Pallet Forks

I purchased a toothbar from this company. It was a 100 lb piece of equipment for tractor. It had manufacturer defects with a bends due to poor welding. Also, half of the hardware to install the item was missing. They said to take it to a Metal Fabricator and get a quote on what it would take to correct the defects. When I gave them the quote, they only offered to pay 20% of the price to correct. After lugging this thing around for a month getting them quotes, the best I could get out of them was a refund if I repackaged then took it to a Fed Ex shipper. Do not order from this company!

Mower broke 2nd use, less than 2 hours mowing short grass. Filed warranty claim on internet, only way to contact them. Told me to take it and get repair estimate. Did that, not worth fixing. Sent photos and video as requested. 10 weeks into this, have not had response from company in 3 weeks. Since mower is unusable and not repairable, I requested refund. No response since that request. Mower was purchased in December, broke on second use in May, company claims 1 year warranty. They only accept calls to place orders. All other business is email and any correspondence with them takes 5-10 days for them to answer. Last correspondence from them was automated, said they were having high volume of warranty request. That was 3 weeks ago.

I ordered a 96" hydraulic snow plow on 12-16-2020 and rec'd notice the following day that it had shipped. It is scheduled to arrive on 12-28-2020, so I take 1/2 a day off to wait for the delivery truck. At 4:30, I called FedEx and asked what the latest the truck might arrive and I'm told it wouldn't be there today because they did not have my correct phone number. Titan gave them the incorrect phone number, so the delivery was going to be delayed until tomorrow. Now I needed to take more time off work to meet the truck the next day! It finally arrived on Tuesday 12-29-2020 but damaged. Apparently an 800# air compressor tipped over on top of the crate containing my plow assembly and crushed it. I took pictures inside the truck as well as on the ground where it was left in my driveway. I immediately called Titan to file the damage claim and find out how they wanted to handle the unfortunate situation. I was willing to keep the item, but wanted someone from Titan to look closely at the picture to see if they could locate any damage beyond the scratches. If it was just cosmetic damage, it's a snowplow, it's going to get banged up during use. If nothing mechanical was wrong, it could be painted. If they see anything that would cause concern, then it could be shipped back and a replacement sent. I was willing to work with them to get to a favorable resolution. I told the customer service representative this and she agreed to have someone in a technical department look at the pictures and contact me. I have her return email stating this. I waited until the next afternoon, 12-30-2020 and called them since I hadn't heard back from them. The woman on the phone told me that she sees on her screen that a replacement order had been issued and a shipment return request sent to FedEx to pick up the damaged blade. This was a surprise since I hadn't heard back from anyone, but thought maybe someone in tech had looked at the pictures and made a determination. That's fine, but it would have been nice to let me know since I had been waiting for their call. I asked when the replacement blade would be shipped out and she said it will get put into the shipping queue. I asked if it would be or could be expedited since it's a plow and I need it. I don't want anything more than to have it shipped out ASAP and she said they are busy and can't do anything more than slot it in when they have time. Not the answer I wanted, but hoped it would go out in a day or two.

Fast forward to Monday 1-4-2021 and I call to inquire about the tracking number for the replacement blade. The CS rep tells me it hasn't shipped yet. Really? I understand there was a holiday in there, but no ETA on when it would ship either. Not happy, but I figured I would give them another day to get it out. On 1-5-2021 I called at 3:30pm and spoke with a different CS rep. I inquire again and she tells me there is no ETA on shipping the replacement blade! WOW!

Now, I'm a very understanding person, but having to take 6 hours off work waiting for the delivery when they screwed up costs me money. Not having the plow last week when we received 8" of snow, cost me money when I had to have someone plow our 800' driveway.

No communication from Titan at all. I decided to cancel the order and buy a blade elsewhere. Now, to top all of this off, Titan scheduled the pickup of the damaged blade with FedEx for today 1-5-2021 between the hours of 8am and 6pm. Guess what, no pickup! It's still sitting here in my driveway when I got home tonight.

I was a repeat Titan customer and feel I gave them ample opportunity to resolve this situation, but it fell on deaf ears. I'm done and will shop elsewhere for my skid loader attachments.