Pad & Quill has a rating of 2 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pad & Quill most frequently mention and customer service. Pad & Quill ranks 129th among Mobile Accessories sites.
I am a first time customer. I am very pleased with the roll top backpack, it's a beauty! Will update on durability of product.
Answer: It is a legitimate business, however, their facade of being a high end company appears to be skin deep. If you have a problem, it is very difficult to get your product serviced or get a replacement.
Answer: Very easy. They can be reached during work hours via live chat, phone, or email any other time.