website thubmnail of Pappya
How would you rate Pappya?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
19 helpful votes
Follow Carrie D.
Unfollow Carrie D.
Send Message
Share Review
Report Review

Shipping and returns
April 21, 2022

Don't waste your time with Pappya.com. Yes their clothing looks good. Is it high quality? Ehhh not so much. BUT the worst customer service I've ever experienced. No 24/7 service. After two weeks of ordering, I tried to cancel because they still hadn't shipped. Once it did ship, they said "see it's shipped". I explained I no longer needed the purchase. Now that I have received it, they still have not acknowledged a return that I requested four days ago. Save your money. Go to Amazon.

Date of experience: April 21, 2022
Georgia
1 review
1 helpful vote
Follow Marilyn N.
Unfollow Marilyn N.
Send Message
Share Review
Report Review

No customer service
July 21, 2023

The worse website I have ever dealt with by far. I purchased a dress for $58. It did not fit and was very poor quality. I had never received a co formation of shipping so I had to hunt down a wY to co tact them. I told them it didn't fit and I needed to return it. They offered me $8 and told me to keep the dress. After much back and for they said they are in Dubai and shipping was too expensive so I could not return it. I had to register a formal dispute with my bank. I will never order from there again. I have never heard of not being able to return something that doesn't fit! And the quality is terrible - nothing like it appears online!

Date of experience: July 21, 2023
Washington
5 reviews
66 helpful votes
Follow Karen S.
Unfollow Karen S.
Send Message
Share Review
Report Review

So, here is the deal. I ordered from them, and just like the other reviews, nothing came for a long time and when it did, it wasn't what I ordered. Surprise, surprise. I did research. If you go to the bottom of their page, it shows a UK address. And, if you dig deeper, you know that this company and SEVERAL others like it, are fake companies for China. This is a scam, no doubt about it.

Date of experience: April 22, 2023
Florida
1 review
1 helpful vote
Follow Ingrid R.
Unfollow Ingrid R.
Send Message
Share Review
Report Review

This company is a rip off I ordered an oversized gray sweater and they come send me a baby blue sweater. I told him I want a refund they said I'll give you $5 if you just keep it. I don't want their stupid sweater if you send me the one that I ordered are you refund my $55.99 no one has the money to throw away that is some b*******

Date of experience: August 12, 2023
South Carolina
1 review
2 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Send Message
Share Review
Report Review

Same story as so many others. I ordered the clothes and after a month heard nothing. I emailed them and two days letter got an email that my items were shipped. They finally arrived and the sizing was totally off. I emailed asking for an address to return them and got a run around...keep the shirts and we will send you $10, then $15, then $20 and so on. I threatened to report them to the BBB and the attorney general but didn't seem to phase them. STAY AWAY FROM THIS COMPANY! Expensive lesson learned.

Date of experience: March 20, 2023
Louisiana
3 reviews
16 helpful votes
Follow Jan E.
Unfollow Jan E.
Send Message
Share Review
Report Review

Terrible customer service
December 17, 2022

The shirt I ordered was not like the picture and was way too large and low cut on me even though I ordered a small. I requested a refund and would return garment. They informed me that they don't give refunds and I would have to pay to return it. They offered $5 as compensation for the $39.99 garment. This shirt, even if it had fit, is not worth $40. I DO NOT recommend wasting your money at this company. I found out they have been reported to the BBB and is a scam company.

Date of experience: December 17, 2022
Texas
1 review
0 helpful votes
Follow Melody P.
Unfollow Melody P.
Send Message
Share Review
Report Review

I needed to return and item. Took awhile for them to respond and then they offered me less than half the cost of the item. I declined and wanted a full reimbursement and they cam back again offering me half and said I have to pay for shipping. Never buy from them!

Date of experience: May 23, 2023
Georgia
1 review
0 helpful votes
Follow Darlene H.
Unfollow Darlene H.
Send Message
Share Review
Report Review

I ordered over $170.00 worth of clothes from this company. Once delivered the quality of the items were thin material. The sizing is small, compared to US sizes. The items did not fit so I requested a return shipping label, the response from the company is that their sizing is 2cm off of the US sizes and that they would refund $55,00 and I can keep the clothes that don't fit. I then asked to exchange a larger size and they said that they can do that BUT I HAD TO PAY 30. Shipping. DONT ORDER FROM THIS COMPANY.

