• OrthoticShop

OrthoticShop

Overview

OrthoticShop has a rating of 4.55 stars from 90,237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention free shipping, customer service, and shopping experience. OrthoticShop ranks 2nd among Athletic Shoes sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 88.2%
Positive
75
Neutral
6
Negative
4
See all photos

What reviewers want you to know

Positive highlights

  • Excellent shopping experience.....found exactly what i needed and ordered it in less than 5 minutes.
  • These shoes are very comfortable with great arch support.

Critical highlights

  • getting discount code was torture then it just popped up at end.
  • Tried calling customer service and there was no answer!
How would you rate OrthoticShop?
Top Positive Review

“Love These Beautiful Sandals!”

Marce H.
2/22/24

Love the beautiful selection, quality and comfort of these wonderful sandals! Who would suspect they are also wonderful for my arch support? Amazing prices, selection and quick and easy delivery options! I will definitely keep coming back for more!

Top Critical Review

“'Taking Blood'”

B. S.
2/9/24

(As others noted) was not impressed in quality (Propet Blizzard boots) and when requested a return it was like 'taking blood' and they must be anemic since they gave me nothing but a hassle trying to acquire the refund. Repeated emails that took weeks and twice they tried to tell me they credited my card (and did not). After further pressing they actually told me there was a problem w/ 'my' payment and when I asked why didn't they tell me this up front (more jibber jabber). Finally (when I called) they informed me they would need to 'send me a check' (which took even more time) to finally reach me. SHADY outfit! FYI in my view many of their '5 star reviews' look professionally written (they do that for a fee). Best save your money (and blood pressure) and shop elsewhere.

Reviews (90,237)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (55) arch support (47) discount code (56) customer service (69) coupon code (41)
Thumbnail of user emilyt203
Emily T.
1 review
0 helpful votes
June 24th, 2020
Verified purchase

So thrilled to find stock of a supportive house shoe in my common size! Many places were sold out. Easy site to use and check out

Thumbnail of user marceh4
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Love the beautiful selection, quality and comfort of these wonderful sandals! Who would suspect they are also wonderful for my arch support? Amazing prices, selection and quick and easy delivery options! I will definitely keep coming back for more!

Thumbnail of user darleneg96
DARLENE G.
1 review
0 helpful votes
May 25th, 2020
Verified purchase

The website is easy and clear to use.I have made several purchases. I am always satisfied. My painful feet feel better because of the shoes and sandals i have worn from Orthotic Shop.

Thumbnail of user johnr2465
John R.
1 review
1 helpful vote
June 14th, 2020
Verified purchase

Tried to check out. Site showed 2 items instead of 1. Tried several times to correct it, but order wouldn't go through.

Thumbnail of user susang1293
Susan G.
1 review
0 helpful votes
April 12th, 2020
Verified purchase

Thank you for having a site that is very user friendly. Always an issue with shoes since I really need the support the orthotic give me. Reasonably priced shoes from quality manufacturers. Will keep buying here!

Thumbnail of user elissah8
Elissa H.
1 review
0 helpful votes
May 4th, 2020
Verified purchase

The specifics were very hard to get for everything! I used Amazon to the information I needed and read more reviews on the pediatric inserts.

Thumbnail of user jeanc1168
1 review
0 helpful votes
February 16th, 2024
Verified purchase

It was great! The only problem I found was that my older splints were made better around the thumb. Unfortunately, my puppy found them and chewed the plastic connector off rendering it unable to use.

Thumbnail of user belindas322
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Love the shoes. Feel like a glove. I have a very narrow foot. So...shoes are hard to find.

Thumbnail of user jenniferg821
Jennifer G.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

I looked all over for these specific slippers. I purchased a pair 3 years ago, they helped my plantar fasciitis heal. I still wear them daily, but definitely need a newvpair. So excited to find them on your site!

