• Pacific Pearls

Pacific Pearls

Overview

Pacific Pearls has a rating of 4.65 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Pearls ranks 44th among Fashion Jewelry sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • The quality is beautiful and the customer service is surprisingly consistent.
  • I received a pearl necklace and was really happy with it.

Critical highlights

No critical highlights yet

How would you rate Pacific Pearls?
Top Positive Review

“I love the quality and it's so comfortable to wear.”

Anahita I.
3/22/23

I purchased a bangle bracelet from Pacific Pearls. The design is beautiful and it is comfortable to wear. It looks like the picture online but exceeds my expectation by far! I've had so many compliments on this bracelet so far.

Top Critical Review

“Poor customer service!”

Mal F.
1/24/23

I ordered an 11mm soft pink pearl earrings but instead received a dark purplish- brownish pearl? What a disappointment! I can't recommend.

Reviews (515)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21) pearl necklace (13)
Thumbnail of user isabelb17
Isabel B.
2 reviews
0 helpful votes
May 8th, 2018
Verified purchase

no delivery date anywhere at checkout/pay. How can a customer decide whether or not the item being purchased will arrive on time. No where during check out are you provided with delivery options either. This item must arrive no later than mothers day.

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Cindy M.
8 reviews
1 helpful vote
March 6th, 2018
Verified purchase

The price initially was $69 but when I went to it, it was about $50 more. I ordered anyone. I just hope I am happy, really happy or I'm hoping if I am not happy with this purchase, returning won't be a problem.

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Paul F.
2 reviews
1 helpful vote
February 6th, 2018
Verified purchase

Hardest site I have ever used. Tried to get logged into my account for two days. finally checked out with Amazon. Tried to create a new account. Prompted to enter email. No place to enter email.

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Paul C.
1 review
0 helpful votes
February 3rd, 2018
Verified purchase

It's a bit presumptuous to ask these questions before my ordered product is received, in a timely manner and in good order.
I'd give more honest answers after these steps occur.

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John S.
1 review
0 helpful votes
December 24th, 2017
Verified purchase

The necklace is nice. The problem that I encountered is I bought it through Morning Save. I have a $20.00 gift card from your company but I found that Morning Save does not honor your gift cards. In other words I screwed up ordering something from Morning Save.

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Marie H.
2 reviews
0 helpful votes
November 23rd, 2017
Verified purchase

The bracelet that I ordered does not look as nice as the picture it looks terrible. It doesn't look new it doesn't look like the picture at all

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Paul X.
1 review
0 helpful votes
June 6th, 2018
Verified purchase

Button to pay was almost cut off. Wasn't sure if I actually hit it. Also, it's sort of slow to browse and I couldn't lower quantity without just removing entirely and adding it again.

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Sandra K.
4 reviews
0 helpful votes
November 24th, 2018
Verified purchase

The items listed show a VIP price. I wasn't sure if I had a VIP rating. After checking out the price increased by double the VIP rating. Why don't you show that price. Also, I used the BLACKFRIDAY at checkout, but I didn't see any difference in the total price!

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Tamara W.
1 review
0 helpful votes
November 24th, 2018
Verified purchase

The discounted prices were good. However, shipping was promised for 7-10 days, and took a month instead. When I contacted PP to complain, I was told that it wasn't their issue, and they washed their hands. I ordered 4 items and received a necklace/earring/ring set for free. The free set was sitting loose in the shipping bag when I received it, and pieces from two of the other items were out of their boxes and loose in the bag.

The prices are still good, and I will buy from PP if I need pearls, but I won't recommend them anymore without significant warnings.

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Giancarlo A.
1 review
0 helpful votes
May 3rd, 2019
Verified purchase

The website allowed me to continue without entering a shipping address and i had to select it by clicking on the link - ship to other address.

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M S.
1 review
0 helpful votes
November 11th, 2019
Verified purchase

Placing my order was very frustrating because I was redirected back to your site from PayPal because I hadn't chosen a shipping method WHICH I HAD. Finally I added a"ship to another address" using the same address and the my purchase FINALLY went through.

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Beth M.
3 reviews
2 helpful votes
May 8th, 2020
Verified purchase

The Amazon Pay link did not work. I tried several times and even switched accounts and it still did not work. Also, the shipping address does not show, so I really hope this is not shipping to me. I sent it to my mother.

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morad p.
1 review
0 helpful votes
May 3rd, 2018
Verified purchase

Website was cumbersome. Sort and filters did not work well.

Upon delivery, latch was cumbersome and 'semi-round' classification is generous.

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