On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.
PaintScratch Reviews Summary
The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to navigate online store.
Successful in finding a rare color
Very fair price and Fast shipping
Good I was able I to navigate site well and they got it to me quick.
It was a great experience! Blah blah blah blah blah
Package arrived so quickly and it was easy to find a kit that matches my car.
The shipping took so long I no longer have the car I was trying to repair. And this company is one of the only one on planet Earth that does not allow returns. So bow I'm stuck with a product I can't use. Small Claims court?
Gave it a middling review score. The website was pretty good, but the cost was relatively high vs competition (but you had all cans available). The white base layer paint did not cover very well, at all, so had to use most of the can for a pretty small area. Also, the color match was not very good -- brighter white than the existing paint.
Paint did not match-----------------------------------------------------------------------
Product and delivery was as advertised, although the request for customer accolades is a pain in the $#*!.
Great product, easy ordering. Perfect match and so easy to apply. I have quite a bit of experience but it's been 30 years since I've painted vehicles and I can't believe how well it came out. Your spray tips are great! The brand name cans don't come near the quality.
I checked other sites that quoted weeks for delivery. I received my package within days. As for the color match, I have the pearl white dual layer paint on my Escalade. I was concerned that it would be obvious where I did the touch up, but I followed the directions and am very pleased with the results!
I needed to repaint the Regal Turquoise door jams on my 58 Corvette. I did one jam and the paint matched perfectly but ran out one half way through the second door. I ordered a second spray can. Somehow the second can did not match the first or any of the other products bought from this company. I wrote to the company and Dave had the paint remixed and sent to me no charge. This can matched perfectly and the doors look beautiful. I am so pleased with the result and would highly recommend this company for your current or classic vehicle.
Thanks for your prompt service. With a 60 year old automobile it's nice to find suppliers willing to help out us old school guys. The paint will work fine for my needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members