Selenara V.

Ordered a bracelet, a DPD parcel from Lithuania came rather fast - about 6 working days. Long story short - the size didn't fit (even though I used their size guide from the official web page). So I fulfilled the return blank explaining I want to change a size for a bigger one and sent the parcel back the same day. (they packed the bracelet in a way so that when I took it from the box to try on, the price tag broke off the rope and was left inside).
I've been waiting for a reply for at least 2 weeks (several e-mails were sent as well/ they do not answer calls even if you try to connect 4 times in a row), then I finally reached them, explained the situation and the answer I received was: "We either return back you the same bracelet you ordered first or you don't get any money back." For my question "Why?" the lady told me that the price tag was broke off. Then I claimed that "There was NO OTHER way to try the bracelet on, the price tag automatically stays in the box (I left the tag also in the box when returning), are you just fooling your customers so that none of them could get a refund?" Then everything I heard was only - I cannot answer anything, this is against our policy. I even asked the prone number of their manager or person who Could answer my claims. Again the same answer was received.
Currently I am waiting for my bracelet that did not fit back for more than 3 weeks already. Do you thing anyone ever answered my e-mails? Naaah:)
P.S. they did not even attached a warranty together with the bracelet. Ok that's strange:)

Conclusion: I like Pandora and the goods they produce but please do not EVER order their products online. And yes - they do not give a s**t about their customers - awful experience.