Kristin R.

I am highly disappointed in this company. The customer service is awful! They promise promise and promise and still something doesn't ship on time. I order over a month ago and still don't have my painting that was a Christmas gift! For WEEKS 8 I followed and contacted customer service to ensure my package was on time. Every time I was not only told different things but I was also told "don't worry it will be there on time" Finally I demanded to speak with a supervisor, she promised me she has put in 3 day shipping and my package will be here on a certain date. She ensured me she would follow my package to make sure personally it gets out on time and email me the tracking info. She emailed me the next day and NO it didn't ship out on time STILL. And she didn't follow it out the door. Next phone call was from the MANAGER, who had the audacity to tell me that I needed to contact Fedex to have my package expedited. Furious that as a customer I had to go out of my way, I did and was only told I couldn't do anything about it because I wasn't the shipper. I told the manager this more than once and she did NOTHING. I wish I could say I'll order from this company again, I wish I could say that this was an amazing experience but it wasn't, it was pure awful and I will never order here again. Because here I am, still with no package.