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Partzilla has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 4th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!
I bought two (2) pilot jets which could have been mailed in a (usps) envelope for $0.59 cost $10. For just shipping.
Total cost for 2 jets@$42. SMH
Products used:
Carburetor parts
I only order 3 parts. One I received very quickly but the other 2 shipped separately and it took a week.
We apologize it took longer than expected to receive some of your items that were shipped from a separate location and any inconvenience that delay may have caused. If you have any additional questions or anything we can help with, please reach out to customer support so we can assist in any way we can.
When an item says in stock in 2-3 days, that is a gross exaggeration. If the item doesn't say In stock, I would not purchase it from here. You might get it next week, you might wait 6 months. I've tried to wait on tons of items from them, nothing has ever been "in stock in 2-3 days". They also will get your item that "ships free" and call you later to make you pay shipping. If you need something within weeks go elsewhere but if your main concern is cost, they are definitely the cheapest around. It's the only reason I still order from them.
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
How can I review?I ordered the part 7 days ago and it hasn't even shipped. So I'm currently dissatisfie. Don't send out a review until your customer has received their order.
Thank you for the feedback, tracking shows this package was delivered on 1/18/2023 by USPS. It is our goal to offer the absolute best customer service to our customers and so we do want to hear about your experience with the buying process as well. If you have any questions, please reach out to customer support for help.
Price on my Can-Am Outlandler OEM parts was better than anywhere else. Unfortunately the fan was not packaged very well and two of the four corners had broken plastic. I didn't want to wait on a return because needed the parts so I just epoxied them. Otherwise experience was good.
We do apologize for any inconvenience this may have caused you. In the future, please reach out to our customer service team and we will be glad to assist you in processing a refund or replacement.
When placing my order with Partzilla, a Promotion on a Sweatshirt/Hoodie appeared. Expected as a result of 1st time customer. During checkout I was not able to confirm the Sweatshirt was included. So I followed up with your Customer Service on the Hoodie and they refused to help me.
Thank you for your feedback. It is our goal to provide great customer service. Our free giveaway is done once a month. One winner is chosen and the winner will be contacted by email. If you are in need of assistance with an order or have more questions please reach out to our customer service team. Have a great day!
My part, a gasket, was shipped 1/19. It's 1/26 and it may be delivered today. UPS innovations must be about the slowest shipping method there is. I've recently shipped things that weighed more, by UPS ground, about the same distance, for about the same price, and it took 2 days. Have yet to determine who the 3rd shipping partner is. Some guy on a bicycle maybe? And when I completed my order, before I could look at the order confirmation a survey popped up and I lost the confirmation and had to back track to my order history to verify it. Those unexpected pop ups are really annoying.
I see the package was delivered on the 27th. I do apologize for any delays with the carriers. Standard shipping can take up to 7 to 10 business days. If you have any other questions or concerns please do not hesitate to reach out to our customer support.
Two of the past 3 times I have issues with my order not having all the parts and paying extra for expedited. Then having to wait almost two weeks because they have to re-ship the parts.
We do apologize for any inconvenience this may have caused you. I have processed a partial shipping fee to be refunded back to your account within 3-5 business days. We hope to do business with you in the future.
I would have paid the extra cost of shipping, also the ship dates on the site are not accurate.
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
I believe. That u need to provide a better tracking experience in order to get a better rating
We do apologize for any carrier delays at this time. However, we do show the package was delivered by USPS on 01/12/24. If you have any additional questions, please do not hesitate to reach out to our customer service team via phone or chat. We hope to hear from you soon.
Im not star struck or anything. Could be better, Could be worse. I got the part i needed, though it could be cheaper
Received part but haven't installed it till the weather warms up
USPS delivery are awful lately, loosing my mail and pkg often, I know it's not partzilla fault but should us another carrier
Thank you so much for reaching out to us. We apologize for your frustration with the carrier. If you would like to call us after the order is place we can look into ensuring a UPS delivery. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
The copper head gaskit came bent. Should of had a cardboard backer
We're sorry to hear your item arrived damaged, we would be happy to process a replacement or refund. Please reach out to customer support to let us know what you prefer so we can get this resolved.
I was going to wait till I got the parts but Partzilla keeps sending me emails to do it now and God only knows when I'll get the parts. I placed the order on April 11/22 and they said one part would be in on Apr. 21 then it changed to Apr. 28 and the other part would be in on May 5. It's April 30 and I haven't received anything yet. That's because they're somewhere in JAMAICA, NY, United States which is a long way from Alberta Canada. Don't make promises you can't stand behind. You wanted a review, you got it!
Once the item was shipped, there seems to be issues occuring with the carrier beyond our control. We apologize for this and understand your frustration. We hope you receive your order as fast as possible and hope you give us another chance.
Basically what title states. Will definitely look to give Partzilla a look next time I'm looking for parts especially oem stuff.
