The customer service there is really unprofessional. I went in with my 7 year old son to pick out new glasses, in the process of being helped the front desk worker was very rude about my paper work. The front desk kept calling me back to the front desk for things she already had in the paper work. As I walked away, they laughed. The whole aroma in that place was so off. I ordered 2 pairs of glasses, come to find out they one of those were not the ones I originally wanted. I then give nationwide a call, they tell me to come in and they'll assist me. I go in, they ask what I need and it was like more of a hassle to help me exchange them. The whole time I'm getting it exchanged nothing is being explained on the process, or not even am "I'm sorry for this mistake" after getting my refund and correcting the paperwork I then ask just to be sure "The other pair of glasses is still on there, correct? Just an exchange for the ray bans" and she gets upset and says "excuse me?!" And I explained the other glasses are there and just doing the exchange for the other glasses, and I show her the receipt and then she corrects her attitude. I say thank you and walk out, she doesn't say a word. Overall this place can be great because I've been to other places, but the one in Tucson, Az. Location: 1785 W Valencia Rd is NOT it.