website thubmnail of PAxful

PAxful

How would you rate PAxful?
grey star
grey star
grey star
grey star
grey star
Nigeria
3 reviews
0 helpful votes
Follow Lavine R.
Unfollow Lavine R.
Send Message
Share Review
Report Review

I strongly advise against engaging with Paxful, as my experience indicates they may be operating in a scam-like manner. Proceed with caution, as involvement with them could result in significant financial losses and other negative consequences. I was faced with a choice: continue investing or close my account. I opted to terminate my account, only to be hit with various fees upon closure. In addition to the initial closing charge, I incurred government stamp duty, exchange rate fees, trading expenses, and more. Ultimately, a considerable sum was taken from me, but I was fortunate to recover it after weeks of back-and-forth communication with Paxful. I filed a complaint with norkersecurity.org, which proved helpful. If you find yourself in a similar situation, I encourage you to reach out for assistance.

Date of experience: December 17, 2024
Jeffrey B. PAxful Rep
3 months ago

Hi! We're sorry you feel that way. Paxful will never charge fees not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees. We never charge our users for stamp duties, exchange rates, and other miscellaneous fees you've mentioned.

GB
1 review
0 helpful votes
Follow Eva A.
Unfollow Eva A.
Send Message
Share Review
Report Review

My experience
February 28, 2025

They'll accuse me of giving them negative publicity soon.
But everything I say about them is accurate, and in order for them to reimburse me, I had to file a case against them. I contacted T.R.E.B.L.E.S.L.T.D. (I need to write something like that or SiteJabber will remove my review) about everything I invested in Bitcoin. It seems like they don't want people to get some help.
I had to go through a process with them, but in the end, I got help, and even though I'm furious with Paxful, I'm more upset with myself for first giving them anything.

Date of experience: December 30, 2024
Netherlands
2 reviews
0 helpful votes
Follow Colton B.
Unfollow Colton B.
Send Message
Share Review
Report Review

I had been using Paxful for many years without any issues until recently. Without any warning or explanation, they froze my account with over $10,000 in it. I've reached out to their support team multiple times, but they haven't provided any satisfactory response. It's incredibly frustrating to have my funds locked up like this, especially after being a loyal user for so long. Beware of using Paxful, as they may freeze your account without warning and leave you in the dark about your funds

Date of experience: May 2, 2024
Jeffrey B. PAxful Rep
3 months ago

Hi Colton.! Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status. Thanks!

Netherlands
1 review
0 helpful votes
Follow Albert G.
Unfollow Albert G.
Send Message
Share Review
Report Review

The worst BTC trader ever! I`m from the Netherlands and my verification of energy bill and my bank account is denied. Ok can happen, but no help offered from paxful. No response to my email and also lost 100 euros with a wrong trader scam site don`t buy or trade BTC here please

Date of experience: January 18, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Albert. Verification plays a vital role in safeguarding both users and the platform, promoting a secure and reliable trading experience for all. To help you with your verification concerns, we recommend checking out the articles available at support.paxful.com. Should you need immediate assistance or have any questions, simply click on the support widget. Our team is here and ready to guide you through the verification process.

Germany
1 review
0 helpful votes
Follow Julian K.
Unfollow Julian K.
Send Message
Share Review
Report Review

BE CAREFUL with tempting good rates!

I wanted to buy BTC with Paypal and took the next best seller.
But after my transaction, strangely enough, not enough money arrived (despite included fees). And after a long discussion with the seller, he was supposed to transfer the money back to me, which didn't work out.

Be therefore careful with sellers who only have a few good ratings and come from non-EU countries. Avoid paypal friend transfers with extra fees, this seems to be a reason for scammers to avoid sending money back. In this case: NEVER withdraw the money from the escrow fund. There are scammers!

So if you want to make safe transactions and don't waste yout time and money - better avoid Paxful!

Date of experience: November 10, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Julian! Please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.

