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    PassportDirect.org.uk

PassportDirect.org.uk
Corporate Values

Overview

PassportDirect.org.uk has a consumer rating of 1.67 stars from 6 reviews indicating that most consumers are generally dissatisfied with their purchases. PassportDirect.org.uk also ranks 19th among Passports sites. The most common issues with PassportDirect.org.uk are around customer service, which is not as good as expected by some customers.

  • Service
    0
  • Value
    0
  • Shipping
    0
  • Returns
    0
  • Quality
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How would you rate PassportDirect.org.uk?
Top Positive Review

“Magnificent Service - Couldn't have asked for anymore”

Sammy A.
4/2/17

These guys go over and above what is required. Couldn't recommend them any more. We were in a crazy rush to get our passports for a dream holiday and these guys did everything they could to make it happen. A1 Service

See positive reviews
Top Critical Review

“Thought we were dealing with passport office, only...”

Peter K.
3/25/14

Thought we were dealing with passport office, only found out this was not the case when I got a letter asking for payment from passport office, paid £138 for 2 forms containing name and address. Contacted passportdirect but they have not replied, DONT do business with them

See critical reviews

Reviews (6)

Rating

Timeframe

Other

peterk48
1 review
1 helpful vote
March 25th, 2014
Thought we were dealing with passport office, only found out this was not the case when I got a letter asking for payment from passport office, paid £138 for 2 forms containing name and address. Contacted passportdirect but they have not replied, DONT do business with them
matthewp21
1 review
3 helpful votes
December 2nd, 2013
This is a money grabbing site. I'm so furious with myself and the site. Whilst it is fairly clear further down on the home page after revisiting the site that this is a service which is charged for I simply clicked renew at the top. Then throughout the application it didn't seem to mention it at all. £49 to check and send an application to me which I then had to pay for photos and a stamp for. Oh not to mention the still £72.50 for the passport itself. On further inspection had I realised any earlier I would have been subjected to a £15 admin fee for cancellation. I'm utterly disgusted. I only clicked as it was the first result on google should've found the actual passport website.
lors2
1 review
1 helpful vote
January 26th, 2014
took £70 from me and i got nothing .. no papers no refund ... i asked for a refund as soon as i realised it was a scam page .. got nothing !!!!!
monkiig
1 review
1 helpful vote
February 19th, 2014
SCAM.

Means of giving money to PAUL WARREN MACATONIA of 6 Ludham Close, Hainault, Ilford, Essex, United Kingdom, IG6 2GH For nothing.

You should have just refunded me Paul, I'm still not a happy bunny.
johns630
1 review
1 helpful vote
January 15th, 2014
I was conned out of £49. Thought I was getting a passport. Instead a form arrived. Believing it to be from the real passport office I signed it and sent it off with signed photos and an accompanying letter saying I had already paid online. The real passport office wrote to me saying I had not paid. I phoned them. I only then realised after talking to their rep that I had been ripped off. I had to pay up again and all this added to the time delay. We almost did not get the passport in time for our trip. Log your disdain on this website... https://www.facebook.com/pages/Online-Passport-Renewals-Concerns-Forum/*******12732?skip_nax_wizard=true

Perhaps united we can beat these people.

Q&A (0)

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  • How long does shipping take?
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  • Where is the company located?

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