Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Only place I could find that had the part. Original part, fit perfect, good quality. Crazy fast shipping. Ordered it and by end of next day I received. This is my family and friends new parts store.thanks
Amazing selection of parts, the prices are pretty good, but the shipping is NOT it. 2-3 Business days turned into 10 for me, even with expedited shipping. Great parts and amazing shopping experience but the shipping was pretty bad. If you're willing to wait however, it's a great spot for OEM parts that nobody else has, as well as aftermarket parts.
I'm a non franchise dealer so I don't have access to OEM parts direct from the manufacture. We service all makes and models, I buy $20,000-$30,000 of parts from Partzilla a year. In all those orders I've had may be one shipping mistake and it was corrected quickly. If they don't have what I need in stock they get it quickly.
Hi Pat,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We look forward to seeing you order from us again and we are glad to have your back.
Fast shipping should be removed from their website description, still waiting on parts to complete my project. Place a call and it says they are having high volumes of them and will get back to you---imagine that.
Hi Ed,
We are sorry to hear that your parts are taking longer than expected to arrive. We have been experiencing some delays due to the current health crisis and we appreciate your patience. We are sure your parts will arrive shortly.
Genuine motorcycle parts are having premium quality. Good material has been used. Shipped direct from a dealer with reasonable prices. So many different high-end brands are available. Quick and Free shipping service. Good customer support team is very helpful.
Hi Evin,
We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.
Easily find all the best and specific parts. I hate going to my local dealers as it's an inconvenience. So I love ordering through partzilla. Their shipping time is very reasonable and pricing isn't bad either.
You review is highly appreciated. We are very grateful to know that Partzilla has always been the first choice for your part needs.
I live in Perth, Western Australia. Check that out for delivery distance. Partzilla has never failed to send an item and always keeps me informed when they have to chase a part down... jeez some of my orders are for 50 year old bikes and i can still get bits n bobs. Most the time they are cheaper than the second hand junk found on another very big global sales provider. Be patient and it will arrive.
Partzilla does an excellent job with the multiple orders I've put in over the last year. I'm always ordering parts for my motorcycle's that are 25-30 years old. Definitely a pleasure to deal with them
We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Partzilla has won me over as my preferred source for OEM parts. They consistently beat the competitors prices and have always shipped the fastest of anyone I have purchased from. I highly recommend giving them a chance to become your No. 1 too.
Hi Dennis
We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Partzilla was exactly what you were hoping for. With an amazing selection of parts, fast shipping and the best value around make us hard to beat. We hope to see you order from us again soon!
Overall not too bad. Items took a while to arrive, some much longer than their listed lead times. Use caution, certain items are listed as available in x number of days, when they have been D/C'd by manufacturer long ago.
I am sorry you resented being asked for a review of your experience, which may be helpful to others. We make it easy to unsubscribe from our emails and never send more than three requests to our customers, over a period of several weeks. We have the world’s largest inventory of in-stock OEM parts and look forward to your next order. I also hope you would update your review. Positive feedback means a lot to our hardworking team.
Best transaction ever! Called and got return call in 1 hr. Representative clear and concise. Chose expedited shipping... Lighting Fast! UPS.
I'll never use BikeBandit again. Placed identical order with BB 12 days before Partzilla, still no info from them. Holding my parts in my hand now!
AAA+++
Hi David,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order!
These guys have my off road parts, always in stock, prices are better than amazon or eBay.
The shipping is fast and the response from customer service is as good as it gets.
I recommend them to everyone that asks.
Hi Tony,
We love to supply OEM parts dealers and Powersports enthusiasts with the cream of the crop of OEM parts. Only the best parts are sold here at Partzilla and we are glad you had a good experience with us. We look forward to seeing you again soon.
This will be a "principle" issue. I received the wrong product due to part numbers not matching correctly on the schematic sheet vs the ordering section. I called into customer service to resolve this. The resolve was doing an RMA for the incorrect product shipped to us, us ordering replacement product, and us paying to return the product back to the warehouse. Time is of more value than the actual dollar amount of the products, so I simply ordered the correct product, and will keep parts in which I will most likely never need or use or sell.
