepaid Debit Card attached.
In one day, around 3 weeks ago, she tried to withdraw some money at ATM, but the ATM said "card blocked". She comes home and she logged on hers online account to Payoneer website, saw that the account balance was ok (around 6200 $ available) but the message with the card blocked was also there on Payoneer account. She e-mailed to support team with no answer untill today.
Moreover, after a few days, she receives the message "Your account is blocked" when trying to access the online account. Another e-mail to support team with no answer until today (around two weeks ago it was sent).
She tried to obtain information from online chat support. They say only "your account was blocked for undisclosed reasons" and they close her chat session.
Ok, she calls then at the international support number. Finally she was able to speak with an agent more careful and pro-active, but he couldn't manage to answer her to the following questions: Q: "Why is my account blocked?" A: "I see only undisclosed reasons! I don't know to tell you for sure what that means! Please wait for the answer from Support Team on email!" Q: "What happened with my account balance of around 6200$?" A: "I see a zero balance of your account only! Maybe the balance was transferred back to your clients!"
Someone please help me with a Customer Protection Authority from USA which provides help to foreign custormers (we are not americans). We intend to send a letter with all our proofs that we were holding at Payoneer a big amount of money, which seems to be vanished with no trace and no explanation.
Many thanks!
L. E. I sent the reference number for my complain at Payoneer customer support to the representative who's answering below on 14 April 2016. Today is 3 May 2016. No answer yet from Payoneer representative. I sent him a reminder on 29 April also.
I'm sorry to hear about your wife's experience. Please see my private message.
This was the first time I called Payoneer, and I felt my question was answered in a polite and timely manner.
I just started using payoneer and im not quite conversant with it yet
So im quite neutral about it
So just give me some more time
Thanks
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elius,
Your positive feedback means a lot to us! We're always working to provide the best possible experience for our customers, and it's rewarding to know that we're succeeding. Thank you for sharing your thoughts and for choosing Payoneer.
Best,
Laura, from the Payoneer team