• Pandora

2017 CUSTOMER CHOICE AWARD

Pandora

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Overview

Pandora has a rating of 3.5 stars from 545 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pandora most frequently mention new music, internet radio, and charm bracelet. Pandora ranks 2nd among Radio sites.

  • Value
    22
  • Shipping
    11
  • Returns
    10
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
5
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What reviewers want you to know

Positive highlights

Critical highlights

  • There is no customer service phone number for Pandora.
How would you rate Pandora?
Top Positive Review

“Love Pandora which adds such Enjoyment to Mundane Activities.”

Kathy L.
6/16/23

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Top Critical Review

“No Refund”

Disean H.
3/6/24

I order a ring and bracelet for my girl on Valentine's Day but the wrong size and sent it back they told me exactly you have 7days to send the item back and we'll give you a refund without the shipping I said cool ok it's been 2 in a half weeks no email no refund no nothing just heads up shipping anything from them and sending it back don't expect anything in return

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user klmshook20
1 review
0 helpful votes
June 16th, 2023

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Thumbnail of user jesser2
79 reviews
206 helpful votes
August 23rd, 2023

I love making stations and seeing what comes up. I tend to do "My Station" over the other options so it will eventually lead to Avenged Sevenfold.Or Selena Gomez. Usually both.

I've heard they don't pay artists as well, but I really enjoy it more than Spotify, which I have also tried.

Products used:
Music subscription

Thumbnail of user sc507
1 review
0 helpful votes
March 6th, 2022

I have purchased many items from the Pandora store in Katy, TX. The associates are very knowledgeable and interactive with customers. I have always had a great experience and will be returning as a loyal customer. SC

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb350
6 reviews
45 helpful votes
October 24th, 2017

Pandora is a game changer for me! So easy to use and always fantastic song selection! My husband and I love it!

Thumbnail of user zuzannas2
2 reviews
2 helpful votes
June 22nd, 2020

Your jewelry is stunning. I've got a bracelet and it is so great, beautiful and nice. I'll ask my boyfriend to buy something else for me.

Thumbnail of user melissas1526
1 review
0 helpful votes
April 7th, 2021

Very good customer service & experience. The company has been very helpful. The company will provide you with any additional information.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user darlenem40
1 review
2 helpful votes
December 5th, 2017

I love Pandora! Love the music & variety of genres you have to choose from. Never had a problem. Always find what I'm looking for every single time!

Thumbnail of user adanf3
4 reviews
8 helpful votes
August 29th, 2019

Music is an art form and cultural activity whose medium is sound organized in time. General definitions of music include common elements such as pitch (which governs melody and harmony), rhythm (and its associated concepts tempo, meter, and articulation), dynamics (loudness and softness), and the sonic qualities of timbre and texture (which are sometimes termed the "color" of a musical sound).

Thumbnail of user nathanw41
3 reviews
12 helpful votes
February 23rd, 2016

I love pandora and it is amazing. They music is still free of cost. Thanks for this.

Thumbnail of user azizk7
1 review
0 helpful votes
September 21st, 2020

Absolutely astounding service! Truly amazing and very efficient. They were very polite and nice. Once I walked in I was greeted the most polite way. I was not only given the best advice on what to purchase but was also just amazed with the amazing attitude!

Thumbnail of user neginl
3 reviews
5 helpful votes
December 11th, 2017

Such an easy gift to give & its well made which is so nice. Love that they have cheaper options as well as full gold pieces too!

Thumbnail of user terryj73
2 reviews
1 helpful vote
November 4th, 2017

Great app. You can make an awesome station in about 4 hrs. Then it just plays all the music you like. Gotta deal with a few commercials or pay for premium. Love it. Listen all the time.

Thumbnail of user trevorm31
2 reviews
11 helpful votes
April 26th, 2016

Pretty good music streaming service, makes it rather easy to listen to whatever.

Thumbnail of user michaelk271
2 reviews
2 helpful votes
November 18th, 2017

For no money I get to hear music immediately from performers I just learned about, and sometimes I get good new references when they suggest music in the direction of some of my favorite channels.

The commercials are very tolerable. Sure the mix can be a bit narrow on some of my channels, but when I want to go deep I fall back on my collection of recordings.

I use it as a TV commercial-buster through my Roku. Three buttons and I'm listening to a song instead of a commercial break.

Thumbnail of user mikeb259
5 reviews
12 helpful votes
December 26th, 2017

Nice people to do business with, very friendly staff. Spent a long time in the shop and they were excellent. My wife loves Pandora.

Thumbnail of user melissaj58
2 reviews
10 helpful votes
October 29th, 2016

Convenient and easy to use, what can be better? =)

Thumbnail of user morgans28
3 reviews
14 helpful votes
August 15th, 2015

I listen music on pandora totally free of cost. That is amazing.

Thumbnail of user aliceh72
5 reviews
1 helpful vote
May 16th, 2016

The BEST for Music lovers in all genres from Pop, Classical, Gospel, to Hip-hop. Pick your favorite artists or Broadway Show and hear what will lift your SOUL!

Thumbnail of user franciner3
5 reviews
0 helpful votes
May 18th, 2016

I use Pandora on my TV to listen to some very good music

Thumbnail of user marileneb
7 reviews
2 helpful votes
January 24th, 2015

I love Pandora. Just choose the type of music and a great variety is played to my satisfaction.

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 6th, 2018

All of my stations have the music I like. Pandora is really good because if you're feeling a certain mood you can go on pandora

Thumbnail of user jamesb531
1 review
0 helpful votes
May 4th, 2017

This is the most wonderful music channel ever. I listen at home on an internet radio, on the computer and especially in the car with a smart phone hookup. I have established an extensive playlist of the most beautiful music (at least to me) I could ever imagine. There is a cost outside of a Wi-Fi connection but to me it is worth every penny.

Thumbnail of user roberts199
8 reviews
2 helpful votes
February 16th, 2015

Bought my mum a bracelet from here for her birthday a few days ago at the Trafford centre branch in Manchester. The lady who served me was very polite and gave me excellent customer service.

Thumbnail of user joanned30
5 reviews
1 helpful vote
March 25th, 2016

What a wonderful app to have. I work out avidly and no matter what type of work out I am engaging in, there is a music genre for every exercise. The selection is extensive and I not only use it for working out. I have a Bose speaker that is paired with my phone and iPad. When at home while reading, I select smooth jazz and enjoy a relaxing afternoon or evening. For $5.00 monthly, I'm free of advertisements. A monthly expense that is well worth it.

Thumbnail of user andream110
3 reviews
5 helpful votes
September 17th, 2016

Best $6 a month I could spend.

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About the business

Pandora is free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites. Start with your favorite artist, song or composer and Pandora will create a custom station that plays similar tracks.

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