business logo of Payne Glasses

Payne GlassesReviews 1,599

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Payne Glasses?
grey star
grey star
grey star
grey star
grey star

Payne Glasses Reviews Summary

Payne Glasses has a rating of 4.1 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 9th among Eyeglasses sites.

service
277
value
980
shipping
979
quality
976

Instant Feedback

61,644 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Aimee E.
Unfollow Aimee E.
Share Review
Report Review

Excellent.
January 12, 2021

I love using payne glasses! The glasses are adorable and the service is great!

Date of experience: January 12, 2021
Washington
1 review
0 helpful votes
Follow Nadia Z.
Unfollow Nadia Z.
Share Review
Report Review

Great
January 12, 2021

I liked both the glasses I got. Great price for a polarized sunglasses that are light. Good to get the blue light blocker since I'm working on computers alot

Date of experience: January 12, 2021
New Mexico
1 review
0 helpful votes
Follow Bailey W.
Unfollow Bailey W.
Share Review
Report Review

Awesome!
January 12, 2021

This was my second pair I ordered and I love them both

Date of experience: January 12, 2021
Maryland
1 review
0 helpful votes
Follow Bruce C.
Unfollow Bruce C.
Share Review
Report Review

2 pair glasses
January 11, 2021

Great, look and feel good. Like the dark lens pair.

Date of experience: January 11, 2021
California
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

I just ordered 5 pairs of different glasses for my family. They are perfect! Everyone is happy with the choice of frames, very high quality and the lenses are better then what we got from the optometrist office. Our order came within 2/3 weeks perfectly!. Will order more pairs soon. I will always recommend Payne glasses to anyone and everyone.

Date of experience: January 11, 2021
New York
1 review
3 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

Pleasantly Pleased
January 11, 2021

My first online purchase of single vision glasses and I was so impressed by the quality and price, I ordered 2 more pairs! I can actually get "fun" frames that I normally wouldn't purchase because they are so affordable. And I don't have to freak out about possibly breaking them when doing yard/farm work. Yes, I am that hard on my eyewear. I will definitely be a returning customer!

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
Follow Tessa U.
Unfollow Tessa U.
Share Review
Report Review

Great company and great service!
January 10, 2021

The glasses I ordered were a Christmas gift for my sister. They were lost in the mailing process. Payne Glasses were amazing at trying to help find the lost order. We were not able to locate the glasses so Payne Glasses sent me another pair asap. They arrived before Christmas and I was able to give my sister her glasses! Thank you so much. We will be ordering again.

Date of experience: January 10, 2021
Minnesota
1 review
0 helpful votes
Follow cathy Q.
Unfollow cathy Q.
Share Review
Report Review

Good site
January 9, 2021

Easy to follow site and ordering, awesome variety of styles!

Date of experience: January 9, 2021
Maryland
1 review
0 helpful votes
Follow Jo Y.
Unfollow Jo Y.
Share Review
Report Review

New Glasses
February 8, 2021

I ordered a second pair and I assumed my information was saved but I guess not now because on the side views my glasses are very blurry

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2021
California
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Share Review
Report Review

I have several pairs of glasses, many of them special purpose. Because my vision is so bad that I can never be without glasses I have a pair and a spare and a spare for my spare all in my regular prescription. My specialty ones include driving (far distances), one room (optimized for short distances great for RV watching and navigating around my room), blue tint glasses (it helps dyslexics read), and sunglasses.

I get plastic frames because when the adjustable ones gets even a little out of whack my vision is impaired. With plastic ones every part stays exactly where it should be.

Date of experience: January 8, 2021
Illinois
1 review
0 helpful votes
Follow Jie F.
Unfollow Jie F.
Share Review
Report Review

Good
January 8, 2021

Nice and fast. The glasses on this Payne is much less expensive than any vision stores near me, include the one in Costco.

Date of experience: January 8, 2021
New York
1 review
0 helpful votes
Follow Marco S.
Unfollow Marco S.
Share Review
Report Review

Comfort
January 8, 2021

I was surprised at how good they fit and how comfortable they are

Date of experience: January 8, 2021
New York
1 review
1 helpful vote
Follow Litmus C.
Unfollow Litmus C.
Share Review
Report Review

Payne Glasses is a perfect example of a lousy company with even worse customer service. I ordered a pair of glasses with lenses and some coatings. During checkout, you get a choice Pay for a Money-back guarantee if something should go wrong or not. I didn't pay and thought what kind of company even charges for this, it should be automatic? Right? WRONG! After weeks of waiting, I received my glasses which were bent out of shape. This company did everything they could not to help me. After threatening them with a chargeback, they acquiesced and sent me the same pair using their slowest form of shipping (most likely out of spite).

Want to avoid a headache and stress? Avoid Payne Glasses, they are exactly that, a PAIN.

Date of experience: January 7, 2021
Texas
1 review
0 helpful votes
Follow Sheryl S.
Unfollow Sheryl S.
Share Review
Report Review

Great deals
January 7, 2021

I'm so impressed with these glasses. I got 6 pairs for less than 1 at the eye doctor. Impressed with the quality, too.

Date of experience: January 7, 2021
Florida
1 review
0 helpful votes
Follow Ramona W.
Unfollow Ramona W.
Share Review
Report Review

Lost of money
January 7, 2021

My 1st pair of glasses I received were the wrong color. The 2nd pair of glasses are off a little with my bifocals.

Date of experience: January 7, 2021
South Dakota
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

My Glasses
January 7, 2021

The first time I've ever ordered glasses on line and the people were amazing. I am going to order another pair but a different frame. What do I need to do as far as my script. Do you keep them on file or do I need to fill out the information again? Please respond

Date of experience: January 7, 2021
Pennsylvania
1 review
0 helpful votes
Follow Chad X.
Unfollow Chad X.
Share Review
Report Review

Quality & Service
January 7, 2021

This was my first time ordering from Payne. I have ordered from Zenni in the past. I also ventured into the realm of ordering my first pair of progressive lenses. My first pair arrived quickly! I was surprised at the quality of the frame for the price. The frame fit great and was very light weight. However, there was something wrong with the progressive lens. I contacted Payne and they worked closely with me to resolve. Some great follow-up and real concern to make it right. The issue was mostly me not being able to adjust to that progressive. I decided to upgrade to the driving progressive for only $20. I send the orginal back and they return shipped with the upgrade really quickly. Overall, it was a great experience and will buy from them again.

Date of experience: January 7, 2021
Virginia
1 review
0 helpful votes
Follow Elaine V.
Unfollow Elaine V.
Share Review
Report Review

Broken glasses
February 6, 2021

Bought three pair. One broke when they put the lens in. I reordered that pair again. That pair broke in the same place. I was very disappointed.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2021
Maryland
1 review
0 helpful votes
Follow Morton W.
Unfollow Morton W.
Share Review
Report Review

Easy ordering
January 7, 2021

Was quick and easy. Am waiting on delivery of second order.

Date of experience: January 7, 2021
Puerto Rico
1 review
0 helpful votes
Follow Idalia E.
Unfollow Idalia E.
Share Review
Report Review

Satisfied
January 7, 2021

Happy, satisfied, glasses with good materials and quality. Love my glasses

Date of experience: January 7, 2021

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!


payneglasses.com
Pittsburgh, PA, United States
+349