Egypt
1 review
1 helpful vote
Follow Abdelrahman M.
Unfollow Abdelrahman M.
Send Message
Share Review
Report Review

I hope this message finds you well. I am reaching out to bring a pressing matter to your attention related to my experience with Paxful's customer service.
I recently sought assistance from the user pxadrian in ticket #******* on Discord. However, after only five minutes of assistance, my account was blocked without any prior warning or review. Subsequently, I engaged in a discussion with pxadrian, leading to a 24-hour block on Discord.
To complicate matters further, I observed that my new Discord account, which I was using for communication, was also blocked, and my messages were deleted. I kindly request a thorough investigation into both the account ban and message deletion.
I want to emphasize that I have not violated Paxful's terms. I consistently set prices based on risk, supply, and demand. The only instance of changing the price occurred when I closed the platform and went to sleep to prevent competitors from knowing my rates.
Additionally, I would like to bring to your attention another case where a British user requested a price change. When refused, the user left a negative review without apparent reason, and support sided with them.
I appreciate your prompt attention to this matter and kindly request your assistance in resolving the issue. Thank you for your understanding and cooperation.

+21
Date of experience: December 12, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Abdelrahman, we're sorry to hear about this. For account or trade concerns, please file a support ticket through support.paxful.com so we can review what happened. Thanks!

Texas
1 review
0 helpful votes
Follow Harry L.
Unfollow Harry L.
Send Message
Share Review
Report Review

Experience
January 20, 2024

THEY WILL SOON ACCUSE ME OF GIVING THEM BAD PUBLICITY.
HOWEVER, EVERYTHING I SAY ABOUT THEM IS TRUE, I HAD TO OPEN A CASE AGAINST THEM JUST FOR THEM TO REFUND ME EVERYTHING I INVESTED IN BITCOIN, I CONTACTED A PRIVATE ORGANIZATION CALLED O.C.T.I.P.O.L.T ( I NEED TO WRITE TO OUT LIKE THAT OR SITEJABBER REMOVES MY REVIEW) IT IS ALMOST AS IF THEY DONT WANT PEOPLE TO GET SOME HELP.
I HAD TO GO THROUGH A PROCESS WITH THEM BUT EVENTUALLY, I GOT ASSISTED AND ALTHOUGH I AM VERY ANGRY AT PAXFUL I AM MORE UPSET AT MYSELF FOR EVEN GIVING THEM ANYTHING AT FIRST

Date of experience: January 20, 2024
Jeffrey B. PAxful Rep
3 months ago

Hi Harry. We take a firm stand against scams and fraudulent activities. Rest assured, any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users. If you need assistance, you can always file a support ticket through the support widget at support.paxful.com. You'll get a support ticket number via email, and we'll take it from there. Thank you!

Philippines
1 review
0 helpful votes
Follow Gian L.
Unfollow Gian L.
Send Message
Share Review
Report Review

paxful.com
April 23, 2017

Awesome site to start bitcoin. Very easy to use platform and a lot of payment method to choose from. Bought my first btc using 100 pesos Steam E-code and didn't have a hard time finding an offer and trusted seller. Now I feel addicted to trading, want to start my career here as a bitcoin trader. I definitely suggest Paxful! Thumbs up!

Date of experience: April 23, 2017
Massachusetts
1 review
0 helpful votes
Follow James K.
Unfollow James K.
Send Message
Share Review
Report Review

Lost coins dealing with shady sellers, as well as making trades. The interests can be really high! I gave the app a shot, now I just want out...
Anyone interested in buying my account? (with coins) for $12 in Btc: kurtj00 at protonmail

Date of experience: May 23, 2022
Jeffrey B. PAxful Rep
3 months ago

Hi James, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.

Florida
1 review
3 helpful votes
Follow Ghau R.
Unfollow Ghau R.
Send Message
Share Review
Report Review

So I used Paxful for a few years and my account was fully verified, no problem whatsoever. Until one day, when I tried to transfer BTC to the same address I've been sending BTC to for months, the BTC address of a really good developer I've been working with for a long time, they froze my account and for 130 days they've been saying that they're investigating this. They won't let me take my money out of their garbage website and won't even agree to close my account and only let me have one final transfer out! So, basically, if they ever decide to, they can keep all your money and no one will help you. There's NOTHING you can do in that situation. So, avoid those thieves or you may regret it.

Date of experience: September 18, 2021
Jeffrey B. PAxful Rep
3 months ago

Hi Ghau. Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status.

AE
2 reviews
0 helpful votes
Follow Youssef M.
Unfollow Youssef M.
Send Message
Share Review
Report Review

Paxful has frozen my account for 3 years now and every time i contact them they tell me that we are reviewing your account, 3 years now, take care of them!

Date of experience: December 12, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Youssef. You should know: Paxful will never restrict an account without good cause. Paxful will only do so when our team identifies fraudulent or illegal activity connected to the account. Please check your email or contact our support team to learn more about your account status. Thanks!

