I was conned out of £49. Thought I was getting a passport. Instead a form arrived. Believing it to be from the real passport office I signed it and sent it off with signed photos and an accompanying letter saying I had already paid online. The real passport office wrote to me saying I had not paid. I phoned them. I only then realised after talking to their rep that I had been ripped off. I had to pay up again and all this added to the time delay. We almost did not get the passport in time for our trip. Log your disdain on this website... https://www.facebook.com/pages/Online-Passport-Renewals-Concerns-Forum/*******12732?skip_nax_wizard=true
Perhaps united we can beat these people.