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Paper Help has a rating of 4.1 stars from 559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Paper Help most frequently mention customer service, high quality, and due date. Paper Help ranks 54th among Academic Editing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
4,822 reviews
No critical highlights yet
PaperHelp has taken a tremendous amount of stress off my shoulders when it comes to my writing assignments. I am a full-time 4th grade teacher, college student, as well as a mother of two. To say my plate is full, is a understatement. Knowing that my assignments are in good hands with PaperHelp and knowing the papers are very well written and exactly how I need them is a huge help! I am so appreciative of those who are willing to help me out during these stressful times.
You guys are really amazing. I've been struggling all semester with one personal emergency after another and your service has literally carried me through it. THANK YOU!
Many writers on this site are not capable of formatting projects in Turabian style. After two revisions, my project was assigned to a new writer who made it even worse. I do not recommend trusting this site as they are not really helpful. They may offer you a 10% discount on your next order, but it's not worth the POOR GRADE YOU WILL GET.
Tip for consumers:
Please do not trust this site for critical projects.
Lots of add-ons that seem like they should be included as part of the basic package. The writer didn't follow the rubric even after a revision and explicit direction. I requested a refund, provided evidence, and even so I was only offered half of my money back. It has been nothing but a headache.
They will not do anything to support the customer and will do everything humanly possible to hold on to your money. Even when they don’t deliver the product you were promised. It took longer than necessary to receive correspondence.
Time crunch
Hello, Aaron. I'm deeply sorry to hear about the frustration and inconvenience you experienced with our service. Your feedback is invaluable to us, and I want to extend my sincere apologies for any disappointment caused. We strive to provide transparent and fair solutions to all our clients, and I regret that we fell short of meeting your expectations in this instance. I want to clarify that it was already an exceptional consideration, and we processed it promptly as per your request without further investigation or compensation. However, I apologize if this resolution didn't fully meet your expectations.
We are continuously working to improve our processes and customer support, and your feedback will certainly help us in this endeavor. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly.
Thank you for bringing these issues to our attention, and I hope for another opportunity to restore your trust in our service.
Yours respectively,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Lots of add-ons that seem like they should be included as part of the basic package.
Time crunch
I requested a revision with a deadline of 1 pm. I contacted the staff around 5 pm to inquire about the progress, and they responded that they were looking into it. After 7 pm, I still hadn't received any response from the writer, but I received a very poor revision, which I assume was done by one of the staff members. I ended up revising it myself, which defeated the original purpose of using this service. The staff should have made every effort to contact the writer, and if they couldn't reach them, they should have found an alternative writer immediately and provided me with updates. They did nothing to de-escalate the situation. I was able to submit my assignment literally at the last minute. I contacted customer service in frustration. They offered me a 30% discount due to their lack of professional communication and an additional 20% when I realized the revision was poorly written.
The staff should have made every effort to contact the writer, and if they couldn't reach them, they should have found an alternative writer immediately and provided me with updates. They did nothing to de-escalate the situation. I was able to submit my assignment literally at the last minute.
Google research results top 10
I had a great experience with my first order (different writer)
Hello, Charlie. I want to sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback highlights areas where we clearly fell short of meeting your expectations, and for that, I am truly sorry. We understand the importance of timely communication and effective resolution, especially when revisions are involved. It's regrettable that we did not uphold these standards in your case, and I apologize for the lack of professional communication and support you received.
This is to clarify that we have applied a 50% credit to your order for future purchases as a gesture of goodwill. You are more than welcome to utilize these funds towards your future orders.
Thank you for bringing this matter to our attention, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.
Warm regards,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Instead of telling what the problem is and what needed to be done. The writer uploaded the paper as it is nearly 5 times with no corrections until I approached support services. By the time I approached it was too late. Spent thousands of dollars but no help.
Not helpful. To be a professional help they need to be mindful about the deadlines
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Priscy. We apologize for the inconvenience you experienced with our service. This is certainly not the level of assistance we aim to provide. We understand your frustration and regret that the corrections were not made promptly. We've issued a full credit to your account as a gesture of apology for the inconvenience caused. You're welcome to utilize these funds for your future needs. We value your feedback and are committed to improving our processes to prevent such incidents in the future.
If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out to us. Your satisfaction is our priority.
