OZSALE has a rating of 2.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OZSALE most frequently mention delivery date, phone number, and credit card problems. OZSALE ranks 5th among Flash Sales sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Ozsale stands out as the premier online shopping club in Australia, providing an exclusive gateway to affordable designer fashion. The experience of being an Ozsale member has truly been remarkable.
Ordered a product back in November, never arrived. Ozsale - has marked the order as received! When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item. This item also never arrived. I also never received a REFUND. I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.
They frequently post items for sale with deep discounts, once your order is submitted and paid for, they wait a week and cancel your order saying there is insufficient stock. If you visit their website again, you'll see the "out of stock" items are still available but for much more than originally offered. They then tell you that a refund will occur in 5 days, in the meantime they've hung on to your money.
Products used:
None
Ordered a product back in November, never arrived.
Ozsale - has marked the order as received!
When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item.
This item also never arrived. I also never received a REFUND.
I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.
Tip for consumers:
Terrible service
Products used:
Bag
Do not buy anything form this site. So many people including myself did not receive what was ordered or did not receive anything at all. You just have to read the Review Sites which most of us don't do until after and we have the problem. If you go to Review there is so many of the same message sent to everyone stating they sent it or what they sent was what was ordered. BEWARE. You cant even contact them on their site its a SCAM. I can send an email to confirm my purchase & contacts with them if needed.
Their unsubscribe process does not work, and despite contacting them directly I am still receiving multiple emails per day. I do not know how I got onto their email list to begin with. I would advise not engaging with this unethical business.
I purchased a pair of shoes which arrived wrongly sized.
Within a few days I returned the shoes and have heard nothing since!
This was three weeks ago and all of my contacts have been ignored
Never again!
Products used:
None - they still have the shoes!
I am extremely disappointed with my purchase of the Dior Lip Glow from OZsale. The product I received was already expired, and it was only after the refund timeframe had passed that I discovered this shocking fact.
What adds to my disappointment is the unhelpful response from the seller. Rather than taking responsibility for selling an expired item, they questioned why I didn't report the issue earlier. It is disheartening to see them shift the blame onto me instead of addressing their own negligence.
This experience has shattered my trust in the seller and their commitment to providing quality products. Selling an expired item is not only unacceptable but also potentially harmful to customers.
I strongly caution potential buyers to think twice before purchasing from OZsale. My experience reflects a lack of care and professionalism on their part, and I hope this review serves as a warning to others.
I have been trying consistently in conjunction with PayPal to get my money for faulty goods via Ozsale.
They have admitted fault and promised refund still waiting over a month later.
TERRIBLE COMPANY TO DEAL WITH.
Tip for consumers:
How much hassle it has been trying to get my money back
Products used:
It was an outdoor seat
Placed an order 4 weeks ago and upon tracking my order it stated despatched with an estimated delivery of 19/2. The date came and went and now it's 3/3. Sent an email for update( as this is the only method of contact) only to get a response " we'll check out your order and get back to you". Requested a refund, due to the inability of their customer service locating my order only to be ignored. Once you request a refund... you get ignored! There are so many other online bargain outlets who deliver on time, maybe look elsewhere before purchasing from Oz Sale.
Hi Joy, I am sorry for the delay in your order. I have checked through and I can see that the order has been delivered. We hope you love them.
Purchase a wall unit. It was damaged in multiple places, and was the wrong color.
They refused to swap for one that was not damaged.
It also took over 2 months to be delivered
I have photos, and can add if requested
Not happy, would never shop with them again
K
Tip for consumers:
Don't go there.
Very difficult to get in contact, or get a reply.
Would not take back goods that were damaged on delivery
Products used:
Cabinet
I have never written a bad review like this one. They say that a bench was not claimed when it was supposed to be delivered to my house. This was during lock down and there was always someone home. The first bench arrived fine but no sign of the second one. Messages kept saying things were backed up and to be patient. Now they want to charge me for delivery whether it arrived or not. I am feeling very ripped off.
