Pandora

So my boyfriend bought me £500 worth of Pandora. They send on the website it will take around 8-9 business days till it comes. First problem, it took two weeks for not even half of the stuff to come, and we are still waiting for the rest to come. Second problem was that they were fake. I wish I could be lying but they were fake as they made my finger turn green. Third problem: my gold ring turned silver, which for what i know off should not happen to a good quality ring. I would like to say, just go to the store and do not pay online because it will rip you off with fake jewellery. That's disgusting and horrible of you Pandora.

Order shipment came in with the personalized gift bags, however the jewelry was missing. Called told them about the mess-up they reordered just the jewelry and refused to express ship? So now since it was a Christmas present it would now come in late and after Christmas. After all said and done come to find out half the jewelry they now don't have because sold out between their first mistake and now. Called and all they offer is a 10% discount off my next order! Company has poor business practices.

I purchased a bracelet and necklace online mid to end of September with no intentions of a return. As a long time customer, I expected to be happy with my purchase! Unfortunately, it's nearly a month later and my necklace is tarnished quite like the relationship that I have as a consumer with Pandora. The heart on the bracelet is not reliable. I called my local store and I spoke to Tia. She informed me that there was little to nothing that she could do for me in reference to a return however, she did offer to soak it in Dawn dishwashing Liquid and promise to give it a nice scrub after which shining it to perfection. Needless to say, Pandora and I will share no more memories ever! Nor do I recommend anybody to purchase anything not unless you want your neck to fall off! You've been warned

Im very upset about the pandora store in Edison(melon park) NJ. I just bought two clips(only 4 days) to put on my bracelet and then one of the vendors cleaned it up the bracelet and one of my charms get stuck and broken my bracelet, I went there to see if they can help me with something. The manager there was so rude to me, didn't help me with anything and left me talking by myself. I'm very disappointed

I bought a ring online that didn't fit me, tried to return and even not wearing and having the receipt pandora didn't let me change. Very very disappointed with pandora. Won't ever buy at pandora again.

I purchased a ring as a birthday gift for my niece. I was out of the country for several months & when I returned my niece thought the ring design was too big for her finger. Neither she or I realized that the return policy was a strict 30 days.
I went to the store where I purchased the ring complete with the original receipt and gift box. I offered to buy another ring & use the returned gift as an exchange, to a flat NO.
This is unacceptable customer service in my book.
I will never purchase anything from Pandora in the future & will make sure my family & friends don't either.
The ring is in perfect condition.

Pandora has the worst customer service and their policy is terrible. If you have a gift receipt, they don't allow you to return, only exchange! Also if you buy with cash payment, you don't get cash back rather in cheque which takes a month!

Finally ordered a snake-chain "Moments" bracelet and a couple of charms that I had wanted for quite some time. Waited a long time for delivery and was really excited to open the package. What a disappointment! The clasp on the bracelet was nearly impossible to open, the chain itself was stiff and didn't want to bend around my wrist, and--the worst part--the charms wouldn't fit on the bracelet. What? Returned all items and will never buy anything from Pandora again. I don't understand their popularity if this is the typical quality.

This company has the worst customer service and their policies are not customer centric they use bait and switch tactics by offering promo codes and discounts but when you get your final bill or receipt the promo code or discounts have been removed and you have been charged more than you agreed to

Ordered on Black Friday, received confirmation but nothing else for 10 days, called my order was cancelled due to no stock, why let people order things when There's no stock, oh to take their money and keep it for as long as possible! Spoke to 9 different agents all no help whatsoever, been buying Pandora and spent £££'s each year not anymore, they've lost my trust and my money will shop elsewhere from now on!

I bought a bracelet in May. I had to stop wearing it because it started to turn a dark color. I took it back to the store and all they would do is clean it. It doesn't even come close to a 3 month old sterling bracelet. I have cheap bracelets that look newer after over months of wear. Very disappointed in the product.

My son bought me a pandora charm bracelet with 6 charms. The clasp wouldn't stay shut so after loosing it on several occasions but luckily found it he purchased me a safety chain. It worked for awhile but it still came loose and I lost it and yet to be found. I'll never purchase another one. I'm so devastated bc it was so sentimental. And heartbreaking to loose. Apparently you have issues with the clasp not staying shut by the reviews and complaints I've seen.

I went to Pandora to buy my daughter a bracelet to have it in grade on it. Well, we noticed with the gold plated that it was scratching off so I took the bracelet back to Pandora, where they told me they wasn't responsible for that and that I would just have to eat it, and buy another charm, there is no way I would ever do business with Pandora again because they don't stand by the product. The only thing they're good for is selling it and giving you a free jewelry clean but they do not stand by their product. At least that's what I learned in Brandon town center in Brandon Florida, I spoke with the manager and she was just like Eat it I'm when I told her I was going to Google review she said so what

If there is a problem with your online order it is best to completely cancel your order and place a new one. Their customer service hotline has long wait times, calls drop frequently, and the staff typical does not know how to help.

They don't deserve any praise. I'm shocked at their service and excessive prices. Good for nothing…. Their business should close down! Unprofessional and cheaters!

It's incredible, for overpriced junk, they have the worst staff of any retail store I have ever been in, ANY. Never again. Get over yourselves, you are a notch above Claires..

I ordered charms and a necklace in the Pandora sale on line at Pandora.net. These were sent to my billing rather than shipping address. I contacted customer service who were totally disinterested and very unhelpful. I was promised an email I firming me if the order status after contact with the delivery company. No email and left wondering where my order was three weeks later. E mailed customer service and a different member. Order returned and I would be refunded. Now will be over a month-no order and waiting for my money! Shocked snd fed up so emailed asking that they could send me a charm from the sale. No that was not possible but I could have free postage on my next order! No way will I order again! I have bought Pandora since beginning and own many bracelets. Shocking to say the least from a huge company.

After a month of waiting (it takes a long time, was shipped using chinapost... yes, it comes from China), I have just received a paper package very poorly presented that contains some items kind of a cheap remembrance of what I ordered, you can go to a chinese store and get better pieces for less than $5 each, it is THAT bad!, I'll return this even though I guess will be expensive, but I already paid $250 for a less than $20 (total) worth exchange.