Australia
1 review
0 helpful votes
Follow Edward L.
Unfollow Edward L.
Send Message
Share Review
Report Review

Was trying to buy crypto from one of their sellers, used PayPal to pay, sent the money then they left, informed Paxful on the issue this is their response, can complain to Paypal as it was asked to be classified as a payment to friend.
Hi Fasteddy1995,
Thank you for bringing this to our attention.
We understand you wanted to be informed about the status of your reported trade with the trade ID tdkm8Xasfak, and we're here to clarify this for you.
To ensure the safety and integrity of our platform, we've banned the reported user. This user immediately withdrew their funds from Paxful, so we are unable to award the cryptocurrency to you. I know this isn't the answer you were hoping for, and I can imagine how frustrating this must be for you.
Another option for reimbursement is to contact the financial institution through which you made the payment and request a refund. There is no guarantee that you will receive your funds, but the financial institution may have policies in place to deal with situations like this.

Date of experience: September 18, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Edward, we're sorry to hear about this. Were you able to request a refund from the financial institution you've used?

Egypt
2 reviews
2 helpful votes
Follow Nick U.
Unfollow Nick U.
Send Message
Share Review
Report Review

Crazy fees
February 15, 2024

THEY DO NOT HAVE BEP20 BSC AND THEY CHARGE AN UNEXPLAINED $5 fee for withdrawing money through TRX.
They also have terrible support, I asked in 3 emails why they holding my funds, they just say "terms of service"

Date of experience: February 15, 2024
Jeffrey B. PAxful Rep
3 months ago

Hi Nick, we're sorry to hear about this. Please refer to support.paxful.com/support/solutions/articles/150000104348-paxful-fees to understand the fees involved.

Australia
1 review
2 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Send Message
Share Review
Report Review

Scammed on my first trade by some person named Kevin M.
I recieved no trade in bitcoin nor did the person refund the money. They quickly switched to talk on Whatsapp so Paxful does not have a record of the texts.
Lost almost 500 AUD
Trader is not responding, neither is Paxful

Date of experience: June 25, 2021
Jeffrey B. PAxful Rep
3 months ago

Hi Thomas, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.

Israel
1 review
0 helpful votes
Follow Ahmed B.
Unfollow Ahmed B.
Send Message
Share Review
Report Review

Scamm
August 30, 2023

Don't buy from this website, verified sellers are verified scammers
Don't bother reporting the scammers because the website take profit out of every scam

Date of experience: August 30, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Ahmed. We take claims of scams and fraud very seriously. Paxful is dedicated to providing a secure platform for trading, with a strong focus on user safety and protection. Our team works hard to prevent and resolve any fraudulent activity, and we encourage you to reach out if you need help resolving a specific issue. We're committed to making sure our platform remains safe and trustworthy for all users.

GB
1 review
0 helpful votes
Follow dan a.
Unfollow dan a.
Send Message
Share Review
Report Review

Scam
February 15, 2023

I bought usdt worth of 250GBP from a…
I bought usdt worth of 250GBP from a seller named CivilThrush128 from Kenya. Phone numbers *******756 and *******441.
USER: CivilThrush128
USER: Rose Orina,10 February 2023·Money sent,- $119.21 USD, Paid with MasterCard and second payment to David Momanyi $176.93 USD. It was when the guy started sending different email addresses to me I discover that he was a scam. I informed Paxtrust immediately. They later replied that the seller has withdrew all his money from the platform. They said there is nothing they could do as he already gone with my money without the delivery of my usdt. All efforts to get the guy on calls/watsapp proved abortive. Paxful is an accomplish acting as financial intermediary. They only interested in commissions. Paxful is irresponsible and heartless scammer establish to perpetuate fraud. I score them less than zero

Date of experience: 10 February 2023

Date of experience: February 15, 2023
Jeffrey B. PAxful Rep
3 months ago

Hi Dan. We take a firm stand against scams and fraudulent activities. Any claim suggesting Paxful is involved in such activities is unfounded and untrue. We are committed to maintaining integrity and providing a secure platform for all our users.

Belarus
1 review
0 helpful votes
Follow Artem I.
Unfollow Artem I.
Send Message
Share Review
Report Review

Greetings. Registered on Paxful to trade USDT. Couldn't find my address on my document for a week and denied verification. After 2 letters directly to support, they checked again and found the address (at the beginning of the document. Starts with the word "Address"). Shame

Found a buyer for my USDT asset and made a deal. Buyer sent me a transfer, but not to the payment system specified in his ofer. The buyer received negative feedback from me for this.

