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PartsTree has a rating of 1.8 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. PartsTree ranks 87th among Appliance Parts sites.
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I've ordered multiple times from Partstree.com and EVERY time they have come through. Their detailed schematic drawings are wonderful for confirming we are ordering the correct part, it clearly states if it is in stock and their customer service department is fantastic! I can HIGHLY recommend them to anyone!
I spent almost one hour on hold trying to exchange a wrong part sent. After speaking to a rep for 3 minutes, he put me on hold for another 15 minute wait. I finally hung up and tried the following day. I Finally reached another rep who was unable to find the correct part. Asked how to return the wrong part, I was told I'd have to pay the return postage of $7.95 for a mistake they made. Need a part? Find another source. This is a no star scam outfit
We just placed an order with Partstree. Went through the whole process. They put a hold on my credit card. Here I am waiting for the shipping confirmation. Instead I receive an email from Melissa saying because of the size of my item, they want another $50 for shipping. Now when I placed it, there was $10.95 shipping. Don't order from them with their deceptive practices.
Tip for consumers:
We just placed an order with Partstree. Went through the whole process. They put a hold on my credit card. Here I am waiting for the shipping confirmation. Instead I receive an email from Melissa saying because of the size of my item, they want another $50 for shipping. Now when I placed it, there was $10.95 shipping. Don't order from them with their deceptive practices.
Products used:
Manufacturer
I spent almost one hour on hold trying to exchange a wrong part sent. After speaking to a rep for 3 minutes, he put me on hold for another 15 minute wait. I finally hung up and tried the following day. I
Finally reached another rep who was unable to find the correct part. Asked how to return the wrong part, I was told
I'd have to pay the return postage of $7.95 for a mistake they made. Need a part? Find another source. This is a no star scam outfit
I've ordered multiple times from Partstree.com and EVERY time they have come through. Their detailed schematic drawings are wonderful for confirming we are ordering the correct part, it clearly states if it is in stock and their customer service department is fantastic! I can HIGHLY recommend them to anyone!
Tip for consumers:
This is a fantastic place to order from!!! Please try them!
Products used:
Multiple over the years! Lawn mower parts of all kinds. They can ship overnight if you call before 2pm. Or if not an emergency, can ship regular!
After straining my eyes trying to get a part number, I decided to contact the tech support for assistance. After explaining what I was needing, the "expert" told me the correct part number.
When the part arrived it was the incorrect part.
I contacted customer service to request a return authorization. It was then that I was informed on their return policy and it did not matter that their "expert" have given my the item number.
The $50.00s loss is worth it if i never have to deal with such a shady company
Tip for consumers:
Be sure you know what you need and don't listen to so called experts
Products used:
Lawn
Called them trying to see if they had a part so we could pick up since our company was right around corner. We are having a emergency due to machine shooting a push rod. They looked it up and we asked if we could pick it up. They instated due to covid 19 we dont allow any companys to pick up. I find this hard to believe since a company we were going threw picked up parts there yesterday and the told use we could. Very rude customer service
They have excellent quality parts, the price is excellent, fast shipping, and a friendly staff that takes the time out to make sure you have the right part.
I had trouble finding a rim for my riding mower. It was for the rear of a common 30" craftsman riding mower. I learned from them where to find my serial and model number which was under the seat. That helped a lot since these mowers say R 1000, 247.*******, 13B226J0299, because MTD, Craftsman, and Troy Built is all the same. They called by phone and emailed pictures to make sure I got the right wheel. They took a lot of time to make sure I got exactly the right wheel. Customer Service is awesome! I will continue ordering from PartsTree.
Tip for consumers:
PartsTree should be your go to store for the parts you need.
Products used:
Riding mower parts and small engine parts in the past.
Placed order Jan 19th, sent wrong parts, Requested RMA Jan 30th Again March 18 and Mar 24, Reply was they would get back to me and I am still waiting. My order may be small but it certainly tells me never to order anything else from these people large or small and my advise to anyone considering a purchase is buy some were else
Found this company after a bit of searching. Had never heard of them. I scanned through their item list for the part I needed, filled out everything they asked for and the part for my snow blower arrived, I installed it and it snowed the next day... PERFECT!
Tip for consumers:
Take your time.
Products used:
Tecumseh Part# 590743 recoil starter
I ordered a tiny hinge for my gererator door that I lost and they charged me $5.00 for the hinge and $11.00 to ship it! So, I was thinking they must be shipping it next day air or 2nd day air because the hinge was tiny and weighed about 3 ounces...but No! It's been over a week and still no hinge! I called them and they said they have a flat rate for shipping and I'll recieve it in a few day's!
It's been over a week! I'll never buy from this place again! They are just ripping people off!
Tip for consumers:
I'll never buy from them again!
