PartsGeek has a rating of 1.2 stars from 1,291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsGeek most frequently mention customer service, return shipping, and credit card problems. PartsGeek ranks 891st among Auto Parts sites.
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I have a 2013 Ford focus SE that I unfortunately bought crappies front suspensions with through a known website ask them for a refund they would not give it which was a bad experience however I decided to take a chance in order with parts geek the right passenger suspension drove through the snow and through the hell and was quiet as a church mouse so I ordered the driver side now to replace the crappy ones I had and the car is running like a dream instead of a nightmare their customer service people are very very friendly and accurate and if I was to say one thing to potential customers do not go anywhere else how can you lose they offer you a money back guarantee plus a one year's manufacturer's warranty it's a win-win situation for all
Check out their reviews all negative except the obviously fake ones. I ordered a K&N air filter. It would not fit my truck, way too big. Their charts are wrong. I think they sent me one for a V8 instead of a V6. Anyway they refused to exchange or return because it was outside their 30 day return window even though they sent me the wrong part. Don't ever do business with this company, you will regret it.
Check out their reviews all negative except the obviously fake ones. I ordered a K&N air filter. It would not fit my truck, way too big. Their charts are wrong. I think they sent me one for a V8 instead of a V6. Anyway they refused to exchange or return because it was outside their 30 day return window even though they sent me the wrong part. Don't ever do business with this company, you will regret it.
Tip for consumers:
Order at your own risk!
Products used:
Windshield reservoir
We placed an order for 5 items from parts geek. 1 of the packages was missing 7 of the 8 bolts. The other was a head gasket that when it arrived was bent and the package ripped. After waiting over 7 days for the items 2 of the packages are completely useless. I called parts geek customer service which is apparently overseas and they have to send the warehouse a message which takes another 24 to 28 hours. No communication with the warehouse or options given to the customer. Horrible customer service
Bought a radiator and they didn't send the cap. I'm told it wasn't included. Missing exhaust gasket, Told by customer service rep "no worries" not "i'm sorry" but "no worries" then tells me to "calm down" and won't just ship me a new radiator ASAP instead they want me to send this one back to get the credit then order another. Lies and says warehouse sent the wrong radiator but the part numbers all match up. Making excuses by lying. Using stolen photos from internet as the chat "cami brown".
RIP OFF. SCAM. Do not buy from them.
Tip for consumers:
they suck
Products used:
exhaust gaskets
I ordered a catalytic convert for my car. It was shipped to me unboxed or wrapped. Did not fit my car. When I returned the item they denied my refund saying it was installed or not same condition when it was shipped. It wasn't in same condition because they shipped it without it being in a box or wrapped safely. Then they refused to send me back the catalytic converter. I will never shop with this company again.
Ordered parts that came in a "Kit" but were boxed individually and labeled such. After my husband installed three of the parts in our vehicle which took some time as had to uninstall the old parts first, got to the last part and it didn't line up. PartsGeek will not allow a return unless it's the whole kit. They want my husband to spend hours removing all the other parts, which of course would mean re-installing the old parts because of one bad one. This is absurd and obviously they have no idea what it takes to do the job. Or they wouldn't expect this. They've lost a customer.
Total fraud! I paid for a rear wheel bearing online and they took the money out of my bank account. Parts never came and customer service said they never received any order from me. They can't find my money to give it to me. I had to file with my bank as pelican parts is fraudulent. My car is down for another week because of them! Terrible way to do business and will never order with them ever again and will go on every review and bang them out until I get my money back
Products used:
Total fraud! Ordered a wheel bearing and they took the money out of my account and never shipped the parts to me abs said I never ordered anything from them. Had to file fraud via PayPal and still waiting to get my money back. I’ll post on every review site till they give me my $92.27 back. Beware of fraud when dealing with pelican parts
Ordered a heater core January 14th 2024, here it is January 28 2024 and still haven't received the part I called customer service and got the run around talking about you have to submit a request online to cancel or request a refund, so much bull, I usually don't do reviews but I'm pissed, I ordered the part from another vendor and had it with in a day at a cheaper price, and was able to get my car back together, I would give them a zero star and don't ever recommend to buy parts from Parts Geek
Products used:
Rock auto
My window pillar was correct, everything fine there! But someone decided to eat lunch while boxing my part and put the trash with it. Half empty frosty cup, fries and a crinkled up hamburger wrapper. Whoever is was doesn't like tomatoes on their burger.
