Paint Your LifeReviews 1,217

I had an idea to give my wife an oil painting as a Christmas gift. It was of one our wedding photos (we just got married this year). Paint Your Life looked like a great company to go through. I placed the order on 11/07. Everything seemed to be going fine and the painting looked good. I made the final payment on 11/15 and they gave me an estimated delivery date of 11/23. I was really pleased. Thanksgiving came and went, it was one week after the estimated delivery date and I still did not get an update. At this time, I know that the supply chain was having troubles so I was understanding. I spoke with customer service and they told me that they would talk to the logistics team. Another week goes by and I still haven't heard anything about my order. I have to reach out again on 12/08 regarding the status. I was told the same thing as before; they will contact the logistics team and "shipping procedures should begin very soon." To their credit, they did offer me a partial refund. Christmas comes and goes, I had to do some traveling so I was hoping that it would arrive when I returned from my trip. No painting, no update. I have to reach out a third time on 12/30 and was told the same thing; the logistics department will be contacted. Did they take my money and run? I had to talk myself out of the idea that this company was a scam. Once I made final payment, I stopped receiving updates from the company. It was up to me to constantly reach out only to be told the same thing. 4 days later on 01/03, I finally get an update that the artist was unable to ship out my portrait. I was supposed to replace the order picking a new artist. I should have known better and asked for a full refund. I go through the process again of placing an order. Estimated delivery date is 01/15. Of course I don't get it until 01/21. The painting was fine. I would have preferred the original. It's hard for me to enjoy the painting because of the company's incompetence that stole the moment away from my wife and me as she opened it on Christmas. Instead, I didn't get it until almost two months after the estimated delivery. I am pretty understanding but I couldn't help but get frustrated when weeks would pass by without any sort of update. I don't know why it took over a month and half to figure out a solution, especially considering I brought this to their attention multiple times. This is a poor reflection on the company and there is no way I would recommend them.

Don't do it. To start this off I tried for over a week to get ahold of them and now they wanna act like it's a robot messaging. When I got to talk to someone on Facebook they deleted my comments so people didn't know.

I specifically asked for a artist that was not cartoony. I wanted something like they advertise. Like a actual picture. But nope. It's very cartoony does not look anything like the picture they sent me to approve at all. After I finally paid for it they dropped all communication. The person I talked to on Facebook now acts like a robot. But that's how I was talking to someone with any questions I had and they got back to me fast and it was a person. The robot keeps saying they don't understand what I'm trying to say. I have reached out through their web page emails phone number Facebook their Facebook group.

Scammy. I mean you get a painting but it's not worth it.

I paid over $400 (not including the frame they don't tell you about until it's ready to ship out) for a 12 x 16 of 2 people.

I basically got a blown up clip out of a comic book.

They say 100% money back guarantee
But I gave it to someone as a gift so I can't take it away
They more laughed than cried when they received it because it looked like a cartoon.

I knew it was too good to be true there's always some type of catch

Don't waist your money there are other people better and cheaper.

Customer service is a joke after you pay.
But before you pay they are amazing.

I am highly disappointed in this company. The customer service is awful! They promise promise and promise and still something doesn't ship on time. I order over a month ago and still don't have my painting that was a Christmas gift! For WEEKS 8 I followed and contacted customer service to ensure my package was on time. Every time I was not only told different things but I was also told "don't worry it will be there on time" Finally I demanded to speak with a supervisor, she promised me she has put in 3 day shipping and my package will be here on a certain date. She ensured me she would follow my package to make sure personally it gets out on time and email me the tracking info. She emailed me the next day and NO it didn't ship out on time STILL. And she didn't follow it out the door. Next phone call was from the MANAGER, who had the audacity to tell me that I needed to contact Fedex to have my package expedited. Furious that as a customer I had to go out of my way, I did and was only told I couldn't do anything about it because I wasn't the shipper. I told the manager this more than once and she did NOTHING. I wish I could say I'll order from this company again, I wish I could say that this was an amazing experience but it wasn't, it was pure awful and I will never order here again. Because here I am, still with no package.

That an interesting service which I recommend, because I know how it works, I can to do it, but to be honest this service could save your time when you need it. I bought one time a portrait for my close friend with his wife in last year. The work was cool, and they did like it. But as I'm an artist too, I saw a little bit of mistakes in the art. And only from this point of view I took away one star. In general good service!

We wanted to get something special for my mom for her birthday so we got a painting of my newborn son and her dad who passed away many years before my son was born. I've never seen her cry as much as she did when she unwrapped this picture. Such a special moment.