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How would you rate Patriot's Cave?
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Maine
1 review
3 helpful votes
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Totally sucks
January 21, 2021

Ordered 4 whiskey glasses and two wine- So anxious for them. Waited five weeks and sent an email about my order- Did not get a response but a few days later my order was finally shipped. When they finally arrived what a disappointment. You can barely see the engraving What a rip off

Date of experience: January 21, 2021
Michigan
1 review
1 helpful vote
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Nothing Shipped
December 1, 2022

I placed this order in mid-November for (hopefully) Christmas delivery. The website says 3-5 processing days. After 11 days nothing had shipped. They will not answer the phone or take emails. The on-line chat feature is rude, and they simply shut it off when they no longer wish to talk to you. I was eventually advised that processing time is now 8 to 10 business days - 14 calendar days. Still nothing ships. They now say they can't guarantee when or if anything will. Stay away - this appears to be little more than an elaborate scam.

Date of experience: December 1, 2022
Minnesota
1 review
2 helpful votes
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Buyer Beware!
January 26, 2021

Horrible customer service. Have yet to receive my order or any kind of update/notification that my order has been shipped. Order placed on 1/4/21. Have emailed and sent a message via messenger with no response. Had I read these reviews prior to placing my order, I would have never ordered from such a company. Buyer beware!

Date of experience: January 26, 2021
Nebraska
1 review
1 helpful vote
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SUCKS
January 21, 2021

After waiting over a month, I got the wrong order completely. The packing slip included was for somebody else in a different state! Still waiting on the correct order. Also asked for a refund twice now and have not received it. Don't buy from them!

Date of experience: January 21, 2021
Florida
1 review
0 helpful votes
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Really Nice Glass!
August 11, 2021

This glass is the perfect weight. The writing & picture are both perfect. It gets a lot of laughs. It sure is a conversation piece. Very pleased with this item. Most of all it is made in the USA. Great product!

Date of experience: August 11, 2021
Florida
1 review
0 helpful votes
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Glass mug is as expected, nicer even since it seems etched instead of just a decal. Only thing is the year, since they successfully stole the election but that's not the mug's fault. That's a bigger problem.

Date of experience: September 16, 2021
Wisconsin
1 review
2 helpful votes
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Not worth the money
January 25, 2021

I am so upset with this company order was placed 12/19/20 shipping was incorrect company wouldn't change the shipping. I had place two orders, it arrived today. The quality it terrible you can't see the design. The design is crooked not as pictured, 70.00 wasted I will NOT be buying from this company again

Date of experience: January 25, 2021
Florida
1 review
0 helpful votes
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Dad LOVED his gift
July 22, 2021

I wanted something truly unique for dad this year and he is SO into the 2A rights. I saw this one online and it was the perfect gift. It came in the coolest box too so I literally just gave it to my dad. He LOVED it and his buddies could not help it and bought more for them too. I am looking forward to the next thing Patriot's Cave has out there.

Date of experience: July 22, 2021
Illinois
1 review
3 helpful votes
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Terrible service
January 17, 2021

On Dec 5,2020 I places an order of 6 whisky glasses for Christmas, guaranteed delivery by Christmas. On Dec 23 they packaged them! Mailed out AFTER CHRISTMAS. This was after I canceled my order due to poor service. Never again! This happened to my friend who recommended them knowing my husband collected whiskey glasses! Ver disappointed!

Date of experience: January 17, 2021
Florida
1 review
0 helpful votes
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Glass had my whole family laughing
December 31, 2020

I got the F Biden, F You glass and my family loved it. We all shared a good laugh over Christmas. It came in bubble wrap and everything was smooth sailing. I would highly recommend this company to everyone considering they were able to do all this during a pandemic too.

Date of experience: December 31, 2020
Florida
1 review
0 helpful votes
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Great Christmas Gifts
December 31, 2020

Just in time to pack and deliver all kinds of goodies to my friends. I actually put my order in kind of late so I was glad that they got it here on time. The glasses look fantastic and everyone loved their special 2020 snowflakes for the tree. Thank you Patriot's Cave for allowing me to give super unique presents to some of my patriotic family and friends.