They are not able to fulfilled the order. They don't care if the costumer is waiting. Supervisor is a person that's makes no difference talking with them. I've trued to cancel and they simply said it's no possible to cancel. But at the same time there no timeframe for the delivery to happen. Don't even bother to ask for the manager. It takes 24/48 hours to call you back. DONT BUY IT HERE!
Tip for consumers:
Their costumer service sucks.
Products used:
Didn’t use, never received
Ordered wheel bearing sets, Parts Geek sent wheel seals only. They would not refund shipping for their mistake. Wasted time, wasted money with this company.
Tip for consumers:
You pay for their mistakes
Products used:
Wrong product, did not use.
Ordered ngk spark plug wires for my 95 Montero. Received a set of wires that would not work. Parts geeks online return system continues to make the ordering issue my fault instead of accepting that their cross reference is wrong as the wires they sent me are designed to go under the valve cover not through it. Zero customer service assistance zero response to emails or calls guess I'm just out 50$ Will never use this company again
First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get me a discount or expidited shipping on a replacement. After several days still no tracking. Asked to cancel since they havent even shipped it and they said no. Worst company ever!
Products used:
head gasket
Purchased a lower valence for a 2014 Range Rover Evoque. Their website listed my exact vehicle as "this part fits this vehicle" when I received the part it wasn't even close to fitting correctly. Completely different part. When I called their customer service they asked for my VIN. She then confirmed that part did not fit my vehicle and they do not offer that part for sale. So I initiated a return. They asked me reasons for return. I chose "other" and explained the website was inaccurate! So after the questionnaire portion. I reviewed it. They completely eliminated my choices and explanation and listed "customer ordered wrong part". Then I read all return shipping is paid by customer regardless of party at fault! What a complete scam! My part was 70.00 dollars. Cheapest return shipping is 50.00 dollars! Be aware if you're not 100% certain your part fits? Call and ask! Because these jack $#*!' are no help with returns and don't assume liability for their own mistakes!
Ordered an electronic throttle body,took over a week and a half to get, part was absolute junk,TPS fell apart in less than a 100 miles,causing a very dangerous situation,fell apart in the wide open position,making car unpredictable and dangerous...never again will I purchase anything from this place...and pfft won't even get into their customer service and return policies...
So I'm trying to order a part through part geek and their system changed my address to an address that does not even exist. Then they tell me I have to contact the shipper because they can't change anything even though I only ordered it 5 minutes before my complaint. So I called the shipper and they say only the company that placed the order can change the address... This should be illegal. I don't know whether or not i'm going to end up getting my part at some point. Probably end up in a undelivable pile because their website is crap. We'll never use this website again. And I strongly urge you to be very careful dealing with these criminals.
Products used:
Probably not gonna get my order.
They Parts Geeks sent disks that are a 1/2 inch too small. This caused the pads to scream when braking. They refused to take the parts back because I put them on the car, ignoring the fact that they sent the wrong part and that the issue was not apparent until they were on the car. After, their rejection to return the parts there was no recourse to argue. I have never had a problem with them in the past but I have never had a problem before. This is a bad policy and very miss leading.
Don't waste your money. I never received the part that I ordered. Online claim forms were denied. Calls to customer service were a waste of time. Responses from supervisors were never received. I should have paid the slightly higher price from the local parts store!
Tip for consumers:
They have a history of taking people’s money but not delivering the parts ordered.
Products used:
Motor Mount. Didn’t use since it never arrived.
