Paula Young

Returned a wig, wrong color, called rep and she proceeded to go on and on about promotions. Her english was terrible and worst conversation ever. Will never buy a wig again from them. Never did get the right wig.

Write off this company- used their label (cost $10.95) to exchange a wig - 4 weeks later disappeared because their label is not accepted - I even called first to Paula Young wigs and was told to use their label to return at a cost of $10.95. I'll never get the exchange because their return label is not valid. These ppl are crooks

Ordered a wig. They sent confirmation # with a delivery date of two weeks, and they would send tracking info; neither showed up. After three weeks, I called and their story (after talking to four different people, some with a serious lack of the language, and getting either disconnected or hung up on) was that they could not ship it due to an address issue. Confirmed it is MY address; no issue on this end. NO ONE ever notified me there was a problem; just ignored it. The last person I spoke with, who hung up when she did not want to hear any more, said it would be shipped this coming Monday; the 20th, with a tracking #. Needless to say I do not believe her nor will I ever do business any more, which is too bad as I have done business with them for years with good results. And please, let's not blame Covid!

I order a wig the mailman waited for me to open box and fill out return slip close box and hand it right backed to him. Then when I call the company after 2 week and not getting a return. Ask for supervisor and she told me it would be another week before they issue my credit and then expect another 7 days for bank to credit the amount back to my card. Glad I didn't need my money for something else.

Ladies beware... I ordered a Carson wig thinking I was getting a "New Wig" well I was sent a used wig. I had already removed the tag or I would have returned it. (my bad) so it's ready for the trash. So unhappy with this company... have been a customer for many years. So just beware & don't make the mistake I did. I would give a zero rating if I could.

Any company can be a superstar when there's no issues. You find out what a company really is about when you have a problem. If they listen to you, if they take any interest at all and your problem, and try to resolve it. That doesn't mean that you bend over backwards and do whatever the customer says. But you honor your brand and what you stand for. And you stand by your word. You protect your customers and you keep them forever. Very unhappy with my experience with their customer service team really disinterested and unwilling to help. And the customer service rep that I spoke to when I called was downright rude. Knowone needs to pay someone to give you a hassle. If you want to be treated like a valued customer, you need to go somewhere that values their customers. With all that being said I really enjoyed Paula Young's wigs. They were affordable and there were a couple of styles that I really liked, but I will find other styles I really like somewhere else.

This is the second time I have been upset with Paula Young Customer Service. I returned a wig and wanted to exchange it for a different color. After a month and a half of hearing NOTHING from the company, I called them. Turns out the wig I ordered was not available in that color - even though the catalog indicated it was. No email, no phone call, no snail mail. I would have chosen a different color had I known. I have purchased about 20 wig's from PY. I will not purchase another.

I received the wig & it was the wrong color (my mistake). I asked to have it replaced with the right color. They decided to call it only a return so they could charge me a $20. Restocking fee. What a scam.

Bought Sheer Elite Hand-Tied WhisperLite® Lace Front Wig by Couture Collection. I cannot wear it because the hair is falling out. Not shedding because I am covered in hair every time, I touch the wig. There is more bald area on this wig than my own head. I did my research about care of wigs etc prior to buying, so I did use all the right things. The wig is useless, I cannot use it. I called the robotic customer service who vomited out the same BS over and over. It cannot be returned nor exchanged regardless of if it is defective. I also got charged for elite that I did not authorize/nor wanted. I had to call the robotic C/S to be cancelled and refunded by check in the mail. So I am stuck with this horrible wig, I can not afford to buy another. I will continue to spread the word as if I had saw the other reviews prior to buying I would never have ordered. I will bash this company on every social medica site, BBB, and any other way I can. What a horrible, corrupt, dishonest, rotten company

I bought bangs for $19.99. They charged me $1.95 for "delivery surcharge". It didn't mention anything about this when I placed the order. $8.99 for shipping and $2.18 for taxes. Basically the $19.99 item cost me $33.11. It was very poorly made so when I got it 2 weeks later I immediately returned it. They charge me $9.99 for the return shipping label. So this item cost me $43.10. They refunded me only $10.59! When I contacted them to see why they didn't at least refund me the taxes they collected from me (an additional $1.59) they kept saying they have a new policy that they charge that amount for returned items. I said no where in the catalog or on their website indicates this. They kept saying it's a NEW policy! I reported them to the BBB. They rip of people. That's how they make money.