Date of experience: December 31, 2020
Florida
1 review
1 helpful vote
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LOVE THEM.
June 13, 2021

We really love these glasses! We're getting a lot of comments on them - to the bad ones we say - $#*! your feelings! Just like the first set we bought!

Date of experience: June 11, 2021
Illinois
1 review
6 helpful votes
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I ordered whiskey glasses for my sister for a Christmas gift. Patriot Cave sent the wrong glasses. I have spent approximately 5 hours ( over several days) in their queue to speak with a customer service representative, sent emails and tried the online chat... nothing. I can deal with mistakes but make it right when mistakes happen. Very disappointed. I will never use or recommend anyone else to use this company. When I see posts for them on Facebook, I will comment with my negative experience and their lack of integrity.

Date of experience: December 22, 2020
Pennsylvania
1 review
6 helpful votes
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I placed an order at the beginning of December (4th) received no updates on shipping nothing saying there was a problem etc. I sent several emails- no response. I called left message no call back. I finally got a call response the live chat. Order has not even been processed (it's December 21st) I get there are issued communicate that. I will never use this company again. They lost me as a customer.

Date of experience: December 21, 2020
Florida
1 review
0 helpful votes
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Great glasses!
July 22, 2021

If I could just twitch my nose and make these two idiots disappear, it would have been completed January 20th, and THE REAL PRESIDENT would STILL be in office. Just think of all the bull$#*! that would have never been. I hope every person guilty of participating in election fraud are hung in court square.
About the glass, I love it. I have several glasses from your company, it fits nicely in my Trump Shrine.

Date of experience: July 22, 2021
Virginia
1 review
0 helpful votes
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Bourbon glass
January 17, 2021

Bought a bourbon glass based on the photos on their website. What I received looked nothing like the photo - etching was very faint and hard to see. Very poor quality. Not worth dealing with the company to get a replacement or refund.

Date of experience: January 17, 2021
Pennsylvania
2 reviews
5 helpful votes
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I placed an order on Nov 21. The status of the order remained at acknowledged for 9 business days. Finally receive email that the order is on it's way and was given a tracking number. Order remained at "label printed" stage for 2 days. After 2 more days, it is still sitting at the USPS facility in FL. I ordered Christmas gifts and I doubt I will receive them in time. I understand things are crazy, particularly with the mail, but 9 days to even get the order together? I do not understand and feel this is acceptable. It's a shame, they have some interesting merchandise, but how good is it if they cannot fulfill the order?

Date of experience: December 5, 2020
New York
1 review
3 helpful votes
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Ordered two glasses 11/26 and attempted to contact this company multiple times. When I finally got a response I was told bc I ordered thanksgiving weekend product would probably not ship till12/14. Well guess what still has not shipped. This company is the absolute worst, I will be disputing charges

Date of experience: December 20, 2020
Florida
1 review
1 helpful vote
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Love this Glass!
July 9, 2021

This sounds funny to say the quality of the glass is excellent. It's almost like a fine crystal. I've taken a picture of it and have showed it to many. I get Ooohs & Aaahs and High fives. Thank you.

Date of experience: July 8, 2021
Arkansas
2 reviews
3 helpful votes
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Poor customer service
November 6, 2020

I ordered several items from them and was missing one item so I contacted them with the problem via email. No response so I sent a follow-up and they asked for pictures, which I sent. No response after a week. I sent another email today and will wait to see if they will answer this one. The packing list had a spot for 'inspected by' and 'fulfilled by' but neither one was signed or initialed. Items I did receive are good but missing an item I paid for is unacceptable. I do not recommend them at this point in time. I will contact Paypal to see about a partial refund for the item I did not receive.

Date of experience: November 6, 2020

Overview

Patriot's Cave has a rating of 2.3 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Patriot's Cave most frequently mention customer service and whiskey glasses. Patriot's Cave ranks 13th among Memorabilia sites.

service
27
value
25
shipping
26
returns
20
quality
22