Warm regards,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
I contracted this service to write a simple 3 page paper in a week. The sample below is an excerpt from the first paper:
"Because of "Frankenstein" being considered a singular performance by the author themselves, it leaves a great contribution to the volume of power and beauty used to execute the work to the public, while also acknowledging the execution of this work being imperfect and flawed. Imperfections on the delivery are noticed by the author of this critique to be the result of an "unpracticed hand". Along with the awkward placement of the story, there is also the issue that this type of story- jeu d'esprit, is not typically made in this form of style and structure."
I told them that this was not acceptable, they promised to get me a "TOP WRITER" and gave me a paper that started out with this hum-dinger:
" Frankenstein is a story that has a reputation again because of critical responses from the literal circles. The novel is a known romantic text because it uses the genre of literature. The first critique focused majorly on Shelley and Frankenstein to know the tale behind the novel authorship. The author of the novel suggested several themes, especially in the story "the modern Prometheus."
I will let you judge for yourself.
Tip for consumers:
Leave plenty of time for a re-write.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Mike!
Thank you for your feedback. On behalf of PaperHelp.org, I would like to express my apologies for the inconveniences we have caused you. 100% of the amount paid for your order will be refunded to you within 5-7 business days. In case you have any more questions or need any additional information, we will be more than glad to assist you.
Alan, Customer Care Manager
Email: support@paperhelp.org
I sent the paper back four times for revision and each time the paper was still not correct. I attached the PDF with rules and the article to follow and the writer used outside sources and did not follow the format. I was very unpleased with my paper and I ended up submitting an incorrect/incomplete paper to my grading system. I explained to the writer the rules and guidelines multiple times and there was still confusion. I am very unpleased. I want a refund. I paid 116$ and the paper I received was not worth it.
They stated they could not adhere to the 100% money back gaurantee and offered me other options that I did not want such as a 50% credit back to my account on paper help.
To help alleviate stress with my paper
Hello, Lana. Thank you for sharing your recent experience with us.We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand your disappointment with the multiple revisions and the failure to meet your requirements despite providing the necessary guidelines. We want to assure you that we take your feedback seriously, and we have already taken immediate action to address the issue. A full refund of $116 has been issued to you, and the funds should have been returned to your account by now.
If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know. We value your business and hope to have the opportunity to regain your trust in the future.
Once again, we apologize for any inconvenience caused.
All my best,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Terrible paper. Did not at all meet the requirement.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Rachel. Thank you for reaching us regarding the matter. We're genuinely sorry to hear about your experience. Our goal is always to meet and exceed our clients' expectations. There are no excuses to the quality issues and instructions not followed and so we've processed a full refund for you. You can expect the funds to be back in your account within the next couple of days.
Rachel, I understand it will be difficult for you to overlook this incident and give us another try. Nevertheless, if you have any further concerns or feedback, please don't hesitate to contact us back.
Yours respectfully,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Bad writer, terrible communication, I want my money back.
I want my money back
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Sara. Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you may have experienced with the writer's communication. We understand the need of clear communication and are committed to improving our service. It's important to note that your paper was revised and has received your approval. As a gesture of our commitment to your satisfaction, we're offering a 30% one-time discount on your next order (4e91cf2d0b).
We value your business and hope to have the opportunity to better serve you in the future.
Yours respectfully,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
I request a paper, and what they did is plagiarized that paper from another website, i got an F, when i asked to get my money back, because i almost got expelled they told me that the paper was right, and they could not do anything, and after 2 hrs to be with customer service they just stopped replying back, i used to be a loyal member but THEY ARE A SCAM DON'T DO IT, they say they will get my money back in 14 days lets see hopefully i can return and change this comment, but in the meantime they should fire that writer and those in costumer service
Tip for consumers:
Dont use it, they will take your money
Hello, Christian. Thank you for reaching us out regarding the matter. On behalf of PaperHelp.org, I'd like to bring my apologies for the troubles we have caused you. Such situations are not typical for us and we take full responsibility for each.
Christian, a 100% refund has already been issued. I sincerely hope there won't be any delays. I know it won't be easy for you to put this incident aside. Meanwhile, should you have any questions, just let us know.
All my best,
Alan, Customer Care Manager
Email: support@paperhelp.org.
Don't use this site for help, as they are not trustworthy. If you ever have issues with them, they will threaten to post your paper and send it to Turnitin. They do not issue refunds for an unreasonable amount of time. Not only that, but writers sometimes have difficulty following instructions even if you explain them in detail.
Hi, Joseph. Thank you for leaving this feedback. On behalf of PaperHelp, I'd like to apologize for the inconveniences encountered. May I ask you to share the case ID you are referring to? So I could double-check the issue and offer you a possible compensation...
