PaulFredrick

I bought 2 shirts from Paul Frederick there was to smalle I returned them and they charge me $30 New paid $15 for shipping and $15 for return they did not return my original amount of my money this company likes to keep money that's not bears if you return their merchandise They do not get full refunds of

that you paid for they give you partial refund, some to customer service is rude and will not help you,, there are ready to get of the phone with you

I have been purchasing shirts from PF for many, many years. At one time, they offered a variety of weaves for the classic pinpoint oxford cloth shirts, but apparently no more - now they tell me it's just the one style.
The most disappointing thing with them, however, is that you can no longer purchase a good quality, basic blue or white broadcloth ('mustiron') shirt from them. It's either slimfit or no-iron - and that's it. And I'm talking about A GENTLEMAN'S SHIRT company. Not a drug store or a hotel - a Gentleman's Shirt Company. The Shirt Company no longer seems to understand how gentlemen dress.
I gave up on catalogue purchases Long Ago. Can't count the number of times I've received a catalogue, called and tried to order - and it was out of stock. WHAT? I just got the catalogue TODAY... "We're sorry sir, sometimes those mailings are a bit behind". WHAT? If you're in the catalog sales business. And you don't stock what you're trying to get people to purchase... Can anyone help me with the logic in that? Is there something I'm missing? So I asked them to take me off the mailing list. Have asked at least twice now. It's been two years. They still keep coming.
Sorry. Had to give up on this poorly run, embarrassment of a company. WHO IS IN CHARGE? And why are they still employed? The person in charge needs to have SOME BASIC understanding of how gentleman dress. The person in charge of P Fredrick does not.

I just received a catalog from Paul Fredrick. The front page of the catalog states, in HUGE letters, "Spring Clearance". On the next page, I saw a wool travel blazer - Item #JA1511A. I went on line and selected the item in two colors - British Tan and Perl Grey. I then selected an online coupon that read "Take an extra 10% off clearance". I licked on the coupon and then the website indicated that the coupon promotion was "applied". But, when I tried to check out, the 10% would not come off. I called the order department, and I explained it to her. She asked if I wanted to place the order on the phone with her instead. I attested and thanked her. Then, when SHE ran the order through, she explained that this particular item is "excluded from that promotion". How, I asked her, could a coupon which states "take extra 10% off clearance items" does not apply to items in a "clearance" catalog which I received just today? She insinuated that I was angry, then apologized, then said she could not help me.

I have bought thousands of dollars of apparel from Paul Fredricks over the last two years. I do not understand that when I bring to their attention there is a problem with their accuracy on sales, they totally ignore me and refuse to help me.

I am rethinking, seriously, no longer buying ANYTHING from Paul Fredricks - there are many clothiers I can shop with online.

FF

Because the style of their shirts is different and their look appealed to me, over the last 10~12 months I have purchased 14~15 of their non iron dress shirts. They are fine for a few wearings, however, they are made of an extremely thin and fragile material. Four (4) of the shirts I purchased have tears at the top of the pocket. I suspect that the rest will suffer the same fate shortly.

I contacted customer (non)service and informed them of the issue. Their response 1) "these shirts cannot be dry-cleaned or professionally laundered" (I have never had a Paul Fredrick shirt dry-cleaned or professionally laundered as that would defeat the purpose of buying non iron shirts.) and, 2) "shirts only have a lifespan of about 54 washes at most" (had I worn only my Paul Fredrick shirts every day since purchasing them I would have washed each a maximum of 22 times. Since I own approximately 75-80 other manufacturers' dress shirts and wear them on average more often than those from Paul Fredrick the number of washings per Paul Fredrick shirt is closer to 7~8. Incidentally, I have been wearing dress shirts for over 50 years (LL Bean, Eddie Bauer, Orvis, Brooks Brothers, Lands End, etc., and have never experienced the type of issues that I have with the Paul Fredrick shirts. Never!

I passed the foregoing along to the customer (non)service representative, who, through the time of this writing, has chosen not to respond.

I find it interesting that the reviews of Paul Fredrick on this and other sites are either very negative or glowing, and the glowing reviews seem to come after a string of extremely negative reviews. Draw your own conclusion!