Products used:
generator hinge
Subject: Letter of Employee Appreciation
This letter is intended to congratulate you on the performance of one of Parts Tree employees. In my frustrating search for a muffler for my BOBCAT zero turn mower, Parts Tree was recommended by a mower dealer.
On 03/08/2021 I connected with a gentleman, Michael F., from Parts Tree. Michael was extremely knowledgeable, helpful and professional. He conducted the transaction in a manner that reflects great credit to himself, his department and Parts Tree. With over 60 years in management I do not give out laudatory remarks very easily, however Michael was/is so impressive in displaying such a positivework ethic that I realized he was a special employee that management wants as a reflection of their entire company and philosophy.
Please endorse and ensure that Michael receives this letter.
Below is some shipping information which may assist in finding Michael.
Thank you for providing an employee environment that maintains and retains such excellent employees.
Robert O. Livingston
INVOICE: *******
PO: *******
REF: *******
Products used:
Mower muffler
They let you order hard to find parts they say are available but in fact they do not have them. They sent two conformations of the order on the day I ordered the part but I have no e mails of the cancellation. Days later I found it was cancelled by them when I logged in to see the status of the order.
Tip for consumers:
Beware of offering hard to get parts
Products used:
They cancelled my order
Sent different part number than I ordered. Asked for customer service to send correct part. Was told the part would interchange, but it clearly would not. Should have ordered off Ebay in the first place.
I have order a few times from Partstree and every time it was a great experience. They seem to have every part ever made. Pricing is great as well as shipping charges. I highly recommend Partstree.
Tip for consumers:
Use the exploded parts diagrams using your model number and you can't go wrong.
Products used:
Ordered many parts to rebuild my Snapper chainsaw. Another order was for my neighbors Toro. They had everything needed and all parts are great quality and are original manufacturer parts.
Ordered parts for lawn mower. Main part not available. So they shipped a 6.00 dollar part for $18.55.
Would not have ordered is i would have known they did not have both parts. Would not cancel order.
So i end up paying $18.55 for a dam bolt. Would not give them one star if possible
I ordered a selection of parts because i had lost the axle keys on my riding lawnmower. Many of the parts were redundant to what i already had but figured better safe than sorry as wildfires are inundating our area and I have grass that NEEDS mowed so why chance it. Everything said it was expected to ship within one day form their "factory". It has now been 8 days and they still have not shipped anything blaming it on their suppliers. The wildfires are thankfully not as big of a threat as they were but I am so annoyed that a company is selling something and taking money for a product that they cannot provide!
It's been over two months and no parts, no explanation as to why they are not here. Not answering the phone, not trying to help. Haven't returned my calls or money.
Website said fast shipping but then when I went to order it said it would be 3-6 weeks, which is ridiculous these days, and it was going to cost $44.00 to ship a tiny part that would fit into a standard envelope. Will not be doing any business with parts tree.
Products used:
None
Kareen, Eliena, and Melissa keep hanging the phone up. Very rude, stay away. Never buy from them!
Tip for consumers:
STAY AWAY FROM PARTSTREE. VERY RUDE AND UNPROFESSIONAL. SAVE YOURSELF YHE HEADACHE.
A total wast of money ordering from partstree, ordered a part they shipped the wrong part and still had to pay $195.00 in shipping chargers, a total scam this company makes a killing off of shipping at the customer expense. Don't order from them better luck finding it on eBay...
They had a good deal on a Kawasaki hedge clipper which saved me $100 over home depot. Shipping was within a week and I am a happy customer. Parts tree has definitely earned me as a customer. I saw they also have cheap parts for when the motor dies.
Gain trust and grow your business with customer reviews.
PartsTree.com - Quickly and easily order OEM parts and view diagrams for most major equipment brands including Toro, Briggs & Stratton, Husqvarna, Echo, Snapper, Cub Cadet, Ariens, MTD and many more.
We launched PartsTree.com in June of 2005 and shortly thereafter, Doug, our company President, turned on our first online advertising campaign. Very soon we had so many orders coming in that we absolutely drowned ourselves in business and had to temporarily take down the advertising while we reconsidered our approach. After months of non-stop programming by our web developer Bryan, and a complete redesign of processes by our operations wizard Nick, we were up and running again. Since then we have updated our website several times, expanded our warehouse several times, established a dedicated team of Customer Service experts specializing in outdoor power equipment parts, and become the largest genuine-only parts dealer in the US for most of the major brands, including Cub Cadet, Echo, Husqvarna, Gravely, Exmark and Toro, to name a few.
As you can tell, we're proud of how far we've come. We also do not intend to rest on our success. We continue to focus on improving operations and are constantly working on all areas of the business -- our internal processes, our website, and our product and service offerings. We have more improvements planned, so please visit our site regularly to see how we're changing to better serve you.