After negative feedback he was instantly blocked by Paxful and all assets on his account. Buyer revoke payment in the bank.

As a result, I lose ALL my deposit (it is frozen on the blocked account). The amount is not small for me.

I am writing to support with a request to either give me my USDT from the locked account or unfreeze it (I am already communicating with the buyer in WhatsApp directly). To which I get a reply: we can't unblock the account due to our policy.

Conclusion: the policy is as follows - be a middleman, take your percentage, do NOTHING for your users and cheat and take their assets for yourself.

Thank you and that's it. By no means recommend this service. Support is just like robots and will never get into your position (by the way I communicated with their support for 3 days and explained my situation for a long time).

BONUS: The last words from the correspondence with the support - "And since we have already provided you with the appropriate response while considering all the information about your inquiry, we will now consider this ticket closed and will no longer respond to inquiries regarding the same subject".

Date of experience: September 1, 2022
Jeffrey B. PAxful Rep
3 months ago

Hi Artem. We take disputes seriously and always review evidence from both sides before making a decision. If you believe there was an issue with your trade, please reach out at support.paxful.com, and we’ll be happy to take another look.

Maryland
3 reviews
12 helpful votes
Follow Block C.
Unfollow Block C.
Send Message
Share Review
Report Review

Terrible company. Exploits new users of cryptocurrency by charging them insanely high withdrawal fees. Then to make matters even worse they lie about the fee and say that it's going to the miners and that it's a bitcoin miner fee. That's Total BS. You can check the fee on the blockchain and it's nowhere even close to what they are charging you. LBC has fees that are 1/10th that of Pax. Yeah that's right, Paxful's withdrawal fees are 10X higher than LBC! Greedy opportunists!

Date of experience: May 20, 2019
Jeffrey B. PAxful Rep
3 months ago

We're sorry you feel that way. Please note that Paxful will never charge any fees that are not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees.

India
1 review
0 helpful votes
Follow Rakesh R.
Unfollow Rakesh R.
Send Message
Share Review
Report Review

Trade id- 7vTW9RuJqVn
August 2, 2022

I am selling Bitcoin 0.******* BTC for 99,197.25 INR using UPI Transfer. The vendor,
Transaction_id trade_hash
7vTW9RuJqVn 7vTW9RuJqVn

The vendor they take my money and scam My Money. They can't send any payment in ban account.
When I start to dispute and upload all documents in my account suddenly it's showing temporarily locked and band.
He never sent any money, I have the proof and also he never replied to my Message in the trading. That was the reason. I'm just claiming the despues (7vTW9RuJqVn.)@*******@paxful. Please help me out regarding this matter. I need my money And coin. He Scam my Money. He belongs to Nigeria not India.
Customer care doesn't reply
I need my money. Its my its my humble request to *******@paxful

Thank You.

Date of experience: August 2, 2022
Jeffrey B. PAxful Rep
3 months ago

Hi Rakesh, please report it to our support team immediately. Rest assured that we don't tolerate scams and take necessary actions against bad actors.

AE
1 review
1 helpful vote
Follow Greenwell C.
Unfollow Greenwell C.
Send Message
Share Review
Report Review

Something is amiss with this so called plaxful. It's problem after problem. I have never done a satisfying transaction with plaxful first day of using their platform I lost my btc upon being charge $22.78 to send $42.00 all in the name of network charges it happened three times only when I use this plax$#*! but why that f**k are network charges only high when using plaxfool! All the transactions I made sending of btc to external wallets took forever to reach the beneficiaries... I personally hate this problem platform and worse off, they are not responsive do they really care about what people go through to get the crepto which they just handle anyhow. They must stop wasting our precious time and bring that $#*! down its a pain in the $#*!

Date of experience: April 19, 2021
Jeffrey B. PAxful Rep
3 months ago

Hi Greenwell. We're sorry you feel that way. Please note that Paxful will never charge any fees that are not listed in support.paxful.com/support/solutions/articles/150000104348-paxful-fees.

Overview

PAxful has a rating of 1.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. PAxful ranks 631st among Cryptocurrency sites.

service
22
value
17
shipping
13
returns
15
quality
17
This company responds to reviews on average within 12 days