I've had nothing but positive results from them. If something's wrong they fix it. Every business that stays busy can't always grab phone each time it first rings. Same as trying to call veterinary. Or doctors office. Thank you. Wesley White
This is the most irresponsible, uncaring, unprofessional organizations I have ever experienced. They never answer their phones and rarely return calls. As a physician I strongly suggest you use any other provider than this one.
My experience was I got a used machine with 7000 hours on it and it was dead on arrival. The shipping box is three times bigger than the machine. After repeated attempts I finally got a return authorization. Shipping this huge box is a major hassle. And costly. The next machine arrived with bearing failure. It lasted 5 minutes. I emailed but heard nothing back. My warranty has expired. From the first machine. So that is that. Same game that is being run on eBay. I patrol those waters.
Why would they send out a broken machine? I am sick and tired of animal products companies not being held responsible for their negligence. To most people our animals are our children and if you are part of the reason they died you should be held responsible.No amount of money can change what happen nor bring Nigel back, but you should not have to pay for the failed equipment. If they didnt correct the issue when it failed then they should be held accountable for sure! R. I. P Nigel
Great to deal with, very helpful. Fast shipping, life is better with oxygen. Highly recommend this company.
You can get a discount of 15% Off Your Order if you go to the link and use the code FALL15 during checkout.
https://goo.gl/NcwxEM
Very pleased with the service that this company provides. My machine was malfunctioning and repairman gave me a quick and honest repair and l didn't have to have my mother with out her oxygen for very long. Honest and prompt service makes a company l am very pleased to do business with.
I have bought ever Flo from them for 7 years and never had a problem with there service I will go to them again when I need one. They have always been polite and helpful on the phone. Curt w. Mn
Justin was incredibly helpful. He narrowed down the problem and helped me solve it. I was appreciative that he took the time out of his Saturday to help me. Great experience.
Do not deal with them. Once the equipment is delivered they will not take your calls or e mails
Total lack of follow-thru on commitments made to make the sale. Buy your equipment elsewhere!
Overview
The company exhibits a mixed reputation, with customers praising its helpfulness, prompt service, and product reliability in certain instances. Positive feedback highlights effective customer support and quick shipping, fostering loyalty among some long-term clients. However, significant concerns arise regarding service delays, unresponsive communication, and issues with product quality, including defective machines and inadequate follow-up on warranty claims. The stark contrast in experiences suggests a need for improved customer service practices and accountability, particularly in handling returns and ensuring product functionality, to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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- Moneta, VA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members