*Would added a photo but all I ordered was a float gasket. Nothing fancy.
Thank you for sharing your feedback.
Delivery of parts are usually good, when ups delivers to postal service is where you have a problem. I live in the state in which its shipped from GA. UPS brings it to macon postal hub for delivery. It takes 2 days for delivery.
Hi Michael,
We are sorry that there have been delays recently for you. We hope you give us another chance to deliver the very best OEM parts around and we hope to earn a 5-star review from you.
Inventory and parts are good. Don't waste your money on expedited shipping. It won't get to you any sooner than later than promised.
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Partzilla has always been a good source for me but this order has a delayed delivery that was unexpected.
April order with a June delivery promise which may be related to their source of supply but still not good service on such a simple item.
I purchased two oem kawasaki parts from partzilla after reading the description that said "ships in 3-6 business days. Shortly after ordering I received an e-mail saying "Backordered no ETA". Its been over a month and I still have not received any parts. I like using partzilla, but their in stock/shipping descriptions are misleading.
Hi Chris,
We understand how frustrating it is to wait for a back-ordered part. We rely on the manufacturers shipping estimates when labeling an out-of-stock part. Sometimes we receive inaccurate shipping estimates from the manufacturer and we are sorry we weren't clearer. If you have any other questions regarding your order, our customer service team will be glad to help. We hope you give us another chance.
Purchased 1 small end cap on July 22nd today is August 5th still not here, and I paid for shipping, never again. Rocky Mountana is much better.
Hi Eric,
We are sorry to hear about your disappointing experience. As you know all parts are delayed several days during this challenging time and our hard-working team really appreciates your patience. We sent you a direct message so we can look into the status of your order.
I have been a customer for 9 years now, for my ATV Repair shop. PZ is a go-to one-stop shop for OEM parts, that, often, I can't get anywhere else. They cannot compete in aftermarket parts, and they don't try to.
Their downside is definitely shipping, and you can see that all over in the other reviews. Obviously they can't stock every item for every piece of equipment, so available parts are ordered by them from the manufacturer. By the time PZ gets a part, and ships it to rural South Dakota, often, 10 days has passed. No shop can operate like that. We need parts fast. REALLY fast. PZ would do well to look at Amazon Prime, and see how they can get parts to me in 1-2 days. PZ should consider a program where they search dealerships, or even repair shops like mine, nationwide for parts that are just sitting on shelves, to sell to customers that are far away like me, or for obscure parts. We have old stock that we would love to move at cost.
Hi Douglas,
Thanks for leaving a positive review. We appreciate our customer's feedback and we will take this to heart and see what we can do for dealerships in farther areas. We have many relationships and we really appreciate the suggestion, networking with local dealers has potential for faster shipping but product quality and authenticity as well as warranty protection are also considerations. We hope we can continue to be here for you as your go-to-one-stop shop for OEM parts and we hope to earn a fourth or fifth star on your next order.
Part was poorly boxed as a result it came broken, it took 3 days to get a return label and 3 more after that to ship the replacement part. Good prices but customer service has gone down hill!
Thank you for your feedback. It is our goal to offer the absolute best customer service to our customers. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.
Just need better feed back when parts are not going to ship that day. I payed for two day delivery and didn't receive the part because of backordered I would not payed extra if I knew that cost me extra and still waited two weeks
Hi Jody,
We are very sorry if there was any miscommunication between us, we will take your feedback very seriously and work on improving the communications.
Ordered an air filter for my FJ-09 (1RC-E41D0-V0-00). When I got my package the sticker on the box said it was an 1RC-E41D0-V0-00. A month later, after I had spent the morning taking my bike apart and had the old air filter out did I realized after opening up my new air filter that what I got was NOT an 1RC-E41D0-V0-00, but instead a 2HC-E41C0-V0 for a YXZ1000. I have no idea how the air filters got swapped.
Also my package came with the bottom 1/3 of the box soaked in blue air filter oil. Shipping to Canada I got hit with boarder crossing duties. Really, the shipping and duties coast as much air filter, so have that in mind if you are thinking of getting anything from Partzilla shipped to Canada.
In a nutshell, my experience from partzilla is mislabeled products, poor quality and extra costs oh shipments to canada.
I'm waiting for a reply from them and will see what they do to try to fix this problem.
Edit:**********************
Partzilla customer service got back to me right away and offered to send a new replacement, but that it'd be coming from the manufacturer because they were out of stock. I ended up picking up a filter local so opted for a refund instead which Partzilla promptly did. Customer service was good to deal with. Increased rating for good customer service.
Hi Trent,
We are sorry to hear about your disappointing order experience. We hold ourselves to a higher standard than this and we hope you will give us another chance. We reached out to you privately a few days ago and we hope you will respond so we can make this right.
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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.