Pandora

Crap packaging. Oh dear. Won't be going back. Dreadful
Bought absolutely loads of P over the years. Not anymore. Cheap mast gift box and bag Need to sort it guys …and quickly

I have purchased several of the dangle charms, that have fallen off and you are left with a broken piece that hangs off your bracelet and the charm is gone forever, Good Buy $40 plus dollars, PER CHARM.
I would say they are not made well, and are of poor quality.
Ive already contacted Pandora and they are of no help.

Ordered a ring for my wife for Mother's Day. Selected "pick up in store" Canton store had it in stock so I thought this is perfect, since my schedule is filled with kids soccer games all weekend. To be able to run in, grab and go is a perfect scenario. I went in to pick it up after being emailed it was ready, but to my surprise the "free" bracket that they were giving away was the only thing I could walk away with today. The ring that was in stock and a associate showed it to me, was there but for some reason Pandora decided that they wanted to ship it instead, which I will not get until Wednesday. I called Pandora to ask about this and see if there is something they can do to stop the shipment and just let me pick up in store since it's there (right size and all) The rep told me she cannot stop the order or cancel, and I would have to wait until I receive it to return it. I ask to speak to a decision maker and she was kind enough to tell me she was going to put me through to someone who could help me 75 minutes on the phone and I never heard from anyone else. This isn't a first time purchase with them, I was literally in the store 2 days ago and spent over $200 for my daughter birthday gift. But after this and the poor customer service, I may never buy from Pandora again!

Don't write a bad review on pandora website because they will not accept it. That company is a scam. I don't know why People are going there. Buy local, not bad quality china stuff

Ordered a ring last year, the stones were falling off the first time I wore it so I called in and told them what happened. They said the ring I got is now retired so they cannot replace it but they can give me a store credit once they receive the defective item. They shipped me the wrong return label and I had to wait again for the right one. I sent the item back and no one got back to me that they received it and I still didn't get my store credit. Every time I call I have to wait 30-45 mins on the phone. The lady promised me I would get it within a certain amount of days and months later I still haven't received it so I called again and the other lady said she will personally handle it and I will receive it within 48 hours. It's been months and til this day I still haven't received my store credit. I called again today and waited 30 mins for them to talk back and fourth on a computer with the supervisor and they promised to get it to me within the next couple of hours so hopefully I will finally get it. I will never purchase online from Pandora again. Worse experience online service from Pandora man.

No gift for my wife for mothers day. Appalling company! Promised a guaranteed in time for mothers day delivery.

Awful customer service, I agree with others, they don't seem to care. My last 3 contacts with them have had issues. First in 2020 I ordered the Christmas Ornament and charm during beginning of promo. Got ornament but no charm. Called and told sold out. I called and they said there was nothing they could do. It was past the promo so if I went somewhere else it would be full price. My wonderful local Pandora store honored the sale price, they are great! Have been trying for the last 3 weeks to place an order, but they weren't taking the Pandora credit card, it was done for like 3 weeks. Now I am trying to place my order and use the free bracelet early promo for card holders and at checkout, it isn't removing the price of the bracelet. There customer service hours have been shortened to 6pm EST weekdays and closed on weekends so I can't get help. Promo ends tomorrow for early shoppers so I will have to risk some of my items getting sold out. Very frustrated with this site, they do NOT have their act together. I see now they aren't taking paypal.

Ordered a Christmas present for someone who was going abroad shortly. Paid £10 for express next day delivery. Website advertises next day delivery if item purchased before 2pm. The next day by mid morning only had tracking details as far as Belgium. Telephone and spent ages on the phone to be told that the item hadn't even left Belgium even though the DHL website showed it at Heathrow. Manager did not come to the telephone. Requested that manager telephone me that day and advise when I would be refunded. Have not heard anything as yet and strongly suspect I will have to call them again. Disappointed and fuming! Christmas present will not be here and I will let someone down. Will not use this company again. If the manager had any common sense she would have contacted a London based store, and made arrangements for the item to be couriered to me in London from one of their London based shops. When systems don't work managers need to think outside the box. Just pathetic for a supposedly established corporate company!

The ladies at the store located in the Mall of McAllen, Texas are very rude and treat the customer badlyI had never bought in the store and this is the first and last time I buy.

Ordered a bracelet, a DPD parcel from Lithuania came rather fast - about 6 working days. Long story short - the size didn't fit (even though I used their size guide from the official web page). So I fulfilled the return blank explaining I want to change a size for a bigger one and sent the parcel back the same day. (they packed the bracelet in a way so that when I took it from the box to try on, the price tag broke off the rope and was left inside).
I've been waiting for a reply for at least 2 weeks (several e-mails were sent as well/ they do not answer calls even if you try to connect 4 times in a row), then I finally reached them, explained the situation and the answer I received was: "We either return back you the same bracelet you ordered first or you don't get any money back." For my question "Why?" the lady told me that the price tag was broke off. Then I claimed that "There was NO OTHER way to try the bracelet on, the price tag automatically stays in the box (I left the tag also in the box when returning), are you just fooling your customers so that none of them could get a refund?" Then everything I heard was only - I cannot answer anything, this is against our policy. I even asked the prone number of their manager or person who Could answer my claims. Again the same answer was received.
Currently I am waiting for my bracelet that did not fit back for more than 3 weeks already. Do you thing anyone ever answered my e-mails? Naaah:)
P.S. they did not even attached a warranty together with the bracelet. Ok that's strange:)

Conclusion: I like Pandora and the goods they produce but please do not EVER order their products online. And yes - they do not give a s**t about their customers - awful experience.

So glad i TRIED the free version 1st... my volume is turned up to maximum on my phone can barely hear it at all...i don't mind paying for something BUT I DO expect to be able to HEAR it

Very very poor & bad bad customer support over the years & purchased at different locations. $1000.00

For some reason your guys's reception sucks and your guys's app likes to crash after 2 minutes playing

I have had the worst experience of customer service I have ever received today at the Pandora Watford store. I went the store with my daughter to purchase a birthday gift. We browsed the store them went to the centre till area where we saw a charm we wanted to have a look at, the lady was helping 2 other customers and had the tray out with the charm we wanted to look at on. I asked if we could have a look whilst the tray was out, to which the assistant replied " I can only serve one customer at a time". This is fair enough, but she was very curt and never even looked up at me. We then waited but the I saw another assistant had become free and the desk at the back of the store so we made our way over, I smiled and hadn't even get a word out of my mouth when she looked at me rudely and said "that lady was here before you" bearing in mind we had now been in the store for about 20 mins and I saw the lady just walk in!
I then tried to explain that we had been waiting to be attended to, she basically ignored me and carried on attending to the other customer. My daughter and I then walked back to the centre till, the assistant continued to look up at me as she could see I was not happy and then proceeded to shout across the store, there is a sign over there hat tells you where to cue! She was so rude and I was so angry that I then left the store without making the purchase I wanted to.
Both assistants were very rude, lacked any kind of customer service training and quite frankly are not fit to serve customers.
Pandora, absolutely disgusting, you have just lost yourself a very good customer who buys regularly for birthdays, Christmas and throughout the year.
You seriously need to contact you Watford branch and deal with your RUDE staff. Will be making a formal complaint.

The best place to visit and buy, they are very friendly and helpful, customer services 5* Plus, I recommend it highly PANDORA AT INTERNATIONAL MALL!

You've made a life easier for millions of men! I don't have to think a lot about what to buy for my gf, she ALWAYS wants pandora LMAO