Overview
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer service is amazing! It's good that my fellow Pinoy VAs are allowed to speak using our own language.
Available balance was reinstated and the issue was resolved in a prompt manner
If you don't call nothing gets moving nothing gets done, just trying to change the Paypal account was sooo.! Painful. WHY IS THAT...?
I like her attitude, I think she is the best member for the Payoneer team.
I want Payoneer promotion her.
Thanks, Payoneer Team
Md Wasim Akram
The customer service is perfect and really helpful, i used this website twice for my taxres refund and i recomand it
The online banking is less than to be desired as its difficult to navigate which makes otk hard to fond thjngs
Quick and easy he's was also professional. My quarries was answered properly
They needed my details related Documents as ID Proof. I gave it in attachments as my payment was not coming to my Bank Account.
So far so good. I am looking forward to even better experience with you.
Strong recommendation for using PAYONEER account and master card. I am living in Europe but all services were great and very quick.
The Customer Service called me on my mobile when my Skype call was disconnected and instantly solved my problem.
Thanks so much for your quick response and solution
Its great thanks My problème solve in just 2 min And the costumer care is very great thank you payoneer to be in my life
I have always been treated very politely, the costomer care stay patiently on the phone till they help me resolve what ever promblem i have...
I will never use this preloaded credit card service again because the fees are much too high. There are new account fees and upload fees.
I have been using Payoneer for over a year now and was satisfied by the service.
I used their system exclusively to withdraw money from Paypal and receive payments from a Merchant platform affiliated to Payoneer.
5 days ago whlle logging in to accept an incoming payment from my Merchant Platform I was unpleasantly surprised to notice that my CARD WAS BLOCKED and my access to my funds disabled.
And this without receiving any Notification from Payoneer neither by email nor through their inbox system.
I contacted their live support to ask for due explanations and could not get anything but:
YOUR CARD WAS BLOCKED FOR UNDISCLOSED REASONS
YOUR CASE IN UNDER REVIEW AND YOU WILL BE UPDATED BY EMAIL WITHIN 3 WORKING DAYS.
I tried their email suport and opened a ticket. I received an automated reply stating that their support services will get back to me within 3 working days.
Now it's been 5 (working) days I haven't heard from Payoneer.
I can't access my money, I have no idea why and what is going on.
By reading reviews on this forum I understand that it is something affecting a lot of people and I find the lack of comunication and transparency of Payoneer suspicious.
How can a Bank impede its clients to access their money without legal justification?
Do they have financial problems? Or is it an organized scam? Or just a terribe customers service?
Hi Fred, in order to look into it, feel free to send me a private message. Please note that all Payoneer account must be complied with our terms and conditions- you can see them on our website.
Hi Sir...
1)My Smart National Identity Card Not Approved.
2)Live Chat Missing.
3)Receive Payment Problem
My Payment From Like Official Is Under Review. Please Process It As Soon As Possible. Good And Excellent Service!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter,
Thanks for sharing your feedback. I am sorry to hear that you have had a difficult experience navigating our page. We try out best to simplify our services for easy use. I would love to know a little more about this, and particularly which features you find difficult to navigate, as well as any improvement suggestions you may have.
If you have time, please feel free to send us a message with some of these details so we can submit some more specific feedback and work on improving our navigation options.
Best,
The Payoneer Team.