Thank you in advance! Joseph, look forward to your further cooperation.
Best wishes,
Alan, Customer Care Manager
Email: support@paperhelp.org
Maybe test their service first with smaller assignments? But I trusted their university level writers would understand the ethics behind research proposals, which was a clear misjudgment on my part.
Tip for consumers:
Start with small orders
Products used:
Writing Service
Hi, Veronica. Thanks for sharing your experience using our platform. We appreciate your understanding that mistakes sometimes happen in spite of the numerous checks and measures. I'm glad to see that the refund has already been submitted on your order and the funds will be back to you within the shortest time possible.
Veronica, I hope you can find this resolution up to your expectations. In case of any possible questions, please let us know.
Yours respectfully,
Alan, Customer Care Manager
Email: support@paperhelp.org
Choosing PaperHelp in a time crunch turned out to be the worst decision I've ever made. Multiple projects left me desperate for assistance as the semester's end approached. However, my experience with PaperHelp was a complete nightmare. Despite providing them with all the necessary materials, the writers' lack of qualifications resulted in a woeful 18 out of 100 mark. The entire website is filled with unqualified writers. Save yourself the trouble and avoid PaperHelp—a costly mistake I hope no one else makes.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Sara. Thank you for bringing your concerns to our attention. We take the quality of our services very seriously, and your review has prompted us to investigate the matter thoroughly. While we strive to maintain a team of highly qualified and experienced writers, it appears that there was a lapse in this particular case, resulting in an unsatisfactory outcome.
Sara, we have already issued a full refund for your order. We understand that the quality of the work provided was far from satisfactory, and we believe it is only fair to refund your payment in its entirety. We genuinely regret any inconvenience or distress this situation may have caused you.
Once again, we apologize for the inconvenience caused, and we genuinely appreciate your feedback. Should you ever reconsider using our services in the future, we would be more than willing to assist you personally to ensure a positive experience.
Respectfully yours,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
I'm sorry to hear that you haven't received a discount code yet. As a valued customer, we definitely want to ensure you benefit from any available promotions. If you haven't already, please make sure you're signed up for our promotional emails, as that's how we often distribute discount codes.
I ordered report paper with template provided along with other documents. I got my paper returned with a multiple mistakes and missing parts of reports. I had to spent hours to fix it. Almost re-do the whole paper again!
Hello, Tamashi. I'm genuinely sorry to hear about the inconvenience you've experienced with your report paper. This is not the standard of service we aim to provide. In order to better address the issue, could you kindly specify the missing parts or instructions? This will help us to understand and rectify any oversights more effectively. I'd also like to mention that we offer up to 3 revisions absolutely free of charge. Our priority is to ensure your satisfaction. As a gesture of goodwill, I would like to grant you a one-time 50% discount on one of your next purchases (5a5bc3b96a) should you decide to give us another try one day.
Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
Yours respectfully,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Having up to 50 characters is a joke to have to submit this and the writer called U.S. America when no one who lives in the US calls it that. I would like a refund or partial.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Clay. Thank you for leaving your feedback. We sincerely apologize for the inconveniences you encountered while using our service. Your feedback is incredibly valuable to us, and we appreciate your time in sharing your thoughts. We're pleased to inform you that we have already processed a full refund for your recent transaction. The refund has been issued to the original payment method used, and you should see the amount reflected in your account within the next couple of days.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at [customer support email/phone number]. We're here to assist you in any way we can. Once again, we apologize for any inconvenience you experienced and appreciate your understanding.
Warm regards,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Teo was a service support agent i was speaking to and he was incredibly hostile, rude, and unprofessional. The writers don't answer, and the service doesn't tell u that they use freelance writers and the writers never answer.
they are rude, hostile, and unprofessional
I used the service before and didn’t have this problem.
Thought the quality would be good but it wasn’t
Hi, Lauren. Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you had with our team. We've taken immediate action to address this matter internally. We acknowledge the importance of prompt and courteous responses and actively work on improving our communication channels to ensure a smoother experience for our clients. Your full refund has been processed, and the funds should already be back to your original payment method. We deeply regret any inconvenience caused and appreciate your understanding.