It is one thing if the error was on our end, it is another when it is on the suppliers end, and I believe that this should have been handled far better than it was. As we are also suppliers with an online business selling to folks across the globe. If the error is on our end we take care of it swiftly no matter the price of the product or size of the order.
Best Regards,
Trevor.
Thank you for feedback. However our records indicate a return label was provided due to the circumstances. A team member will be in contact with you soon. We look forward to doing future business with you.
The past two orders I have placed with these guys have been terribly slow. Each time they have had to get the parts shipped In which could take an additional 3-5 days before they even ship it. Perhaps they should let the customer know about this delay prior to ordering. Summer is short up here in Colorado and I've wasted at least two precious weeks of the riding season waiting on Parts!
Hi Scott,
We are sorry that you have lost a couple of weeks riding due to delays. We try our best to send parts out as fast as possible but sometimes there are delays that we don't have much control over, we appreciate your feedback and we will work on communicating better. We hope you will give us another chance.
Partzilla has consistently had the best prices I can find anywhere online or at my local dealerships. Also, they are typically much faster getting the parts to me. The only exception to that is when there are parts that are on backorder. You may not find this out until a few days after your order is placed and it doesn't ship on time. Their customer service is always great if there is an issue. I have saved thousands of dollars in the past few years ordering here.
Hi Dustin,
We are glad you took the time to leave a review. We appreciate hearing feedback and we are really happy to hear your experience with Boats.net was just what you were hoping for. With an amazing selection of parts, fast shipping and the best value around we are hard to beat. We hope to see you order from us again soon and we will try to earn a five-star review.
Everything was great, including customer support. I live in Georgia and understand the warehouse is in Albany, GA. My items took several days to arrive, more than what is expected for in the state delivery.
So like a lot of towns in this county now, my medium sized Midwestern city (400,000 people) no longer has a motorcycle dealer. Well other than the obligatory Harley dealership. I am the kind of guy who does my own maintenance and repairs on my cars, motorcycles, and scooters. Not having a dealership anymore makes me rely on online companies to get my parts. Partzilla has always had what I need in stock and offers it at a fair price. I have had no problems with shipping or customer service. A+ from me. Keep it up Partzilla! We all need you more than ever.
Hi Dave,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part to help you take it apart and put it back together. Whatever makes it easier and more accessible for our customers to order from us makes us happier. We look forward to your next order and we are here for your every need!
Despite the negative reviews that I've read, I've never had a problem with them. I've ordered many times from them and everything has always been accurately shipped in a timely manner. For most common parts that people would typically need, they usually have stocked and ships quick but if it is an odd part they don't have stocked, then they order it from the manufacturer and it could add a couple weeks to delivery. I think that's what most customers misunderstand about their shipping. I've also found that Partzilla's prices are lower than other online competitors and much lower than local dealers.
Hi Mark,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Partzilla.com offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Partzilla.com. We look forward to your next order!
Always had great service, great communication, All items ordered show up. I know it is very difficult having everything in stock especially the way things are nowadays, but waiting a few days doesn't bother me. When you live in Nova Scotia, Canada, It is Lucky to have a business like yours to rely on for parts, otherwise you don't get them. Recently purchased to large orders from you and very pleased with them. Will be doing business with you again. Thanks very Much Greg
I'm glad you enjoyed your experience. Thank you for sharing. We look forward to your next order.
Always have what I need, always delivers as expected. And most importantly, in today's era of "no contact" customer service, Partzilla *actually* answers the phone if you call with questions. What a novel (and appreciated) biz model!
Hi JB,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our fantastic selection and customer service are what bring people back. Thanks for your kind review. We are glad that you are happy with the service you received at Partzilla.
We look forward to your next order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, we're sorry to hear that you had such a poor experience with our shipping. We do our best to get orders out the door as quickly as possible, but sometimes delays occur. We hope that you'll give us another chance in the future.