Tip for consumers:
don't
Products used:
none
Hi Amy, thank you for rating us and I am sorry that you have not received the complete order. Please provide us with the order number and we will check on the order status for you. Thank you
I had quite good shopping experience with OZSALE most of the times. I'm very satisfied with the products which were described and shown as the pictures. I would love to see more photos on each product so I can strongly make decision on buying it for the future.
Hi Amit, thank you for your review and we arr happy that you are satisfied with our products and services. Have a good day!
Ozsale cannot work to a delivery time ( and this is their own statement) they do not respond when they don't like your request and are dishonest enough to not honour their promises that they make when you escalate your issues to the financial companies involved. If it wasn't for Paypal i would not have got my promised refund.
Tip for consumers:
if you want your item delivered on time and if you want hassle free dealing don’t buy from Ozsale.
Products used:
none
I ordered a bed in August it took almost 2 months to deliver the it was missing a box, it should have been delivered in 3 boxes. It came in 2. I was offered an refund weeks ago and there has been no communication since. I have sent follow up messages no response. I understand there is no phone number to contact them but to not respond to customers is the worst form of customer service. I have been left without a bed and over $400 out of pocket. I'm devastated
Tip for consumers:
Customer Service is non existent, if you have months to waste chasing them for answers or resolution
Products used:
Incomplete product
Thank you Elizabeth for your review and I am sorry for the experience. Please let me know the order number you are referring to for me to check further? Thank you
Be wary buying jewellery... pictures look great and don't take any notice of original price either.
Received some pretty shabby stuff. Pity they don't do quality control before listing on site.
These look ok in pic but they are really tin like with butterfly backs that are too tight to remove without breaking.
Tip for consumers:
That the products for sale have been tested for quality ...Original price in this instance did not reflect the cheap quality .
Products used:
Jewellery
Hi Janet, thank you for your review and I am sorry that you are not happy with the order received. Please let me know the order number you are referring to for me and I will check further on this for you. Thank you
I ordered a bed from hear which took almost 6 weeks to arrive with an expected delivery of 7 days. Once opening saw there was a big crack in a side panel of bed which will make it stucturly unsafe to use as it will likely crack further and completely snap
I sent off a return and refund request 8 days ago and still have not heard anything back. Overall very disappointed with quality of product, lack of serviceand customer care and wish I had not chosen to shop hear
Tip for consumers:
I'd recommend looking somewhere else to purchase what you need. Customer service is very poor and non existent, delivery is very slow (which they blame on lockdown but every other delivery service I have used in the past month is normal and efficient)
Products used:
Matters, bedside table, bed which I have to repair and re- enforce as was cracked and broken when arrived and have not received any customer service for a return and refund
Hi Amy, thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you
Worst buy ever. Zero customer service. Never going to buy again or recommend. Received a faulty item and they are not even replacing.
Tip for consumers:
Never use this site. Refund system is beyond pathetic
Products used:
Worthless. They are not returning the faulty tallboy. Pathetic website. They go on asking for pictures and more pictures, then videos and we are unable to attach videos so they want us to upload it elsewhere and send them the link. Wish they put that much effort in creating goods of value rather than worthless pieces of garbage.
Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?
I have been sending messages through my account for weeks, all recent messages ignored. I see this site gets a response which is weird.
I cancelled an order and they are refusing to refund my PayPal account.
Please check my order ******* (12th April) and respond.
I will leave my review until after this is answered, so as not to give negative feedback unless it's warranted.
Hi MG, thank you for your message. I have checked and could see that you have opened a Paypal dispute and that is the reason the refund is not going through. You will need to contact Paypal in regards to this refund.
Purchased advertised Australian made original ugg boots x2 pair. Received today, made in China tag inside both and faux sheepskin. (Cheap synthetic material)
As the old saying goes... if it sounds too good to be true... :( I have posted pics of my order, screenshots of items from their site stating authenticity of genuine article, and the made in China tag of product I actually received!
