S R.

I loved the idea of the P & Q Cartella MacBook Pro case. All the rosy language from their website turns out to be baloney when you need customer service. The case I purchased turned out to have had a problem with the original adhesive tape strips that holds it on the computer, and unbeknownst to me, P & Q had slapped crudely cut strips on top of the original ones. The result: when I had to remove the case from the computer, it was a nightmare. The case took a lot of force to remove, and the crude strips were tightly bonded to the computer. I really thought I would damage the computer both in getting the case off and then with incredible time to carefully get the strips off. P & Q's "service"? Slap another set of crude tape strips on top of the original defective ones, just like I had already experienced to be a nightmare. And getting them to even do that took half a dozen emails. You can't get anyone on the phone, communicating with them is awful, and they don't seem able to fulfill any substantive customer service. Not at all recommended. They claim to be a high end company, but then act like a cheap, fly-by-night outfit when there is an issue.