Teo was a service support agent i was speaking to and he was incredibly hostile, rude, and unprofessional. The writers don't answer, and the service doesn't tell u that they use freelance writers and the writers never answer.
they are rude, hostile, and unprofessional
Hi, Lauren. Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you had with our team. We've taken immediate action to address this matter internally. We acknowledge the importance of prompt and courteous responses and actively work on improving our communication channels to ensure a smoother experience for our clients. Your full refund has been processed, and the funds should already be back to your original payment method. We deeply regret any inconvenience caused and appreciate your understanding.
If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Yours respectively,
Alan Daimler
Customer Care Manager
Email: support@paperhelp.org