Thumbnail of user m.a.c3
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

I recently ordered a pair of orthotic walking shoes and immediately returned them because I had inadvertently ordered the wrong size. The customer service regarding refunding my credit card, and reordering was excellent. The process takes 3-5 days, but by the 5th day, my new order was on its way to me. I have ordered several pairs of shoes from the Orthotic Shop in the past, and have always been pleased with their punctuality and the quality of their merchandise.

Thumbnail of user dorettem2
Dorette M.
1 review
0 helpful votes
June 5th, 2020
Verified purchase

luv luv the sneakers sooooo many compliments. even have to take them off so people can see. wash in machine. last pair 6 yrs & looks brand new.

Thumbnail of user sc169
S C.
1 review
0 helpful votes
June 17th, 2020
Verified purchase

The experience was fine. I do need to contact you for a return. I ordered the shoes prematurely and want to return them. Please advise.

Thanks!

Thumbnail of user stephenr187
Stephen R.
1 review
0 helpful votes
January 20th, 2020
Verified purchase

My husband has ordered in the past and was very happy. I, on the other hand, had a different experience. Almost everything that I was interested in was out of stock. Tried calling customer service and there was no answer!

Thumbnail of user manonb40
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Ordered a pair of Vionic slippers...on sale too!
Delivery was fast.
The slippers were brand new and in their original box.
OrthoticShop is a great site.

Thumbnail of user cleod8
Cleo D.
1 review
0 helpful votes
February 15th, 2020
Verified purchase

so many to choose from i only hope its what i need for my foot and heel pain. I will be trying it when i come to the US 20th March so you can follow up to see if i am satisfied then.

Thumbnail of user sandrad846
Sandra D.
1 review
0 helpful votes
March 2nd, 2020
Verified purchase

First time on this site but I like it very much couldn't buy other insoles I wanted cause they didn't have my size but I'll come back later hopefully they will be in stock.

Thumbnail of user tracyc427
Tracy C.
1 review
0 helpful votes
June 8th, 2020
Verified purchase

Great selection and fabulous to have orthotic flip flops (or any shoe) in one location that is tried and true by someone else.

Thumbnail of user erict472
Eric T.
1 review
0 helpful votes
August 10th, 2020
Verified purchase

1st time buyer. Was not impressed with offer to pay thru Amazon and that failed. Shoes looks good. Fingers crossed.

Thumbnail of user jod268
1 review
0 helpful votes
January 12th, 2024
Verified purchase

These sandals are so comfortable and I can actually wear sandals again with my planner fasciitis. I only wish they had more size fives.

Thumbnail of user lauritah
Laurita H.
1 review
0 helpful votes
March 27th, 2020
Verified purchase

I saw these shoes on zulily, really wanted them but they sold out. I have several pairs of this brand and l love them. Glad l found this site.

Thumbnail of user cedrict14
Cedric T.
1 review
1 helpful vote
January 3rd, 2020
Verified purchase

After adjusting the Cart quantity, I filled in the Billing Information, and noticed the Cart Quantity was not corrected - After changing the Cart Quantity again and filling in the Billing information again, I saw the spinning circle of death. -> Got out of your site, went back in with better success.

Thumbnail of user barbarah319
Barbara H.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

Everything was fine. Only reason for four stars regarding last question: Finding the sight again may be difficult.

Thumbnail of user lydiaa52
Lydia A.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

Was relatively easy. At the checkout it gave me a little of problem but once I created the account with the store it ran with ease.

Thumbnail of user marilync935
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Was delivered on time. The fit is awesome. Will order again. Give Orthotics 4 stars.

Thumbnail of user irinar11
Irina R.
1 review
0 helpful votes
March 27th, 2019
Verified purchase

Most of times I can't find my size or the style that I like. It takes me a lot of time and effort to purchase some nice shoes here, but I keep trying.
Plus, I am constantly having trouble logging in. The system keeps rejecting my saved login and password information (I have at least three different). It only allows me to log in using my Facebook page. That's weird!

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Company Representative

Thumbnail of user matthewb343
Matthew B.
Typically does not respond to reviews

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