Purchased two rear brake calipers for my car. Parts Geek staff called me back to verify my VIN number for proper fitment. THE PARTS DON'T FIT. Now after sending them back they say the parts are non saleable and will not refund my money. To add insult to injury so far they are not sending the non fitting parts back to me. Terrible way to do business. Buyer beware.
Tip for consumers:
It's a sad state of affairs when a business verifies parts fitment and does not refund when the part does not fit. This was their mistake and not mine. Parts Geek no more.
Products used:
Product from a Dealer
I purchased 4 Crash Action Remanufactured wheels. The wheels came in defective and looks like someone sprayed them in their garage. Very poor customer service! They want me to file a claim and wait for review or I can purchase replacement wheels again while the claim is processed. I was trying to upload photos on the claim and it only allows 1 photo, I have 4 defective wheels! I purchased through PayPal so I filed a claim.
The part that I received is not the part displayed in the image. It is the completely wrong part that they shipped. It also arrived broken in 2 places, but I didnt even really care about that since again, it was not the part that I was supposed to be shipped. When I attempted to return the incorrect AND broken part they said that I could not return it because I should have "immediately told the driver that my part was broken and not accepted it". Which I can't imagine is anything but a joke. Who stands outside waiting for deliveries all day, and then, when the box is placed in their hand tells the driver, "just hang out for like 5 minutes while I open 3 packages and inspect everything for damage". Very annoyed. Dont buy here
Products used:
Blower motor
I ordered a part from PartsGeek and they sent me another customers order. When I contacted them about the mistake I sent them pictures of the packing slip that was in the other customers name but in a box labeled for me. This was clearly their mistake and I expected them to send me the correct part immediately while I sent the incorrect part back. They were not willing to do anything other than allow me to send the part back for a refund that would take 10-14 days after they receive the part back. I needed this part and paid for fast shipping but they did not care. This is terrible customer service. If I made the mistake I can see not wanting to help but they made this mistake. I will NEVER buy from them again.
Tip for consumers:
Keep in mind if they make a mistake they do not do anything different to fix the issue
Products used:
None. Wrong part sent
Ordered wheel bearing hubs and axle nuts received 2 rotors and brake pads for who knows what and 2 electric plugs for God knows what and impossible to contact anyone to remedy this issue. Will be submitting this gross negligence to the Pennsylvania attorney General to investigate for mail order fraud.
Tip for consumers:
That they don't have a customer service number to tell them they sent something totally unrelated to what was ordered
Products used:
Sway bar link
I can understand a 30 day return policy in some cases. But on cores its absolutely foolish. Sat on customer service for 20 minutes for them to just say that's the policy. You're way better off with 1A auto or even ebay. I won't be shopping through them ever again.
Parts arrived in torn boxes. They don't have a return/replace program. Customer service was no help. Buyer beware!
Products used:
Struts
Their site says, "Buy with Confidence selling parts since 2008" and also says "We pride ourselves in providing the best customer service on the Internet." I no longer believe either of those self-proclaimed statements.
I ordered two headlight assemblies. The first part of the experience was perfectly fine. Ordering was easy and the shipping was on time. When the boxes arrived, there was no visible damage to the boxes. When I opened the box, the parts were damaged.
I thought, no big deal, I am sure Parts Geek will pay for the return and send me new ones. I was wrong on both accounts. They will let me return them, but I must pay for the shipping, which cost me $125. To add insult to injury, they said I can order new headlight, but that they will not pay for the replacement shipping to send them to me and would charge $35 for shipping. No offer of a discount. No mention of trying to make this right. Horrible customer service
I thought I was saving money using Parts Geeks, but by the time had to pay $160 shipping of broken parts, that was not my fault, I paid triple the cost of what I thought I was saving. I recommend you pay a little extra and use a company that doesn't charge you for return shipping if the part is defective or broken.
Buyers beware. Parts Geek has lost my business for life.
Products used:
Headlight assembly
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