My experience was I got a used machine with 7000 hours on it and it was dead on arrival. The shipping box is three times bigger than the machine. After repeated attempts I finally got a return authorization. Shipping this huge box is a major hassle. And costly. The next machine arrived with bearing failure. It lasted 5 minutes. I emailed but heard nothing back. My warranty has expired. From the first machine. So that is that. Same game that is being run on eBay. I patrol those waters.