The last 2 wigs I purchased were not as shown in the catalog. The 1st wig did not even look like hair. It looked like shiny synthetic fibers. The 2nd wig which I had to wait 2 months to receive, was poorly cut and the color was not as shown in the catalog. I had to pay for shipping on both items. They offered no complimentary shipping for the inconvenience of the 2 months back order on the second wig. My 2nd wig was $56 and I ended up paying $74 for it after shipping and Covid surcharges were added to the sales tax. I paid for the return shipping in lieu of their shipping label. They offer no customer service, even when their product is defective. This is not a customer friendly business, therefore, I will the longer do business with them.

Daughter and I are both new to wigs. I ordered accessories for both of us, to make our first trip out in our new styles. There was an attempt to deliver yesterday (Friday), but couldn't complete because Paula Young shipping didn't ship to my complete address. The shipment was returned to PY, now we're not able to enjoy our day out the way we'd planned, on Monday.
To top it all off, while waiting for my delivery, I called one of the "consultants" to ask about wigs with little or no permatease. He had no clue what I was talking about. I was referred to the catalog that I'd already gone thru, with no luck.
Then, when asked a question about something else, his response was word for word taken from the same catalog I was looking at.
I'm very angry, probably won't deal with Paula Young again.
If I could give no stars, I would.

Wanted to buy a wig for 59.99 with the 20% discount + free shipping they offered it came to 51.99 but then it disqualified me for the free shipping because it wasn't 59.99 - that's where they get you - by using their 20% discount you no longer qualify for the free shipping. On top of that they add a delivery insurance fee and a covid fee so a wig that cost 51.99 is now 71.99. They charge 12.99 for shipping first class on an items that doesn't even weigh 12 oz. What a rip off.

I purchased a wig, and it was awful even though the photos looked great.
I called several times to return the item in the evening however was unable to articulate my point I guess and decided to call today during the day.
The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself.
I have no idea who or why she was given that title.
The wig was $126.00 + Tax, plus Covid Charge. Now they are asking me pay for the return which is approximately $15.00 to mail it back and they will charge me 20% restoking fee? Of $25.00
I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00
Before you purchase from them copy & paste the item name/make and you will find it on Ebay for less, no covid charge, free shipping and free returns.
Shame on me for thinking that Paula Young would be reputable Business.

I did not realize I signed up for a monthly charged membership and when I called customer service they refused to not only cancel the membership, but also my wig order, even though I talked with them and emailed my request a couple of hours after ordering. They finally canceled the membership after I emailed them at least 3 times The wig was not as nice as the way less expensive ones I ordered from Amazon. I will not order from Paula Young again.

"I recently purchased a hair topper from Paula Young for over $72. I was very disappointed with the product. It was not as described and it did not work as expected. Unlike the picture in the advertising, it was completely fake. I returned the product to Paula Young, the day I ordered the hair topper. I spoke to someone at Paulo Young. I asked them in case if the product is not to my satisfaction how much of my money they will cheap and I was told only $10 that would be for the shipping however, when I returned the product, I only received approximately $32. That means they deducted abut $40 from what I paid at the beginning. The toppers was so big when I tried it it looked like doom on my head. I am very dissatisfied with that product and the customer service, it took them approximately two months for them to return my money, and I had to call constantly to make sure that I do get my money back, I would not recommend any purchase from Paulo Young to anyone to anyone."absolutely horrible experience.