If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Yours respectively,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Definitely had multiple issues before finding an above-average writer. I paid for a top writer and definitely did not receive that. After I handed in the paper that was written I received a fail grade and was charged 173$ usd for the work. Top writer, editor review, and almost all the extras. I also gave the writer over 2 weeks to write the 5-page essay. Not only did I not receive a university capable writer the writer literally made up citations and used nearly half a page in fill-in words to try and meet the word count. Upon this, I notified support like 3x and they did nothing except say the writer met the criteria. Lmao. I explained 3x how it was a horrible job and asked how the editor was even letting the work be approved. After complaining several times the support and writer asked for several extensions. I was able to provide two extensions as I gave myself a little time before the deadline just in case. Even after the extensions the work was still very bad. Again they asked for an extension but I couldn't do it a 3rd time because the paper was due. The horrible thing is I had to hand in the work and receive 40/100 otherwise handing in nothing would have been a 0. After all this and asking for a new writer which they wouldn't provide I had to go to extreme lengths and make multiple complaints to try and get a refund. A week and a half later I finally got a reply and had to upload a marked copy of the writer's work because they didn't believe me. After this process, the company then offered me an 80% refund or in-store -credit. Lmao. Do you think I want more work done after this experience? I had to refute the offer to finally get 100% of my money returned and was offered nothing else except we're sorry. Very bad customer service and very horrible relations between service and application of that service. The extra charges for editors and top writers or advanced writers are clearly a scam. I assume they just give your order to anyone who accepts it first and they don't care about the quality. I'm so upset I had to hand that in and accept a failing grade even after telling customer support 3x the writer was not qualified and the work is very bad. Why would they assign my order to someone not qualified after I made it for a top writer? I'm sure there are some writers that are qualified but not many and they're probably already recommended by clients they've done work for before and are unavailable. Do not use this website and use another one is all i can say.
Hi Justin,
I am really sorry that you had this experience when you placed your recent order with us. I am glad to see that we've eventually come to the solution that will satisfy both of the sides: full amount paid for the order will be returned to your credit card.
Justin, if there is anything else we can do to make it up to you, please, let us know.
Yours sincerely,
Alan, Customer Care Manager
Email: support@paperhelp.org
I had the WORST experience with these people. If you're unhappy with the product theirs no way you can get money back, if you "revise" the information you have to pay even more money. I paid OVER 600 dollars for a horrible paper. I felt the person who wrote the paper was NOT experienced on the subject. After going back and forth with these people, and being completely UNSATISFIED with all of it, they still told me I had to pay because I wasn't "clear" on my instructions, when simply I was stating what I was unhappy about. For every revision you get back they try and charge you, even if you're being nice about what you don't like they insult you about you not "knowing" what you're talking about. I placed my order early February, and mind you it took TWO weeks to get back and TWO writers who constantly complained about me critiquing their work. I'm sorry but anyone who has paid over 600 for an "advanced" essay would do the same. I STILL WANT A REFUND AND THEY REFUSE TO DO SO! The work is so mediocre. I beg anyone to go else where.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Celeste!
Thank you for your feedback.
On behalf of PaperHelp.org, I would like to express my apologies for the difficulties we have caused you. As an exception for your very first order with us, we are ready to save 130% of the amount you have paid for the order to your personal balance. The funds will be available for any of your future purchases on our website. Please, let us know, if you are on board with the decision and the payment will be saved instantly.
Alan, Customer Care Manager
Email: support@paperhelp.org
The work was not as expected and it was not like the required
Hello, Khaled. We appreciate your feedback regarding your recent experience with our services. We regret that the work delivered did not meet your expectations and align with your requirements. We have also noticed that there is a discrepancy between the rating you provided externally and the rating within our system.
It's important to note that we offer up to three free revisions precisely to address any discrepancies between our deliverables and your expectations. We are eager to understand the specific aspects of the work that fell short of your expectations and did not align with your requirements. Your input will help us identify areas for improvement and ensure that future deliveries meet your standards.
We look forward to hearing from you and to the opportunity to earn back your trust in our services.
Yours sincerely,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
The writer didn't follow instructions, the writing style was weak and refused to make further adjustments as requested.
Customer service refused to assign a new writer
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Nanoosh. Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you may have experienced. To ensure your satisfaction, we have processed a full refund for your order. Please expect the funds to be credited back to your account within the next couple of business days.
We value your patronage and strive to meet the expectations of our customers. Please let us know if there's any other way we can assist you in the future.
Yours respectfully,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
After reading through the document in more detail, this was an absolute and complete waste of money. There are multiple punctuation errors, grammatical issues, sentences that make absolutely no sense, and a complete lack of alignment across the chapter sections. I used their advanced-level writer and the result would barely pass for that of a high school senior. This wasn't even writing from scratch but only editing an existing work. I honestly think it is worse now than when originally submitted.