Date of experience: November 9, 2023
New Jersey
1 review
12 helpful votes
Follow Christine B.
Unfollow Christine B.
Send Message
Share Review
Report Review

Miss advertised sizing
July 8, 2022

Closer smaller than stated three months waiting on an order that was lost will not refund offered me $21 on a $98 order horrible company to do business with

Date of experience: July 8, 2022
North Carolina
1 review
0 helpful votes
Follow Jennie S.
Unfollow Jennie S.
Send Message
Share Review
Report Review

I order 2 dresses one was great the other one not so much. Requested to different times to return for a size up or exchange for a different style……they will not get back to me! So disappointed in this company! You Better hope it will fit because you will be STUCK, like me, with a dress that DOESN'T FIT!

Date of experience: August 5, 2023
New Hampshire
2 reviews
20 helpful votes
Follow Katy A.
Unfollow Katy A.
Send Message
Share Review
Report Review

SCAM COMPANY BEWARE
November 24, 2022

This company has a website that looks legit, says clothes are made in SC and then refuses to accept returns and will not refund your money for clothes that don't fit.

Date of experience: November 24, 2022
Illinois
1 review
7 helpful votes
Follow Cheryl F.
Unfollow Cheryl F.
Send Message
Share Review
Report Review

Do not order from this company, the first order I placed seem fine and good quality on dresses, but the net order the tops were different than online, having collars when the pictures do not show one, the quality was very poor and now no one will respond to my request for a return label, so much for the 30 days change your mind option. Hoping they respond to my fourth email. No phone numbers work either, so they are horrible to work. DO NOT ORDER FROM THEM!

Date of experience: May 24, 2023
Ohio
1 review
14 helpful votes
Follow Teresa S.
Unfollow Teresa S.
Send Message
Share Review
Report Review

Complete scam
February 19, 2023

Clothes come from Dubai (not USA). Dress is nothing like the pictures. To get refund you must ship to a sketchy address in Dubai - worst service! Robbers and liars!

Date of experience: February 19, 2023
Virginia
1 review
5 helpful votes
Follow Karla E.
Unfollow Karla E.
Send Message
Share Review
Report Review

I was charged nine times for the same order. Called customer service the phone just ranged. I read this company is going through bankruptcy. Leap before you buy.

Date of experience: July 1, 2023
Texas
1 review
1 helpful vote
Follow Thelma L.
Unfollow Thelma L.
Send Message
Share Review
Report Review

RUN ‍ ‍ ‍ ‍ ‍ ‍ ‍
January 27, 2023

Run away from this site as fast as you can. Got my order after almost 2 months. What they advertise and what you get are as different as night and day.Ordered 4 tops just cheap looking. ‍ ‍ ‍

Date of experience: January 27, 2023
Texas
1 review
5 helpful votes
Follow Zelda F.
Unfollow Zelda F.
Send Message
Share Review
Report Review

Inferior products
July 28, 2023

Clothes look amazing on photos. But the products look totally different when you receive them. I would like a refund. But they don't appear to refund.

Date of experience: July 28, 2023
Illinois
1 review
7 helpful votes
Follow Carol C.
Unfollow Carol C.
Send Message
Share Review
Report Review

Poor clothes and returns
March 19, 2023

Clothes don't fit right. Returns are impossible. The company does not give you what you paid. They offered me $25.00, I paid $90.02, and tell you to keep the clothes. Very poor business

Date of experience: March 19, 2023
Florida
1 review
1 helpful vote
Follow Stephanie R.
Unfollow Stephanie R.
Send Message
Share Review
Report Review

THIS COMPANY IS A FRAUD! DO NOT ORDER!
June 29, 2023

I ordered a $50 dress and it took weeks for it to arrive. When it did, the material is cheap and very unflattering. It took 4 emails to get ANY response from customer service. They offered a $7 refund and I can keep the dress. I DON'T WANT IT! UNACCEPTABLE! THIS COMPANY IS A SCAM.

Date of experience: June 29, 2023
New York
1 review
1 helpful vote
Follow Nancy G.
Unfollow Nancy G.
Send Message
Share Review
Report Review

I've emailed them 5x's asking for return instructions. I've heard back from them telling me how sorry they are that I didn't like the dress, and still no information on return address.

Date of experience: August 1, 2023
Mississippi
1 review
4 helpful votes
Follow Nelda S.
Unfollow Nelda S.
Send Message
Share Review
Report Review

Don't Buy
February 17, 2023

Ordered 3 items and tried to return. They.offered $36 and I had paid $113. And they said I could keep the items. The items were very poor quality! Not like the picture shown! Vert disappointed!

Date of experience: February 17, 2023

Overview

Pappya has a rating of 1.1 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pappya most frequently mention customer service, credit card and long time.

value
1