Hi Karen, thank you for your review and I am sorry for the issue The supplier of this item is from Australia, however their factory is based iChina. Hence, the tag shows that way but it is made from sheepskin. If you are not happy with the item, you can return them for a full refund. I am sorry for the trouble.
I bought 2 items on 19/12/21. I received one and I'm still waiting for one on 5/2/22. I wrote OZSALE several times and I got one replied, asking to be patient due to COVID-19. The matter is with PayPal. This company is not reliable.
Tip for consumers:
Consider yourself lucky if you get your items in 3 weeks.
Products used:
Bed sheets
Thank you for your rating Ana. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
I bought a $150 water fountain and instead received a Christmas decoration box. Refuse to refund until the box is collected by their courier which I'm still waiting for 2 weeks later. Gotten nowhere with contacting to resolve as they are all marketplace sellers. My fountain obviously went elsewhere but because the drips box has my name and tracking number they insist it has been delivered despite sending photos of the wrong item. Will never, ever, but from them again.
Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?
I have ordered 2 produts from this company and recieved 2 packages of the same item the item missing is valued at $300 and we have sent 2 emails and no response on getting a refund and there is no contact number we asked them if we could send the wrong item back and get a refund but this still hasnt been responded too. Very disapoitning as it is a lot of money.
They have also removed the product that we where purchasing off the website. So DODGY
Tip for consumers:
be careful.
Products used:
We recieved the wrong items and they wont answer us about a return and refund
Hi Kahlia, I am sorry for the incorrect item that was sent to you.
This item is being shipped directly from our supplier and I have raised it to our supplier to check if the replacement can be arranged. We expect to hear from them within 1 business day. I will get back to you as soon as I have an update. Thank you
Faulty office chair purchased in March and reported to Ozsale after installation, but as at mid-July, there's still no resolution. I'm stuck with an unusable chair, with no response to my requests for a replacement or refund. Ozsale appears quite hands-off, most recently leaving it to the supplier to sort it out directly with me, which is infuriating. I don't blame the supplier (I've previously bought the same chair, with no problem). Furthermore, the supplier has been sending replacements parts via Ozsale through a long and drawn out process of elimination, but the most recent part I received can't be assembled as the original parts cannot be removed once locked into place. It turns out the supplier originally requested Ozsale to ask me to first confirm if I can first take the chair apart, but I never received that message from Ozsale. Now a stalemate. Terrible service and I will have to take this to the Small Claims Tribunal.
Products used:
Office chair
Hi Leena, thank you for your review and I am sorry for the issue with the item received. Could you please confirm the invoice number you are referring to for me to investigate further? Thank you
Terrible! Do not buy here, purchased $500 shoes from UK, waited 1 month for delivery, emailed to follow up and they said they are out of stock. No compensation no help and terrible customer service. No to mention the supplier still had them available for purchase on the website!
Tip for consumers:
Terrible!!! Do not buy here,
Products used:
Shoes
Hi Lia, thank you for rating us and I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.
Firstly the advertise as being an Australian business which is not true.
They use pictures of genuine products at slightly reduced prices then when you fall for it you end up waiting 6-8 weeks for a terrible poor quality fake product.
They don't reply to emails and if this review page is similar to another they have staff gone on and give positive reviews to get their score up.
Here is a $69.95 FAKE KNOCK OFF Hurley hooded jumper pictured below.
Hello Liz, Thank you for writing to us. I am sorry to hear that there was a delay in the delivery and that your order did not arrive as expected. We are a global company with offices and suppliers from all around the world. Whilst our suppliers may have warehouses outside of Australia, I would like to assure you that all items are a 100% authentic. Should you no longer want the item that you have ordered, you can use our easy to follow returns process to lodge a return for the item. I hope this information helps.
Ozsale is the leading online shopping club in Australia and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Ozsale members can access these sales and enjoy savings of up to 80%
Thank you for rating us and I am sorry for the experience with the order. Please let me know the order number you are referring to for me to check further?