Products used:
editting
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, Rach. Thank you for bringing your concerns to our attention. We apologize for any disappointment or frustration you may have experienced.
We understand the importance of delivering high-quality work that meets your expectations, and we sincerely apologize for falling short in this instance. This is certainly not the level of quality we aim to provide. We have revised the document to ensure that the errors and inconsistencies have been rectified, and we will closely monitor our quality control processes to prevent similar occurrences in the future.
To express our sincere apologies for the inconvenience caused, we would like to offer you a one-time 50% discount on your next order (6370b43a7f). We hope that this gesture demonstrates our commitment to your satisfaction and our determination to make amends for any shortcomings in our service. Once again, we apologize for any negative experience you had and appreciate your feedback. We value your business and are committed to restoring your trust in our services.
All my best,
Alan Daimler, Marketing Team
Email: support@paperhelp.org
They don't know how to write, stressful experience
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi there. We’re sorry to hear about your stressful experience. After receiving your initial feedback, we revised the paper and believed it met your expectations upon approval. If there are still issues, we’re keen to resolve them. Could you provide more specific feedback on the writer’s work? Your insight is crucial for our improvement.
Thanks for helping us get better. We look forward to hearing from you.
Respectfully yours,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
I'm sorry to hear that the pricing feels too high without the availability of discounts. We aim to provide value through high-quality service and dedicated support, but we also understand the importance of making our services accessible.
Please let me know if you've checked your email for promotional offers, as we frequently send out discounts to our subscribers. We value your business and would like to ensure you feel the services you receive are well worth the cost.
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I spent 125 dollars on a rhetorical essay on a political ad for college Eng 101, that a senior in high school could have done better. The essay is poorly written, and they do not use the basic concepts on how to write a college paper. There is no thesis statement in the intro, and no topic sentences on the body paragraphs. They just ramble on and do not have any structure in their paragraphs. DO NOT WASTE YOUR TIME and MONEY! You are better off spending some time and doing it yourself. The writers do not seem advance, and from my experience, English is not their first language.
Hello Prefer!
Thank you for leaving your feedback. We have double checked the case and, unfortunately, have to admit that your paper has not been completed in the best possible way. As an apology for the issue, we have saved 100% of the amount you have paid for your order as a credit for your future use. We hope this resolution fulfils your expectations.
Please accept our apologies from the whole team and if you still have any questions don't hesitate to reach out.
Alan, Customer Care Manager
Email: support@paperhelp.org
Toll-free: 1-888-318-0063
I canceled and yet I haven't received my money back
No
Cause it was on tik tok
I don’t anymore
* Paper Help attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Brizzy. Thank you for reaching out regarding your refund. I want to assure you that we have processed a full refund for your canceled order. Typically, our refund procedure is completed within 4 business days, so you should have received the funds by now. However, if you have not yet seen the refund reflected in your account, we encourage you to contact us directly for further assistance.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Warm regards,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org
Gain trust and grow your business with customer reviews.
Welcome to our custom writing service! Get help with any kind of assignment – from a high school essay to a PhD dissertation. We can:
* Write from scratch according to your instructions. Plagiarism free papers, 100% guarantee!
* Edit and proofread your paper.
The price for our written assignment depends on:
1. The number of pages
2. Deadline
3. Academic level
PaperHelp.org offers top-notch quality of service at quite an affordable price. Although it may seem rather low, we understand the importance of client-oriented pricing.
Making An Order Is Very Easy:
- Fill in our online order form providing all the details.
- Proceed with a safe online payment.
- An email notification will be sent to you once your order has been delivered. Go to the website to review it.
- Preview, approve and download the paper. Now it is yours!
The order process is done online via this website. This also includes communication with your writer via the messaging system in your personal control panel.
If you have any questions regarding the order process, feel free to contact our Customer Support Representatives. We will gladly assist you!
Hello, Vintage. I'm truly sorry for the negative experience you had with our service. It's disheartening to learn that despite our efforts to resolve the issue internally, it led to your dissatisfaction. Please accept our sincere apologies for any inconvenience caused. I want to assure you that we take your feedback seriously and are continuously working to improve our services. Your refund has been processed as per your request, and the amount will be returned to you within the next couple of days.
We value your business and hope for another opportunity to serve you better in the future.
Yours respectfully,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org